Boost IT Savings with Incident Workflow Integration
Differentiate Your Incident Management Strategy
February 10, 2021

Sidharth Kumar
Exoprise

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Companies love data. Aggregating data from multiple sources makes decision-making easier and brings a new depth of the conversation to business meetings. But all of this is at the management level. IT managers and administrators also search for data from multiple sources to ensure that the ecosystem works.

Companies demand the continued maintenance and availability of mission-critical applications. Without a framework or incident workflow, revenue can suffer, and customers churn if the company does not proactively address problems that arise in its infrastructure.

According to Forrester 2020 survey data 2020, 70% of companies have prioritized expanding their ability to source external data. Every year there has been an increase in industry demand for valuable data that can provide benchmarks, crowdsource analytics, regional trends, and the ability to manage risk in the future.


Monitoring tools exchange data and incident workflow to streamline IT management and offer a fresh perspective beyond the traditional incident management capabilities. The solution provides deep insight into the performance of the SaaS application and business service health and pinpointing where the bottlenecks are in the service chain.

By deploying synthetic and real user monitoring sensors in the cloud and at the end-user device location, start capturing thousands of advanced metric data in real-time. When a failure or problem is detected, either due to bandwidth constraints or change management, a full detail alert can be generated in the dashboard.

If you already have an ITSM or Service Desk tool, integrate your monitoring tool to automatically send notifications directly to them. A simple API configuration via Web Hook allows third-party tools to access a wide range of notifications and expand their incident management and customer success strategy. IT benefits from this better incident workflow that increases employee productivity, reduces MTTR, and minimizes risks.

Sidharth Kumar is Director of Product Marketing at Exoprise
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