Service-now.com has introduced IT 3.0 as the natural evolution of IT for the people. Information technology is built on the essentials of people, process and technology. IT 1.0 and 2.0 were focused on technology and process. IT 3.0 represents a people-centric view of IT service by using recent advances in technology and a more-practical approach to process, helping the business through familiar usability, cloud services and social IT. Now, businesses can effectively combine the best IT has to offer to truly transform IT.
Service-now.com also announced today the immediate availability of its Winter 2011 release which builds on the industry-leading SaaS for IT management platform. This new release supports the Service-now.com vision for IT 3.0 and will be used by customers to transform IT with new social IT functionality.
Compuware introduced the latest version of its Mobile Data Operator Solution at Mobile World Congress 2011in Barcelona, Spain. This new release helps mobile operators improve customer experience with end-to-end visibility into the entire mobile service delivery chain.
Zyrion Inc. announced the availability of expanded Business Service Container Technology in its Traverse enterprise network management platform. The addition of this enhanced capability within Traverse enables IT organizations to more effectively monitor their private and public cloud infrastructure.
SunGard Availability Services announced the general availability in North America of its Enterprise Cloud Services which will help customers tap into the efficiency and cost advantages of a fully managed cloud environment with enterprise-grade application availability and security.
Netuitive announced plans for the industry’s first predictive IT analytics platform for end-to-end analysis of performance and capacity management in the cloud.
Underpinning the new platform, Netuitive is preparing to roll out Integration Studio, an open development environment that enables customers to plug in data streams from any monitoring source. Data is collected and normalized in Netuitive’s integration hub, analyzed by Netuitive’s predictive IT analytics software powered by Behavior Learning technology, with actionable outputs delivered based on the analysis.
Correlsense has partnered with Avada Software to offer a comprehensive application performance management solution for enterprise IT environments whose application integrations rely upon enterprise messaging products like IBM WebSphere MQ, TIBCO Enterprise Message Service or other JMS messaging products.
HP announced a new suite of HP Hybrid Delivery solutions that enable businesses and governments to leverage the power of the cloud while ensuring they meet required levels of security, performance and availability.
BMC Software has introduced BMC Control-M Self Service, the industry’s first workload automation solution designed specifically with the business user in mind. Now through the use of Control-M, BMC’s workload automation solution, business users can check the status of their work, make workload processing changes for their business transactions and access a service catalog of predefined workloads, all through a simple and secure web-based interface.
CA Technologies announced the general availability of three key products in the CA Automation Suite, launched in October. CA Configuration Automation r12, CA Process Automation r3, and CA Server Automation r12 are designed to help customers expedite their journey to a virtualized, dynamic cloud computing infrastructure and increase business agility, reduce cost and risk, and improve service delivery.
Novell has announced the general availability of Novell ZENworks 11, which it is calling the industry's first "single pane of glass" solution for endpoint management.
Rackspace Hosting has acquired Cloudkick, creator web applications for easy and efficient cloud-server management.
Nimsoft has introduced Nimsoft Rackspace Cloud Monitor, a new tool for monitoring Rackspace cloud-based servers. Nimsoft collaborated with Rackspace to develop this new tool — which enables customers to track usage, performance and availability of cloud-based servers hosted by Rackspace.
IBM has introduced new online software services based on the same on-premise solutions used by clients today – now delivered as a monthly subscription offering - that enables better automation and control of IT Service Desk functions. This new service adds to IBM's software-as-a-service offerings that help automate a range of IT services critical to maintaining business operations.
CA Technologies further executed on its service assurance strategy to help organizations optimize business services by adding enhancements to its service operations and infrastructure management portfolios.
Salesforce.com and BMC Software have introduced RemedyForce, a new cloud offering built on Force.com, salesforce.com's enterprise cloud computing platform. RemedyForce is a new strategic cloud offering from both companies that combines the strengths of two market leaders. The RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.
At the Gartner Data Center Conference, BMC Software announced the enablement of the cloud-ready Proactive Operations solution for the modern data center, built on a single, unified Business Service Management (BSM) platform for managing physical, virtual and cloud infrastructures.
BMC Software announced the acquisition of privately-held GridApp Systems, Inc., a leader in automating database provisioning, patching and administration. With the acquisition of GridApp, BMC is expanding its current offering to include database automation, allowing full stack end-to-end enterprise application deployment and management.
Netuitive has completed an integration with NetApp's management software platform that will help joint customers gain insights into how their cloud resources are being used, and automatically make adjustments to get more value out of their shared IT infrastructures.
AccelOps is offering enterprises and service providers the opportunity to download its integrated data center and cloud monitoring solution for a free, 14-day evaluation. The AccelOps platform provides a single pane of glass that cuts through operational silos, infrastructure and technologies for end-to-end visibility across on-premise, off-premise and cloud environments.
Accenture and BMC Software have expanded their long-standing relationship with two technology agreements, one for the joint development and implementation of BMC Business Service Management (BSM) solutions and another for the provision of consulting and integration services to BMC’s Professional Services organization.