The OTRS Group, a provider of open source Help Desk and ITIL V3 compatible IT Service Management (ITSM) solutions, released OTRS Help Desk 3.1 and OTRS ITSM 3.1, available for immediate download.
eG Innovations released the results of its annual worldwide survey of over 150 IT operations professionals in North America, Europe and Asia-Pacific on managing service performance in transformational IT environments. The key finding of the survey shows that companies are having a hard time keeping up with the performance management requirements of virtualized IT infrastructures.
CA Technologies announced a new release of its CA Cross-Enterprise Application Performance Management (CA CE APM) which extends mainframe monitoring capabilities and provides richer information about the health and performance of key IT services.
Correlsense, a provider of transaction management solutions, announced the availability of SharePath 2.5, the latest version of its application performance management platform.
Today at the VMware Partner Exchange 2012, VMware and Mitel unveiled the integration of Mitel’s Contact Center Solution for VMware View, which can enable contact center managers to deploy and manage agents anywhere in the world, while empowering the center to lower costs.
DynamicOps announced a major intelligent resource management enhancement to the DynamicOps Cloud Automation Center: a user-aware self-service VM reconfiguration capability.
Today at Cloud Connect, Nimbula introduced Nimbula Director 2.0 which enhances its public, private and hybrid cloud capabilities for enterprises, SaaS companies, governments and service providers.
Compuware Corporation has launched new website performance benchmarks in Canada. The new benchmarks for the automotive, banking, brokerage, and insurance industries allow companies to compare and track website performance against competitors and market leaders.
HP launched LoadRunner-in-the-Cloud, a new offering that allows partners to provide a branded solution for application performance testing in the cloud, helping their customers to rapidly and cost-effectively deliver high-quality applications.
ManageEngine, the real-time IT management company, will launch mobile device management (MDM) services for Mobile World Congress, running February 27-March 1 at Fira Montjuïc, in Barcelona.
Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, released its newest Radar Report titled, EMA Radar for CMDB/CMS Use Cases: from Database to Federation.
VMware introduced VMware vCloud Integration Manager, a new solution designed to help service providers automate the delivery and operations of VMware vCloud Director-based clouds.
NetScout Systems, announced the availability of the nGenius 1500 series packet flow switch, a high-performance, ultra-low latency network monitoring switch that enables enterprise IT organizations and service providers to cost-effectively aggregate, filter and distribute network traffic to the nGenius Service Assurance Solution and other monitoring, compliance and security tools.
Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, released its latest research report entitled: Optimizing Cloud for Service Delivery.
ManageEngine, the real-time IT management company, introduced the “No Tomorrow for Numara?” program, which invites Track-It! and FootPrints users to switch to ManageEngine ServiceDesk Plus, the ITIL-ready help desk software with asset management - free for one year.
Compuware Corporation announced its annual US Web and Mobile Performance Awards.
Nimsoft released the first localized version of Nimsoft Service Desk Software as a Service (SaaS) solution, a component of Nimsoft Unified Manager that enables enterprises to manage and resolve IT issues with efficient and easy-to-use SaaS tools.
BMC Software and VCE have formed a strategic alliance that will combine the solutions of both companies to address the growing market demand for best-in-class converged infrastructures in cloud computing projects.
Visual Network Systems, a provider of application and network performance management solutions for IT organizations, announced the availability of its Service Delivery Dashboard.
NetIQ announced the availability of NetIQ AppManager 8, to reduce the burden facing today's overworked IT operations staff as they work to keep monitoring current for the applications and systems underpinning IT services.