IoT Ultimate Test for APM
Monitoring Infinite Microservices Demands New Approach to APM
May 11, 2015

Jeffrey Kaplan
THINKstrategies

Share this

Last December, my APMdigest prediction for 2015 was,

"The advent of the “Internet of Things” (IoT) will elevate the importance of implementing powerful, easy-to-use and cost-effective APM (Application Performance Management) solutions as a rapidly expanding universe of end-points are connected by software-enabled sensors and systems. The new generation of APM solutions will have to contend with an exponentially greater number of connections, transactions and data points. The APM solutions will also have to span Cloud and on-premise applications which will be linked together in the IoT environment. The task of implementing and administering the APM solutions will increasingly be performed by highly specialized, third-party service providers."

Less than halfway through the new year and we're seeing the market activity around IoT opportunities accelerate. Not only are the number of 'things' currently and expected to be connected growing exponentially, but the types of business processes being impacted by IoT deployments is also expanding rapidly. Because of all our connected devices, there are already far more 'things' communicating via the web than there are people. And, Cisco Systems expects the number of Internet-connected things will reach 50 billion by 2020, and these connected products and services could generate $19 trillion in profits and cost savings over the next decade.

While there are plenty of industry forecasts projecting hyper-growth of the IoT market, Cisco's forecasts are sufficient to clearly show that APM players and users are going to be severely tested by this unprecedented surge in connected things. More important than the extraordinary number of things being connected are the growing number and widening assortment of business applications which will be impacted. This combination significantly escalates the scale and complexity of the APM challenge.

With the explosive growth of "wearables", software-enabled sensors are being used by people for fitness, fashion and health-related reasons that all demand reliable application performance. They are also being deployed in an infinite array of 'things', including cattle and crops in addition to every imaginable consumer and commercial product, service and location.

Rather than monitor relatively stable enterprise applications or typical web applications to support specific business functions, a common IoT deployment might entail monitoring many inter-related applications which impact a series of business processes.

For instance, a sensor on a remote device will have software commands to monitor and report activity that could be transmitted to a service management system and trigger a service call. The alert could initiate a request for replacement material that is controlled by an inventory management system and lead to the dispatch of a service agent guided by a logistics system. It could also be imported into a CRM, ERP or other enterprise app to ensure sales, finance and other departments are aware of the customer status. The information could also be used to redesign the product and services to make them more reliable and improve customer satisfaction or corporate efficiency.

Measuring application performance across the IoT supply-chain of multivendor software elements is the new APM challenge. And, reporting the APM data to a broader set of interested parties - executives, end-users, customers and partners - will compound the challenge.

Jeffrey Kaplan is the Managing Director of THINKstrategies and Founder of the Cloud Computing Showplace.

Share this

The Latest

June 26, 2019

It is inevitable that employee productivity and the quality of customer experiences suffer as a consequence of the poor performance of O365. The quick detection and rapid resolution of problems associated with O365 are top of mind for any organization to keep its business humming ...

June 25, 2019

Employees at British businesses rate computer downtime as the most significant irritant at their current workplace (41 percent) when asked to pick their top three ...

June 24, 2019

The modern enterprise network is an entirely different beast today than the network environments IT and ops teams were tasked with managing just a few years ago. With the rise of SaaS, widespread cloud migration across industries and the trend of enterprise decentralization all playing a part, the challenges IT faces in adapting their management and monitoring techniques continue to mount ...

June 20, 2019

Almost two-thirds (63%) of organizations now allow technology to be managed outside the IT department, a shift that brings both significant business advantages and increased privacy and security risks, according to the 2019 Harvey Nash/KPMG CIO Survey ...

June 19, 2019

In a post-apocalyptic world, shopping carts filled with items sit motionless in aisles, left abandoned by the humans who have mysteriously disappeared. At least that’s the cliche scene depicted by sci-fi filmmakers over the past two decades. The audience is left to wonder what happened to force people to stop what they were doing and leave everything behind. If this past weekend was any indication, Armageddon begins when Target's cash registers shut down ...

June 18, 2019

Three-quarters of organizations surveyed by Gartner increased customer experience (CX) technology investments in 2018 ...

June 17, 2019

Users today expect a more consumer-like experience and many self-service web sites are too focused on automating the submission of tickets and presenting long, technically written knowledge articles with little to no focus on UX. Understanding the need for a more modern experience, a newer concept called "self-help" now dominates the conversation in its ability to provide a more deliberate knowledge experience approach that better engages the user and dramatically improves the odds of them finding an answer ...

June 13, 2019

Establishing a digital business is top-of-mind, even more so than last year, as 91% of organizations have adopted or have plans to adopt a digital-first strategy, according to IDG Communications Digital Business Research ...

June 12, 2019

If digital transformation is to succeed at the pace enterprises demand, IT teams, the CIOs who lead them, and the boardroom must forge a far greater alignment than presently exists. That is the over-arching sentiment expressed by IT professionals in a recent survey on the state of IT infrastructure and roadblocks to digital success ...

June 11, 2019

Given the incredible amount of traffic traversing corporate WANs, it's not surprising that businesses are seeing performance issues. If anything, it's amazing applications work as well as they do ...