On-Boarding Remote Workers with Technology
Manage End-User Digital Experience and Prepare for Employee Success
May 05, 2021

Sidharth Kumar

Share this

The Road to Remote Work

It's been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag "Remote WFH Option Available."

Employee behavior is now better attuned to remote work and will remain so for a while. According to Forrester analyst, Andrew Hewitt, 60% of companies will offer a hybrid working model, while 30% of companies will be back in the office and 10% will be fully remote.

Technology Empowerment

There is no one-size-fits-all approach to changing the experience of employees during a pandemic, but technological innovation can have a positive impact on how employees work from home as companies design their digital workspace strategy. The IT team supporting this shift needs to think about the following questions:

■ How will companies deal with digital experiences and make their environment more favorable for the distributed workforce?

■ How can organizations effectively benchmark real user network capacity and SaaS performance?

■ What changes to the support and troubleshooting model will quickly address problems with remote workers?

For larger organizations, where many people join the company each month, IT needs to plan and strategically prepare for it. Each employee's workplace requirements are different. No two houses have the same internet connection and other dependencies, so there are several permutations in trying to bring remote employees on board. Culture, work style, and technology all play a critical role. Below is a list of some areas that will help IT prioritize and streamline the process.

Office 365 and App Use

Every office worker primarily uses enterprise cloud app solutions from Office 365. Ensuring these business-critical applications are utilized confidently for business workflows in the home is a priority for IT. There are toolsthat can provide proactive and complete coverage for ALL of Office 365 and any application. The real user agents once deployed gather and correlate OS, reliability, and network data for real-time and historical performance trends. Detect below average or slow Office 365 services for real users working on multiple projects.

Communication and Collaboration

The fabric of every organization is made up of communication and the way workers interact. Today, all face-to-face meetings or events take place in the cloud. Collaboration and productivity tools such as Microsoft Teams or Zoom need to deliver their optimum performance without service interruptions. Employees who work from home rely heavily on these tools to conduct meetings.

Whether via browser or desktop client, real user monitoring agents can collect advanced telemetry data through the endpoints and send insights about the service health status of these tools to IT. An installed browser extension for real user monitoring (RUM) can filter domains to monitor for Office, Teams, and Salesforce.

Integration with ITSM and Existing Tools

IT is aware that new hires belong to different departments. In each of these departments, multiple SaaS services are used such as Salesforce, ERP, SharePointWorkday, Slack, Skype, Outlook, G Suite, etc. If a problem or outage is detected at home, it needs to be quickly diagnosed and remediated. Ensure continuity in business and reduce downtime by integrating with tools like ServiceNowPagerDuty, Slack, Moogsoft, etc. via Webhooks and provide end-to-end visibility.

Web Experience Score

Quantifying the end-user experience allows IT to prioritize and focus on users that need immediate attention. A web experience score considers multiple metrics such as Internet connectivity, browser transactions between servers and LAN/WAN, page loading times, network and Wi-Fi strength, remote VPN access and so on and measures application performance from an employee's perspective. In other words, the score indicates how productive a remote employee is and whether he or she can do the job effectively.

Real User Monitoring easily fits into an Information Technology strategy as well a corporate HR practice. When there is high employee engagement, rising productivity levels, and constant support, there tends to be less attrition. Ultimately, a company's success lies with its employees, overall well-being, and ability to work anywhere from any device. That's the expectation. In these challenging and unprecedented times, IT executives can benefit from investing in tools that enhance the digital experience for teams and align their needs with business goals. No matter what the network conditions are, Technology wants to make remote on-boarding comfortable and favorable for your team!

Sign up for a Free 15-day Trial.

Sidharth Kumar is Director of Product Marketing at Exoprise
Share this

The Latest

June 22, 2021

Your employees aren't coming back to the office, at least not in the traditional sense. The pandemic shifted almost all industries into remote work. And according to the results of Ivanti's Everywhere Workplace survey, they're not interested in going back to the way things once were ...

June 21, 2021

Respondents to an OpsRamp survey are moving forward with digital transformation, but many are re-evaluating the number and type of tools they're using. There are three main takeaways from the survey ...

June 17, 2021

More and more mainframe decision makers are becoming aware that the traditional way of handling mainframe operations will soon fall by the wayside. The ever-growing demand for newer, faster digital services has placed increased pressure on data centers to keep up as new applications come online, the volume of data handled continually increases, and workloads become increasingly unpredictable. In a recent Forrester Consulting AIOps survey, commissioned by BMC, the majority of respondents cited that they spend too much time reacting to incidents and not enough time finding ways to prevent them ...

June 16, 2021

In the age of digital transformation, enterprises are migrating to open source software (OSS) in droves to streamline operations and improve customer and employee experiences. However, to unlock the deluge of OSS benefits, it's not enough for organizations to simply implement the software. They must take the necessary steps to build an intentional OSS strategy rooted in ongoing third-party support and training ...

June 15, 2021

In Part 1 of this series, we explored the top pain points associated with managing Internet-based WANs today. This second installment will focus on today's most prevalent SD-WAN deployment challenges specifically and what you can do to better manage modern WANs overall ...

June 14, 2021

Enterprise wide-area networks (WANs) have undergone an incredible transformation over the past several years. More often than not, they're hybrid, offering multiple connection paths between WANs. This provides many benefits but also makes them more challenging to manage than ever before. In Part 1 of this series, we'll explore the top pain points associated with Internet-based WANs ...

June 10, 2021

As we have seen during this digital transformation boom during the pandemic, technologists are managing more applications and data than ever before, which has led three quarters of technologists to be concerned with increased IT complexity. Even more significant, 89% admitted to feeling under immense pressure to keep up with the churn, according to the recent AppDynamics Agents of Transformation report. It's clear that the pandemic has pushed many technologists to their breaking point. To help tackle IT burnout, tech professionals need a "canary" to help them streamline and catch the anomalies before they cause any major performance issues ...

June 09, 2021

An hour-long outage this Tuesday ground the Internet to a halt after popular Content Delivery Network (CDN) provider, Fastly, experienced a glitch that downed Reddit, Spotify, HBO Max, Shopify, Stripe and the BBC, to name just a few of properties affected ...

June 08, 2021

Digital experience has existed for a while now. We have now begun to scratch the surface to measure it. So that calls for Digital Experience Monitoring (DEM). DEM extends Application Performance Monitoring (APM) and Network Performance Management (NPM) to view and optimize application performance issues from the end-user perspective ...

June 07, 2021

The rising adoption of cloud-native architectures, DevOps, and agile methodologies has broken traditional approaches to application security, according to Precise, automatic risk and impact assessment is key for DevSecOps, a new report from Dynatrace, based on an independent global survey of 700 CISOs ...