ServiceNow announced new innovations in its Now Platform Xanadu release that boost productivity and strengthen collaboration across the enterprise.

A new integrated development environment (IDE) solution drives deeper collaboration across developer teams to propel innovation. Enterprise Architecture, updates to AIOps, and Service Reliability Management streamline IT processes for business-critical services. Guided Self-Service in Employee Center provides a new way for employees to get help across departments, getting them to the right answers through a visual, interactive Q&A experience.

“Operational efficiency continues to be one of the top priorities for enterprise businesses today,” said Chris Bedi, chief customer officer and interim chief product officer at ServiceNow. “Our customers need solutions that allow them to take a more strategic, proactive service delivery approach to drive down costs, reduce risk, and remain competitive. With new innovations in the Xanadu release, we are delivering what customers need to improve the way they work, arming them with better speed and scale to accelerate business transformation.”

The Xanadu release includes new features that power faster digital innovation at scale for developers and domain experts working within ServiceNow environments. Integrated development environment allows developers to harness the power of industry-standard development tools and workflows to quickly create and modify ServiceNow apps with code, in a matter of minutes. ServiceNow's IDE exponentially accelerates development, allowing developers and ServiceNow SMEs to collaborate seamlessly. Users can quickly start building and scaling their development operations with source-controlled applications in code. IDE empowers developer teams to work more effectively and efficiently when building or maintaining even the most complex of applications.

The Xanadu release also includes enhanced automation capabilities for streamlined application management, issue resolution, and operations:

- Enterprise Architecture, an expansion of ServiceNow’s Application Portfolio Management (APM), helps organizations simplify all aspects of their operations to reduce costs, risks, and redundancies. It drives greater alignment between IT teams and the strategic objectives of the business to help optimize spend and minimize waste, enhance compliance, gain greater control over data privacy, and reduce time to market for innovations.

- A redefined approach to AIOps in IT Operations Management (ITOM) helps IT teams who use Event Management more effectively enrich, group, and escalate alerts and better understand impact through mapped visualization, with or without a mature CMDB. This approach provides a more powerful way to predict and prevent technology issues that would otherwise disrupt the organization, helping ensure employees can remain productive regardless of any service interruptions. The solution also complements GenAI-powered incident and alert analysis through Now Assist for ITOM so IT teams can quickly and easily make sense of complicated alert messages using simplified information, root cause assessment, and next steps to proactively address issues before they impact the end user.

- Service Reliability Management for ITOM speeds up resolutions to application issues or outages by providing clear visibility into the performance of an organization’s technical services. Service Reliability Management allows site reliability engineers and application teams to set their own on-call schedules, align on Service Level Indicators & Objectives, manage alerts autonomously, and more without having to rely on central administrators. Should a disruption occur, IT and application teams can quickly identify and address the issue, reducing MTTR (mean time to resolution) by 20% through improved collaboration and AIOps assessment.

Driving intelligent and personalized experiences

With the latest innovations in the Xanadu release, ServiceNow is helping leaders accomplish these goals with greater automation and insight to supercharge employee experiences. Guided Self-Service in Employee Center provides a new way for employees—including knowledge, frontline, and deskless workers—to get help across departments, including IT and HR, guiding them to the right answers through a visual, interactive Q&A experience. This intuitive experience delivers fast, accurate, and personalized answers to the most frequently asked questions, such as time off policies, computer upgrades, or wellness benefits, so employees don’t waste valuable time reading through irrelevant articles or creating a support ticket. Guided Self-Service is another example of how ServiceNow capitalizes on core platform capabilities, such as playbooks and decision tables, to deliver targeted solutions fast for customers.

These new capabilities are generally available to all customers.