Vendor Forum

June 01, 2023
Dotan Horovits

The journey of maturing observability practices for users entails navigating peaks and valleys. Users have clearly witnessed the maturation of their monitoring capabilities, embraced DevOps practices, and adopted cloud and cloud-native technologies. Notwithstanding that, we witness the gradual increase of the Mean Time To Recovery (MTTR) for production issues year over year ...

May 25, 2023
Michael Olechna

Developers need a tool that can be portable and vendor agnostic, given the advent of microservices. It may be clear an issue is occurring; what may not be clear is if it's part of a distributed system or the app itself. Enter OpenTelemetry, commonly referred to as OTel, an open-source framework that provides a standardized way of collecting and exporting telemetry data (logs, metrics, and traces) from cloud-native software ...

May 22, 2023
Rich Martin

Before network engineers even begin the automation process, they tend to start with preconceived notions that oftentimes, if acted upon, can hinder the process. To prevent that from happening, it's important to identify and dispel a few common misconceptions currently out there and how networking teams can overcome them. So, let's address the three most common network automation myths ...

May 17, 2023
Haroon Ahmed
BMC Software

When it comes to system outages, AIOps solutions with the right foundation can help reduce the blame game so the right teams can spend valuable time restoring the impacted services rather than improving their MTTI score (mean time to innocence). In fact, much of today's innovation around ChatGPT-style algorithms can be used to significantly improve the triage process and user experience ...

May 15, 2023
Rafael Umann

The only way for companies to stay competitive is to modernize applications, yet there's no denying that bringing apps into the modern era can be challenging ... Let's look at a few ways to modernize applications and consider what new obstacles and opportunities 2023 presents ...

May 09, 2023
Jay Botelho

According to EMA's Network Management Megatrends 2022 report, the percentage of NetOps teams that can successfully monitor their network performance is in steep decline, dropping from 49% in 2016 to just 27% in 2022. Clearly these teams need to do a better job evaluating the ROI of the tools they're using. To help do that, let's explore the challenges NetOps teams face today, and dive into the quantifiable benefits they should be considering when calculating ROI of NPM tools ...

May 08, 2023
Kannan Kothandaraman

Embarking on a new tech startup can be difficult, and is like constructing an aircraft while in flight. During the initial phases, the primary focus is on sales and marketing, while the essential individuals responsible for maintaining operations — the customer success engineers (CSEs) — are frequently overlooked ...

April 19, 2023
Alisha Marfatia

As businesses continue to rely heavily on technology to drive growth and innovation, the importance of modernizing outdated applications has become a top priority for CIOs and IT teams. With this in mind, EvolveWare commissioned an independent survey to gain current insights into IT teams' strategies and preparedness for modernization initiatives, revealing some surprising contradictions to common assumptions around modernization priorities and goals ...

April 13, 2023
Ishan Mukherjee
New Relic

Logs are one of the most useful tools for observability and application performance monitoring. However, getting the most mileage from logs requires paying careful attention to planning what data to collect, the best way to display it, and the proper context for log entries ...

April 05, 2023
Howard Beader

Consumers have increasingly higher expectations about online experience. The consequences of poor experience are significant for e-commerce retailers, affecting sales, revenue, and stock price. New research conducted by Forrester Research on behalf of Catchpoint shows that one cause of poor experiences are disruptions across the "Internet stack," including routers, firewalls, ISPs, DNS, CDNs, cloud services, website payment providers, and video hosting services — is particularly costly for e-commerce retailers ...

March 27, 2023
Phil Tee

To achieve maximum availability, IT leaders must employ domain-agnostic solutions that identify and escalate issues across all telemetry points. These technologies, which we refer to as Artificial Intelligence for IT Operations, create convergence — in other words, they provide IT and DevOps teams with the full picture of event management and downtime ...

March 21, 2023
Hannes Lenke

Synthetic monitoring is crucial to deploy code with confidence as catching bugs with E2E tests on staging is becoming increasingly difficult. It isn't trivial to provide realistic staging systems, especially because today's apps are intertwined with many third-party APIs ...

March 16, 2023
Gregg Ostrowski

Managing availability and performance within SAP environments has long been a challenge for IT teams. But as IT environments grow more complex and dynamic, and the speed of innovation in almost every industry continues to accelerate, this situation is becoming a whole lot worse ...

March 14, 2023
Tim Flower

Recent research suggests that many organizations are paying for more software than they need. If organizations are looking to reduce IT spend, leaders should take a closer look at the tools being offered to employees, as not all software is essential ...

March 09, 2023
Phil Tee

An array of tools purport to maintain availability — the trick is sorting through the noise to find the right one. Let us discuss why availability is so important and then unpack the ROI of deploying Artificial Intelligence for IT Operations (AIOps) during an economic downturn ...

March 08, 2023
Rob Mason

Development teams so often find themselves rushing to get a release out on time. When it comes time for testing, the software works fine in the lab. But, when it's released, customers report a bunch of bugs. How does this happen? Why weren't the flaws found in QA? ...

March 07, 2023
Song Pang
NetBrain Technologies

At the same time, reported network outages globally continue to grow in frequency, duration and fiscal impact. And as migration to the cloud continues at a pace of nearly 5% per year, the amount of control over those cloud-based services typically decreases, which further increases operational risk and the potential for increased costs ... Why are network service disruptions still such an issue? ...

March 06, 2023
Emily Arnott

Starting with Site Reliability Engineering (SRE) can be intimidating, but the benefits are more than worth it. Let's go over what it is and all the benefits it can bring to your organization ...

March 02, 2023
Jon Levenson

This year, the survey behind the State of IT Operations Report dug into IT teams' most challenging efficiency hurdles and limitations. The results showcase significant discoveries about how automation is increasing IT agility, reducing costs, and enhancing IT operations teams' endpoint management capabilities in the modern workplace ...

March 01, 2023
Guillaume Moigneu

While there is no denying the surge of traffic that the holiday shopping peak — especially Black Friday — generates for retailers, some shopper behavior patterns may be worth noting for other major spikes in online shopping throughout the year ... The challenge for brands lies in creating a web strategy that can scale website performance and manage the surges and spikes throughout the year appropriately ...