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If you are considering implementing an ITIL-based ITSM solution for your IT Organization, you may consider starting with the ITIL Lite bare essentials option. In today’s blog, I would like to talk about the 5 minimum components required to start an ITIL implementation ...
No, it’s not a B movie from the seventies. It’s what faces IT Operations teams today. As if it weren’t hard enough to deliver high value business services to internal and external IT users, the Operations team is bombarded with new technology and management initiatives that make life in IT even more difficult ...
Last year, the site BSMdigest was renamed APMdigest because, in the words of its editor, APM has become a "much more popular term, at least here in the USA". Which, in my opinion, is a real shame ...
The US gaming industry is a $12B market. Gaming organizations have to deploy complex networks and systems that enable them to streamline internal operations, expand new services, and improve the overall user experience. Key to this process is network and application performance. Without it, operational efficiencies, productivity, profit, and consumer confidence can all be shattered ...
It's fairly easy to incorporate "social" tactics into corporate communications and outbound marketing. But what does it actually mean to be a social IT organization? What constitutes a social IT function?
Building a bridge between IT and business starts with problem definition. Many times we can trace the gap between these functions to the fact that they both address different problems ...
We as an IT industry should be forcing the bridging of the IT and business gap. Why? The two should be one, like Peanut Butter & Jelly ...
The holiday retail season is approaching, meaning retailers will be more focused than ever on maximizing profits and making a strong return on every single one of their customers. Big Data analytics could give firms the information they need, resulting in profit or loss during the busy shopping period ...
I recently had a conversation with Marc Borbas, INETCO's VP of Marketing. He had a big sense of déjà vu reading about the Riverbed/OPNET acquisition. Having lived through an eerily similar acquisition, he had a pretty good idea what the teams at Riverbed and OPNET are about to encounter ...
When Apple talks, people listen. When Apple acts, people change their behaviors. In short, Apple does stuff that matters, both to consumers and businesses. In that light, its decision to offer Apple Link Conditioner as part of the iOS 6 developer package should be a wake-up call to mobile application developers: Apple says mobile application performance matters ...
On October 23rd, Amazon suffered another notable and very public outage — one of several major service disruptions in 2012 ...
Aligning IT to the business has a few benefits for organizing hardware and software spending as well as where you and your staff’s time is spent. By understanding business goals and how IT services align to those goals you can prioritize how you ...
Talented web designers and developers who set out to start their own businesses often count on the strength of their work to carry them to success. However, many of them quickly realize that they are not as prepared to successfully scale their business and ensure healthy growth. There are five key challenges that often present themselves to designers and developers faced with this task. Luckily, each of these challenges has a clear solution that can be implemented quickly, strengthening the business overall and increasing revenue ...
Efficiently detecting and resolving problems is essential, of course, to continue supporting - and minimizing impact on - business services, as well as minimizing any financial impacts ...
What does the future of Application Monitoring hold? To answer the question we must ask: what does the future hold for the app? To be honest it's not about the application, our attention should be on the business process. How will business processes evolve?
Store discount coupons and multi-tier applications - two things you probably didn’t expect to read about today, yet together, they impact millions of people ...
In many organizations, security operations work in siloes to IT Operations. As a result, security vulnerabilities have to be handled twice: once by the SOC groups or security teams, and secondly by the IT Operations team who could not initially identify the issue. Consequently, you cannot establish any automation for information sharing or event correlation between security vulnerabilities and performance issues. Here are 10 tips for efficient SOC/NOC collaborate ...
A recent Aberdeen Group survey indicates that only 31% of SAP deployments have been virtualized so far. When SAP users were questioned about the reasons for not moving to a virtualized infrastructure for supporting SAP, four key areas of concern were mentioned ...
Hosting providers should be looking way beyond just a good discount from the vendors in order to survive ...
In our recent survey, if there was a single clear delineation between AWS and Rackspace, both vying for cloud attention, Rackspace stands out as the pioneer in selling support services while AWS pioneered the hourly billing rate for raw storage and compute power. Putting it into perspective, there is a growing desire from hosting providers to emulate the superior management and support services that are being used in mid-size and large enterprises ...
