Vendor Forum

March 04, 2024
Peter Pezaris
New Relic

This year's Super Bowl drew in viewership of nearly 124 million viewers and made history as the most-watched live broadcast event since the 1969 moon landing. To support this spike in viewership, streaming companies like YouTube TV, Hulu and Paramount+ began preparing their IT infrastructure months in advance to ensure an exceptional viewer experience without outages or major interruptions. New Relic conducted a survey to understand the importance of a seamless viewing experience and the impact of outages during major streaming events such as the Super Bowl ...

February 28, 2024
Amir Krayden

With over 200 streaming services to choose from, including multiple platforms featuring similar types of entertainment, users have little incentive to remain loyal to any given platform if it exhibits performance issues. Big names in streaming like Hulu, Amazon Prime and HBO Max invest thousands of hours into engineering observability and closed-loop monitoring to combat infrastructure and application issues, but smaller platforms struggle to remain competitive without access to the same resources ...

February 27, 2024
Alastair Pooley
Snow Software

Generative AI has recently experienced unprecedented dramatic growth, making it one of the most exciting transformations the tech industry has seen in some time. However, this growth also poses a challenge for tech leaders who will be expected to deliver on the promise of new technology. In 2024, delivering tangible outcomes that meet the potential of AI, and setting up incubator projects for the future will be key tasks ...

February 26, 2024
Ritu Dubey

SAP is a tool for automating business processes. Managing SAP solutions, especially with the shift to the cloud-based S/4HANA platform, can be intricate. To explore the concerns of SAP users during operational transformations and automation, a survey was conducted in mid-2023 by Digitate and Americas' SAP Users' Group ...

February 22, 2024
James Field

Some companies are just starting to dip their toes into developing AI capabilities, while (few) others can claim they have built a truly AI-first product. Regardless of where a company is on the AI journey, leaders must understand what it means to build every aspect of their product with AI in mind ...

February 21, 2024
Andreas Grabner

Generative AI will usher in advantages within various industries. However, the technology is still nascent, and according to the recent Dynatrace survey there are many challenges and risks that organizations need to overcome to use this technology effectively ...

February 20, 2024
Varsha Rammohan

In today's digital era, monitoring and observability are indispensable in software and application development. Their efficacy lies in empowering developers to swiftly identify and address issues, enhance performance, and deliver flawless user experiences. Achieving these objectives requires meticulous planning, strategic implementation, and consistent ongoing maintenance. In this blog, we're sharing our five best practices to fortify your approach to application performance monitoring (APM) and observability ...

February 14, 2024
Jeremy Burton

We increasingly see companies using their observability data to support security use cases. It's not entirely surprising given the challenges that organizations have with legacy SIEMs. We wanted to dig into this evolving intersection of security and observability, so we surveyed 500 security professionals — 40% of whom were either CISOs or CSOs — for our inaugural State of Security Observability report ...

February 13, 2024
Grant Duxbury

Cloud computing continues to soar, with little signs of slowing down ... But, as with any new program, companies are seeing substantial benefits in the cloud but are also navigating budgetary challenges. With an estimated 94% of companies using cloud services today, priorities for IT teams have shifted from purely adoption-based to deploying new strategies. As they explore new territories, it can be a struggle to exploit the full value of their spend and the cloud's transformative capabilities ...

February 12, 2024
Melissa Burroughs

What will the enterprise of the future look like? If we asked this question three years ago, I doubt most of us would have pictured today as we know it: a future where generative AI has become deeply integrated into business and even our daily lives ...

January 31, 2024
Claude Zwicker

As data insights continue to be the key factor in driving business innovation and growth, organizations are constantly refining their data strategies, exploring frameworks like data mesh to give more users self-service access in producing and consuming data ... Whilst the distribution and delegation of responsibilities promoted through data mesh has many benefits, achieving an implementation that fulfills data security standards is not without its challenges. Many organizations run into issues around data access, governance, and privacy. Let's explore these issues further and some steps organizations can take to help overcome them ...

January 30, 2024
Ruben Franzen

Our technology landscape seems to be advancing at the speed of thought, so the significance of soft skills within service desk teams cannot be overstated. Out are the days of solely relying on technical expertise. In an era dominated by artificial intelligence (AI) and constant technological shifts, the human touch sets IT service desk professionals apart ...

January 29, 2024
Leo Vasiliou

As decentralized and complex systems shape the landscape, site reliability engineering (SRE) practices are evolving to meet the challenges posed by this paradigm shift. The recent SRE Report 2024, a comprehensive survey-based exploration conducted by Catchpoint, provides insights into the dynamic nature of SRE practices and the key considerations influencing the reliability landscape ...

January 23, 2024
Ritu Dubey

In the business landscape today, automation is no longer considered a luxury, it has become a necessity. It plays a crucial role in enhancing business resilience, elevating employee and customer experiences, and securing a competitive edge. A Gartner report found that a staggering 80% of executives believe that automation can be seamlessly integrated into any business decision ...

January 22, 2024
Gary Lyng
Hitachi Vantara

When it comes to maneuvering data, agility is key. While traditional current IT systems can offer stability and resilience, they also come with pain points that can hinder an enterprise's ability to adapt and keep up with customer demands. In response to these challenges, many companies are turning to IT as a Service (ITaaS) as a strategic solution to augment and gain the nimbleness they need to compete in a data-deluged world ...

January 18, 2024
Destiny Bertucci

The widespread shift to hybrid and remote work since the pandemic has complicated job responsibilities for network administrators who face complex new challenges to deliver dependable connectivity and security for their far-flung users ... To gain better industry context about how IT organizations are addressing these challenges, Enterprise Management Associates and Auvik conducted a recent survey of IT professionals who support the networking requirements of employees that work from home. From the research findings, it seems clear that most network operations teams are still struggling to solve this issue ...

January 12, 2024
Grant Duxbury

This next year is poised to be one of growth and innovation in how companies apply the cloud to their infrastructure. Here are a few key trends we predict will shape the cloud in 2024 ...

January 08, 2024
Krishna Dunthoori

Even for the average organization (i.e., one not of Amazon's size), the cost of application downtime stands at a staggering $5,600 per minute. Moreover, outages are continuing to increase, as more people within an organization are empowered to make changes to IT services. In fact, a large majority of all incidents reported to an IT service desk are caused by change. IT Service Management (ITSM) solutions are widely available to help solve this problem, with incident management as one of its main pillars ...

January 03, 2024
Mike Marks

Financial services and insurance (FSI) leaders are nearly unanimous in seeing improved digital employee experience (DEX) as essential to future success. The question is how organizations can best implement DEX improvements while beset with other IT and budget challenges ...

January 02, 2024
Gagan Singh

No one ever said Site Reliability Engineers (SREs) have it easy. SREs have to deal with ever-increasing amounts of data that is increasingly complex to discover and analyze. Heaps of metrics, logs, traces, and profiling data are also siloed, leading to a fragmented and opaque monitoring toolset to navigate operational efficiency and problem resolution ...