Vendor Forum

January 12, 2024
Grant Duxbury

This next year is poised to be one of growth and innovation in how companies apply the cloud to their infrastructure. Here are a few key trends we predict will shape the cloud in 2024 ...

January 08, 2024
Krishna Dunthoori

Even for the average organization (i.e., one not of Amazon's size), the cost of application downtime stands at a staggering $5,600 per minute. Moreover, outages are continuing to increase, as more people within an organization are empowered to make changes to IT services. In fact, a large majority of all incidents reported to an IT service desk are caused by change. IT Service Management (ITSM) solutions are widely available to help solve this problem, with incident management as one of its main pillars ...

January 03, 2024
Mike Marks

Financial services and insurance (FSI) leaders are nearly unanimous in seeing improved digital employee experience (DEX) as essential to future success. The question is how organizations can best implement DEX improvements while beset with other IT and budget challenges ...

January 02, 2024
Gagan Singh

No one ever said Site Reliability Engineers (SREs) have it easy. SREs have to deal with ever-increasing amounts of data that is increasingly complex to discover and analyze. Heaps of metrics, logs, traces, and profiling data are also siloed, leading to a fragmented and opaque monitoring toolset to navigate operational efficiency and problem resolution ...

November 30, 2023
Landon Miles

To help you stay on top of the ever-evolving tech scene, Automox IT experts shake the proverbial magic eight ball and share their predictions about tech trends in the coming year. From M&A frenzies to sustainable tech and automation, these forecasts paint an exciting picture of the future ...

November 28, 2023
Jessica Abelson

Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...

November 27, 2023
Amitabh Sinha

Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...

November 22, 2023
Gregg Ostrowski

Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...

November 21, 2023
Kapil Tandon

Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...

November 20, 2023
Ishan Mukherjee
New Relic

This holiday shopping season, the stakes for online retailers couldn't be higher ... Even an hour or two of downtime for a digital storefront during this critical period can cost millions in lost revenue and has the potential to damage brand credibility. Savvy retailers are increasingly investing in observability to help ensure a seamless, omnichannel customer experience. Just ahead of the holiday season, New Relic released its State of Observability for Retail report, which offers insight and analysis on the adoption and business value of observability for the global retail/consumer industry ...

November 16, 2023
Prashant Ketkar

As organizations struggle to find and retain the talent they need to manage complex cloud implementations, many are leaning toward hybrid cloud as a solution ... While it's true that using the cloud is not a "one size fits all" proposition, it is clear that both large and small companies prefer a hybrid cloud model ...

November 15, 2023
Jeremy Burton

In the same way a city is a sum of its districts and neighborhoods, complex IT systems are made of many components that continually interact. Observability requires a comprehensive and connected view of all aspects of the system, including even some that don't directly relate to its technological innards ...

November 14, 2023
Will Krause

Multicasting in this context refers to the process of directing data streams to two or more destinations. This might look like sending the same telemetry data to both an on-premises storage system and a cloud-based observability platform concurrently. The two principal benefits of this strategy are cost savings and service redundancy ...

November 13, 2023
David Rowe
Rimini Street

In today's rapidly evolving business environment, Chief Information Officers (CIOs) and Chief Technology Officers (CTOs) are grappling with the challenge of regaining control over their IT roadmap. The constant evolution and introduction of new technology releases, combined with the pressure to deliver innovation on shrinking budgets, has added layers of complexity for executives who must transform the perception of the role of the IT leader from cost managers and maintainers to strategic enablers of growth and profitability ...

November 09, 2023
Khadim Batti

Artificial intelligence (AI) has saturated the conversation around technology as compelling new tools like ChatGPT produce headlines every day. Enterprise leaders have correctly identified the potential of AI — and its many tributary technologies — to generate new efficiencies at scale, particularly in the cloud era. But as we now know, these technologies are rarely plug-and-play, for reasons both technical and human ...

November 08, 2023
Jeff Tao

As leaders across Industry 4.0 contemplate, scramble, or pivot to this new era, it's important to get their data to use AI effectively before all else. Tools like ChatGPT can be counterproductive if they require constant error-fixing, but using AI can be revolutionary if you're ready. To unlock AI's true potential, we must address the core issue: data infrastructure readiness ...

November 02, 2023
Phillip Carter

AIOps is relatively mature today, at least in its current form. The ML models companies use for AIOps tasks work as well as they can, and the features that wrap them are fairly stable and mature. That being said, maturity might be a bit orthogonal to usefulness ...

November 01, 2023
Ozan Unlu
Edge Delta

DevOps and Site Reliability Engineering (SRE) are known to be fast-paced, high-stress jobs ... That's why we were concerned by the prevalence of another trend revealed in our recent survey: internal disputes over what data to keep and what to discard for observability purposes ...

October 31, 2023
Dotan Horovits

In a world where software systems rule the digital landscape, there's a lurking terror that goes bump in the code. It's called "observability," and you may not be prepared to pay its price ...

October 30, 2023
James Field

The overwhelming majority of IT leaders (80%) say budget cuts are negatively impacting their company's cloud migration. At the same time, nearly the same amount (71%) say they expect to be working with a mix of both cloud and on-prem infrastructure — and all of them (100%) think it's best for business. It's clear that hybrid isn't going anywhere. So what's the problem? ...