Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2018.
The end to finger-pointing in network outages
2018 will see an evolution of relationships between service providers and their clients as these relationships become increasingly data driven. We will soon see less finger pointing between service providers and corporate IT and network teams when service outages occur. Instead there will be more mutual accountability as clients are able to independently access more forensic data sources associated with an outage and determine exactly what happened and where everything went wrong. This is causing service providers to move beyond simple outage portals to greater transparency with clients. Organizations no longer have to rely on their providers to tell them when there is a problem.
VP of Product Marketing, ThousandEyes
Truly real-time network performance monitoring (NPM) will become critical to the success of enterprises. In 2018, real-time NPM will break through to become a vital part of network troubleshooting. In the past, NPM solution providers had called their products "real-time" even though their dashboards had delays of several minutes. Those delays are no longer acceptable. We're now moving into an era when real-time has a gap no longer than a few seconds.
APPLICATION AWARE NETWORKS AND NPM
For enterprises, the existing lack of SLA and performance visibility into business-critical applications in use at remote and branch offices will only increase as applications continue their steady march toward SaaS-based turnkey solutions and hybrid or fully public cloud architectures. We're seeing an application evolution. We're also seeing increasingly broad availability of lower cost, high-capacity (but highly variable quality) public Internet connections and corporate-owned MPLS-based (and steadily increasing LTE) networks. This combination of trends will render traditional infrastructure and application-agnostic, metrics-only monitoring techniques near useless.
AI AND ML APPLIED TO NPM
Machine learning and artificial intelligence consistently make the year end lists of predictions of what's going to be hot in the coming year. Yet the focus has primarily been on applications. In 2018, we'll see more machine learning and artificial intelligence applied to network performance management. As software defined and multi cloud networks become the new normal, NPM platforms will need to gather deep analytical insights across these complex environments to proactively support the network engineers and IT operations to deliver optimized application, device and user performance across the network. This will enable the network to continuously learn, spot and address abnormalities in network traffic, and dynamically adjust network policies to account for changes in usage or user behavior. This helps prevent network problems before they occur, resulting in faster responses to incidents, and delivers better online experiences.
Director of Product Marketing, LiveAction
Enterprises want to be in complete control, and engineers want to have the ability to customize workflows and processes to best suit their needs. Intent-based automation takes software-defined automation to the next level. Automation gives enterprises the flexibility to customize and predefine internal network workflows. Once users define the pathway, intent-based automation will manipulate the network to enforce policies and deliver the desired outcome.Intent-based automation eliminates the need for manual scaling by automating the process with pre-defined intent. Although it is still in its early stages, it has the potential to play an integral role in software-defined implementations by making automation smarter and more intuitive.
In response to the growing adoption of technologies like SDN and NFV orchestration, along with maturation of artificial intelligence and machine learning techniques, we will see a whole new level of automation for Communication Service Providers (CSPs) where the network can begin to anticipate failures or overruns, mitigate risk and preemptively prevent problems before they happen. Recognized as intelligent automation, it will lead to more streamlined and responsive service delivery, which will ultimately lead to better customer satisfaction.
Senior Director of Solutions, Ciena's Blue Planet Division
Cloud continues to make enterprise networks and IT systems more efficient and cost-effective. But since cloud migration pushes more traffic across networks and services that are outside the corporate borders, old expectations of network performance don't necessarily hold up. Service level agreements that have stood for years will suddenly find themselves in jeopardy in the cloud era. Network engineers may find themselves in the position of having customer success teams ask them to restore service to a level that never existed nor was possible in the first place on cloud networks. Savvy network teams will spend a lot more time this year baselining both app and underlying network performance levels to define what is the new normal in the cloud era as network traffic navigates more and more dependencies between the origin and destination.
VP of Product Marketing, ThousandEyes
CONVERGENCE OF NETWORK AND SECURITY OPERATIONS
Network and Security operations have been converging for several years, and this trend will accelerate in 2018. This will be driven by the fact that each discipline requires similar information about the network, which is based on access to the network traffic and the reported metrics of network and application activity.
THREAT INTELLIGENCE GATEWAYS
Despite spending more than $80B annually on security measures, the past 16 months have seen network outages of unprecedented proportions, with more than 1 billion crucial records lost to data breaches. With billions of IP addresses, how many should have access to the network and its assets? Current approaches filter and manage every part of the traffic, the good, bad and of course the ugly. By managing and filtering everything, the process becomes complicated and overwhelming. What is on the horizon to help with these attacks? Prediction: A new breed of security solutions called Threat Intelligent Gateways will emerge as organizations need to stop the increasing volume of threats. This perimeter protection provides an opportunity for regional carriers, hosting & service providers and CDNs to create more value for their customers. Ultimately, the Threat Intelligence Gateways will deliver better-managed network traffic and provide a powerful dynamic security perimeter that scales with threats from outside sources.
VP of Product Management, Corsa
The financial industry is experiencing a massive wave of change over the last several years. Digital disruption has been truly disruptive to this industry. For instance, a mobile-centric world demands optimization of mobile applications and content delivery to provide the best possible customer experience. To this end, there are several ways to go about monitoring the network and its applications to collect the necessary performance data and deliver the requisite customer quality of experience ...
The performance gap between customer experience leaders and runners-up is widening, with those on top being disproportionately rewarded. Gartner said organizations must ignore three myths in order to achieve a superior customer experience ...
This summer marked three years since Microsoft announced Windows 10, its first "Windows as a service" Operating System (OS). Windows 10 brought with it a new Software-as-a-Service-like approach to updates, moving Microsoft and the millions of environments that depend on it, more frequent, bundled updates. Whether you believe the shift was for better or worse, one thing is certain, this "as a service" model is a natural progression for today's operating systems. That is why Windows 10 is changing not only how frequently updates are pushed out, but inherently how technology is purchased, how people consume it, and perhaps most importantly, how IT is run. Let's take a look at how Windows 10 has impacted these three key areas over the past three years ...
To celebrate IT Professionals Day 2018 (this year on September 18), the SolarWinds IT Pro Day 2018: A World Powered by Tech Pros survey explores a "Tech PROactive" world where technology professionals have the time, resources, and ability to use their technology prowess to do absolutely anything ...
Are digital war rooms obsolete because they're just a place for managers of siloed business units to find someone else to blame for a critical IT event such as a security breach? Far from it. Enterprises find these emergency response teams just as important, if not more important, than ever ...
The goal of EMA's latest research was to look at how advanced IT analytics (AIA) — EMA's term for primarily what today is best known as "AIOps" — is being deployed. Here are the remaining four of my seven personal takeaways ...
OK, the data is in! The goal of EMA's latest research was to look at how advanced IT analytics (AIA) — or EMA's term for primarily what today is best known as "AIOps" — is being deployed. Here are seven of my own personal takeaways ...
By maximizing the knowledge of end-to-end quality of service (QoS) using virtualized network functions (VNFs), the SD-WAN (edge) gateway establishes a suitable connection with minimal latency and maximum performance so that entire organizations can make the most of the Office 365 application suite ...
Market exuberance for Office 365 has inspired business mandates to adopt the cloud-hosted collaboration and productivity suite without regards to the underlying chaos. While multi-location organizations are virtualizing, operating models haven’t necessarily changed. This partial transformation that excludes automation and simplification of the network puts Office 365 deployments (and other software-as-a-service offerings) in danger of failing ...
Most organizations are undergoing a digital transformation that directly impacts how they do business, yet 70 percent of employees have not mastered the skills they need for their jobs today, and 80 percent of employees do not have the skills needed for their current and future roles, according to Gartner ...