The BSM Blog

October 19, 2017
Dennis Drogseth
EMA

It's also important to keep the diversity of the Advanced IT Analytics (AIA) landscape in mind as you plan for your investments. AIA is still not a market in the traditional sense. My vision of AIA is rather an arena of fast-growing exploration and invention, in which in-house development is beginning to cede to third-party solutions that can accelerate time to value ...

October 16, 2017
Chris Adams
Park Place Technologies

Hurricane season is in full swing. With the latest incoming cases of mega-storms devastating the Southeastern shoreline, communities are struggling to restore daily normalcy. People have been stepping up and showing remarkable strength and leadership in helping those affected. However, there is another area that we need to remember in these trying times – and that is businesses continuity ...

October 10, 2017
Dennis Drogseth
EMA

This is the sixth in my series of blogs inspired by EMA's AIA buyer's guide — directed at helping IT invest in Advanced IT Analytics (AIA), what the industry more commonly calls "Operational Analytics." In this blog, I examine scenario-related shopping cart objectives for AIA. At EMA, we evaluated seven unique scenarios relevant to AIA adoptions. Our scenarios included agile/DevOps, Integrated security, change impact awareness, capacity optimization, business impact, business alignment and unifying IT ...

October 02, 2017
Dennis Drogseth
EMA

Environments indicate "where" the AIA solutions we investigated can be applied. All 13 of the solutions we investigated support cloud for performance, core infrastructure, and application performance and availability. Mainframe had the support of six of our respondents, and IoT and cloud for change and capacity were not yet prime areas of focus for most of the vendors in our AIA buyer's guide ...

September 29, 2017
Dennis Drogseth
EMA

Cost, overhead, and time to value are often key challenges in adopting AIA solutions. In the past, these factors have often been especially onerous. But we saw strong levels of improvement among many vendors, and surprising areas of innovation among others ...

September 28, 2017
Gabriel Lowy
TechTonics

Most senior executives recognize that unified communications and collaboration (UC) are integral applications on the digital transformation path. As a result, many companies are in the process of replacing legacy voice and video infrastructure and disparate messaging and collaboration tools with next-generation UC systems, including cloud-based unified communication as a service (UCaaS). With UC, companies can accelerate time-to-revenue, improve productivity and reduce capex and opex – the three pillars of return on investment (ROI) that drive corporate strategy ...

September 21, 2017
Gabriel Lowy
TechTonics

The increased complexity of new computing architectures coupled with new application development methodologies – especially in the face of time-to-market and security threat pressures – should make secure UX the first strategic decision for CEOs and CFOs on the path to digital transformation ...

September 15, 2017
Dennis Drogseth
EMA

No technology that touches more than one IT stakeholder, no matter how good and how transformative, can deliver its potential without attention to leadership, process considerations and dialog. In this blog, I'd like to share effective strategies for AIA adoption ...

September 08, 2017
Dennis Drogseth
EMA

For our Advanced IT Analytics (AIA) Buyer's Guide, we interviewed more than 20 deployments to help us better assess vendor strengths and limitations. So given the abundance of riches to work with, I've decided to illustrate several of the more prominent AIA benefit categories with actual real-world comments ...

September 01, 2017
Dennis Drogseth
EMA

There may be no more critical emerging technology for IT organizations in the digital age than advanced IT analytics (AIA) — most commonly called “operational analytics.” It is with this in mind that EMA is launching what we believe is the first ever buyer's guide for AIA adoption ...

August 29, 2017
Pete Goldin
APMdigest

While business investments in smartphones and tablets are growing in some cases, the vast majority of employees still use laptops and desktops as their primary work device, and organizations aren’t planning to shift investments away from traditional PCs in the foreseeable future, according to a new study by Spiceworks ...

August 25, 2017
Pete Goldin
APMdigest

A majority (82 percent) of ITSM professionals believe that the IT roles of tomorrow will be more challenging, according to ManageEngine's IT Service Management Future Readiness survey ...

August 18, 2017
Pete Goldin
APMdigest

Network infrastructure is the key asset for organizations with geographically dispersed data centers and cloud computing for line-of-business applications, according to a new survey conducted by the SANS Institute ...

August 17, 2017
Pete Goldin
APMdigest

The Netherlands shows the fastest response time for mobile apps, followed by the United Kingdom, France and Taiwan, according to PacketZoom's Q2 Mobile Observatory and Benchmarks Report. The United States was ranked 13th among leading countries, with an average response time of 458 milliseconds, only slightly better than the global average of 438 milliseconds ...

August 15, 2017
Pete Goldin
APMdigest

Improving the end user experience and connecting IT to wider business objectives is a significant focal point for IT professionals, according to new survey conducted by Ivanti at this years' Service Desk & IT Support Show (SITS) in London ...

August 08, 2017
Pete Goldin
APMdigest

While executives say they understand the importance of Worker Experience and its impact on Customer Experience (and thereby customer loyalty and revenue), leadership struggles to fully connect the dots and implement programs to affect meaningful change, a study from Appirio, a Wipro company ...

August 04, 2017
Shamus McGillicuddy
EMA

Network managers will need to upgrade, expand, and adapt their network monitoring and management tools and practices if they are going to support the Internet of Things (IoT), according to new research by Enterprise Management Associates (EMA) ...

July 26, 2017
Ami Sterling
QualiTest

The retail industry is highly competitive, and as retailers move online and into apps, tech factors play a deciding role in brand differentiation. According to a recent QualiTest survey, a lack of proper software testing — meaning glitches and bugs during the shopping experience — is one of the most critical factors in affecting consumer behavior and long-term business ...

July 21, 2017
Pete Goldin
APMdigest

Public sector organizations undergoing digital transformation are losing confidence in IT Operations' ability to manage the influx of new technologies and evolving expectations, according to the 2017 Splunk Public Sector IT Operations Survey ...

July 17, 2017
Pete Goldin
APMdigest

Mobile devices account for more than 60 percent of all digital minutes in all 9 markets profiled in comScore's report: Mobile’s Hierarchy of Needs ...

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