The BSM Blog

April 19, 2018
Dennis Drogseth
EMA

In the course of researching, documenting and advising on user experience management needs and directions for more than a decade, I've found myself waging a quiet (and sometimes not so quiet) war with several industry assumptions. Chief among these is the notion that user experience management (UEM) is purely a subset of application performance management (APM). This APM-centricity misses some of UEM's most critical value points, and in a basic sense fails to recognize what UEM is truly about ...

April 18, 2018
Frank Palermo
Virtusa

We now live in the kind of connected world where established businesses that are not evolving digitally are in jeopardy of becoming extinct. New research shows companies are preparing to make digital transformation a priority in the near future. However most of them have a long way to go before achieving any kind of mastery over the multiple disciples required to effectively innovate ...

April 12, 2018
Dennis Drogseth
EMA

This is the third in a series of three blogs directed at recent EMA research on the digital war room. In this blog, we'll look at three areas that have emerged in a spotlight in and of themselves — as signs of changing times — let alone as they may impact digital war room decision making. They are the growing focus on development and agile/DevOps; the impacts of cloud; and the growing need for security and operations (SecOps) to team more effectively ...

April 11, 2018
Chris Adams
Park Place Technologies

As we've seen, hardware is at the root of a large proportion of data center outages, and the costs and consequences are often exacerbated when VMs are affected. The best answer, therefore, is for IT pros to get back to basics ...

April 10, 2018
Chris Adams
Park Place Technologies

Risk is relative. The Peltzman Effect describes how humans change behavior when risk factors are reduced. They often act more recklessly and drive risk right back up. The phenomenon is recognized by many economists, its effects have been studied in the field of medicine, and I'd argue it is at the root of an interesting trend in IT — namely the increasing cost of downtime despite our more reliable virtualized environments ...

April 05, 2018
Dennis Drogseth
EMA

The digital war room — physical, virtual or hybrid — is not in retreat but in fact is growing in scope to include greater participation from development and security. It's also becoming more proactive, with on average more than 30% of "major incidents" before they impacted business service performance. In this blog I'm providing a few additional highlights from the insights we got on digital war room organization and processes ...

March 27, 2018
Dennis Drogseth
EMA

EMA has just completed research titled, Unifying IT for Digital War Room Performance. The research was partly inspired by current debates about the role of the "War Room" and how it is or is not evolving. Some seem lost in fantasy — "the war room will absolutely disappear." Whereas for others, basic incident handling is just emerging and having a more defined and effective war room team remains a hope for the distant future ...

March 02, 2018
Dennis Drogseth
EMA

Over the last four years, EMA has done research uniquely focused on how software asset management (SAM), IT asset management (ITAM) more broadly (including hardware), IT service management (ITSM), and transformative attempts to optimize IT as a business, have been evolving. The overall perspectives from both research projects shows that, at least as a vision, many IT organizations are really seeking ...

February 22, 2018
Shamus McGillicuddy
EMA

Everyone wants to talk about how analytics is the future of network engineering and operations. The phrase "network analytics" is used by vendors of various stripes to imply that a particular technology is smarter and better than the average solution. But what is it? What does the term network analytics mean to the enterprise network infrastructure professionals? ...

February 08, 2018
Shamus McGillicuddy
EMA

IoT devices in remote sites will present challenges around bandwidth, security, policy management, and more. These challenges will be exacerbated by the fact that most remote sites lack onsite IT personnel who can ensure that IoT devices are safely connected to the network. SD-WAN solutions have the potential to address many of these challenges ...

February 02, 2018
Gary Mann
CTG

My last blog covered technology-oriented best practices that application management and IT help desks can use to optimize the performance of their applications and the IT teams that oversee them. Now I'll explore what IT professionals can do to optimize their team's time and resources — the people and processes — in pursuit of that same goal ...

January 23, 2018
Komal Lopez
Cigniti Technologies

Today, there are multiple market research studies that discuss and estimate a thriving growth for the application development segment. The market scenario seems relevant and business-ready for the growing popularity of applications. In order to keep the performance and functioning of the applications upbeat, enterprises are increasingly considering application performance management ...

December 14, 2017
Pete Goldin
APMdigest

The Spiceworks 2018 IT Career Outlook found that 32 percent of IT professionals plan to search for or take an IT job with a new employer in the next 12 months ...

December 05, 2017
Pete Goldin
APMdigest

Even as many organizations continue to adopt multi-cloud technologies as part of their dramatic transformation, the mainframe remains a relevant and growing data center hub for many, according to BMC's 12th annual Mainframe Research Report ...

October 19, 2017
Dennis Drogseth
EMA

It's also important to keep the diversity of the Advanced IT Analytics (AIA) landscape in mind as you plan for your investments. AIA is still not a market in the traditional sense. My vision of AIA is rather an arena of fast-growing exploration and invention, in which in-house development is beginning to cede to third-party solutions that can accelerate time to value ...

October 16, 2017
Chris Adams
Park Place Technologies

Hurricane season is in full swing. With the latest incoming cases of mega-storms devastating the Southeastern shoreline, communities are struggling to restore daily normalcy. People have been stepping up and showing remarkable strength and leadership in helping those affected. However, there is another area that we need to remember in these trying times – and that is businesses continuity ...

October 10, 2017
Dennis Drogseth
EMA

This is the sixth in my series of blogs inspired by EMA's AIA buyer's guide — directed at helping IT invest in Advanced IT Analytics (AIA), what the industry more commonly calls "Operational Analytics." In this blog, I examine scenario-related shopping cart objectives for AIA. At EMA, we evaluated seven unique scenarios relevant to AIA adoptions. Our scenarios included agile/DevOps, Integrated security, change impact awareness, capacity optimization, business impact, business alignment and unifying IT ...

October 02, 2017
Dennis Drogseth
EMA

Environments indicate "where" the AIA solutions we investigated can be applied. All 13 of the solutions we investigated support cloud for performance, core infrastructure, and application performance and availability. Mainframe had the support of six of our respondents, and IoT and cloud for change and capacity were not yet prime areas of focus for most of the vendors in our AIA buyer's guide ...

September 29, 2017
Dennis Drogseth
EMA

Cost, overhead, and time to value are often key challenges in adopting AIA solutions. In the past, these factors have often been especially onerous. But we saw strong levels of improvement among many vendors, and surprising areas of innovation among others ...

September 28, 2017
Gabriel Lowy
TechTonics

Most senior executives recognize that unified communications and collaboration (UC) are integral applications on the digital transformation path. As a result, many companies are in the process of replacing legacy voice and video infrastructure and disparate messaging and collaboration tools with next-generation UC systems, including cloud-based unified communication as a service (UCaaS). With UC, companies can accelerate time-to-revenue, improve productivity and reduce capex and opex – the three pillars of return on investment (ROI) that drive corporate strategy ...

Pages