At the beginning of this month, EMA analysts were asked for their predictions about what 2012 might bring. Responses spanned management solutions across applications, systems, network, security, services, assets, desktops, and mobile devices, as well as business intelligence and content management ...

I believe today's leading Cloud vendors and solutions are redefining business intelligence (BI) and analytics at three levels. These three tiers of BI/analytic service are having a significant impact on organizations of all sizes across nearly every industry who are taking advantage of a widening array of Cloud solutions, and becoming a key differentiator for leading Cloud vendors ...

During your ITIL implementation, it is important to remember that it’s possible to have the best capabilities for the wrong project. The ITIL implementation team should consist of individuals selected not only on their experience, skills and knowledge, but also on how they best fit the project and deliverable you’re looking to achieve ...

Speakers on a recent ITSM podcast supported the view that we shouldn't outsource something that is broken because we don't understand it well enough, and therefore can't adequately specify our requirements to the service provider. I think it is worth challenging this conventional wisdom ...