September 30, 2016
Kieran Taylor

A new survey by CA Technologies – Keeping Score: Why Digital Transformation Matters – demonstrates the strong connection between business performance and the technologies and practices that underpin digital transformation, yet reveals a significant opportunity for growth. The global study of senior level business and IT executives study further revealed that deepening adoption of practices such as agile, DevOps, API management and identity-centric security boosts business impact by up to 52 percent ...

September 29, 2016
Pete Mastin

These days, any service serious about delivering high quality to large audiences must either utilize a CDN service or implement its own solution. Here's why a multi-CDN strategy makes sense ...

September 28, 2016
Dennis Drogseth

Enterprise Management Associates (EMA) is looking to extend the reach of its consulting practice, and we'll be soliciting your inputs on your priorities. But before you do, I'd like to share some of what we've learned from our work in the past ...

September 27, 2016
Tim Conley

How can you be responsive to user demands and support the apps they require? The first step is to optimize your data center. Data center monitoring that provides analytics about your entire IT infrastructure, whether it's on premise, in the cloud or a hybrid environment, is the foundation for this process ...

September 26, 2016
Gergely Nemeth

With the rise of microservices, developers need proper Application Performance Management (APM) tools to develop and operate their applications successfully. This blog examines the particular difficulties of monitoring microservices and what APM should be able to do to alleviate the major pain-points of monitoring and debugging them ...

September 23, 2016
Mike Marks

Whether your team is called the Service Desk, the Help Desk, or Level 1 Support, you're the first line of defense in ensuring IT supports the business. Here are seven ways that an end user experience monitoring solution enables Service Desk teams to deliver excellent end user experience ...

September 22, 2016
Jim Frey

Network performance monitoring (NPM) has been around a long time. Unlike APM, NPM is still in the process of catching up to cloud realities. In May of this year, Gartner published a research note entitled Network Performance Monitoring Tools Leave Gaps in Cloud Monitoring. It's a fairly biting critique of the NPM space that says, essentially, that the vast majority of current NPM approaches were largely built for a pre-cloud era. As a result, network managers are left in the lurch when trying to adapt to the realities of digital operations ...

September 21, 2016
Jerry Melnick

While the layers of abstraction created in virtualized environments afford numerous advantages, they can also obscure how the virtual resources are best allocated and how physical resources are performing. This can make maintaining optimal application performance a never-ending exercise in trial-and-error. This post highlights some of the challenges encountered when using traditional monitoring and analytics tools, and describes how machine learning, as a next-generation analytics platform, provides a better way to meet SLAs by finding and fixing issues before they become performance problems ...

September 20, 2016
Kong Yang

New surveys by SolarWinds demonstrate the mounting responsibility being placed on the modern IT professional. With the second annual IT Professionals Day upon us, these survey results are particularly timely as they emphasize the need for greater appreciation towards you, the IT professionals of the world, and the critical role you play not only in modern business, but in the lives of nearly all technology end users ...

September 19, 2016
Ashley George

In the digital age, your customers are your business. In today’s consumer-driven application economy, users expect an exceptional digital experience, and will not settle for less. But what exactly makes a great digital experience? Seamlessness ...

September 16, 2016

The worldwide public cloud services market is projected to grow 17.2 percent in 2016 to total $208.6 billion, up from $178 billion in 2015, according to Gartner. IT modernization is currently the top driver of public cloud adoption, followed by cost savings, innovation, agility and other benefits ...

September 14, 2016
Matthew Hines

There comes a time when the vendors that serve every subset of the IT industry need to forgo self-interest and put aside competitive drivers to do whatever it takes to advance the cause of the user. Thankfully, such an effort to bring together providers of critical technology to benefit customer implementation has already emerged ...

September 13, 2016
Michelle McLean

On the first Sunday of the NFL season, ESPN's fantasy football app crashed. We see these types of stories often during so-called "surge" events, like when Black Friday takes down a retailer. Why? Often, it's the database that's been swamped in the process ...

September 12, 2016

APMdigest has launched a new content-rich section of the site called APM Academy, sponsored by CA Technologies ...

September 09, 2016
Jonah Kowall

Today’s native digital generations prefer to work on digital channels versus in-person channels. This ongoing trend has given rise to improvements in customer service, where interactions are delivered across multiple digital channels, ranging from social channels like Twitter and Facebook to text and voice communications. However, there is still more work to be done to unify these platforms more seamlessly ...

September 07, 2016
Robin Lyon

Time is an important measurement of IT service, especially if we use transaction time. Time is well understood and begins to answer some of the fuzzy questions such as slowness and what is performance. Of course there are other great questions in IT and one of the most dreaded is: "How much does this application cost?" This question creates countless man hours of work quickly running into the diminished returns of hours spent vs. accuracy ...

September 02, 2016
Ross Garrett

As the market matures and technology evolves, today in 2016 the myriad of connected "things" are every bit a part of the Internet as iPhones and Netflix. But with the 50 billion devices we expect to see connected by 2020, comes a wide array of new challenges ...

September 01, 2016
Kevin Goldberg

Do you know how much your organization risks with every potential outage? This infographic outlines the true cost of downtime ...

August 31, 2016
Dennis Drogseth and Julie Craig

New joint research from EMA Vice President Dennis Drogseth and Julie Craig, Research Director for Application Management, spans advanced IT analytics, operational transformation, ITSM-operations integration and APM, and will examine all these technical dimensions and more, as they relate to optimizing the digital experience from both an IT and a business perspective. We will combine forces to examine digital experience management in all of its technical, organizational, process and business implications as they increasingly span the walls dividing today’s IT markets and organizational boundaries ...

August 29, 2016
Panos Vouzis

The cloud revolution has affected all facets of the IT realm, including network and application monitoring. SNMP monitoring gives us the status of our devices, but doesn’t capture the end-user experience. We need to know what users experience regardless of what device, network and ISP connects them to cloud applications ...

The BSM Blog

September 16, 2016
Pete Goldin
APMdigest
September 15, 2016
Pete Goldin
APMdigest
August 31, 2016
Dennis Drogseth and Julie Craig
EMA
August 30, 2016
Pete Goldin
APMdigest
August 26, 2016
Pete Goldin
APMdigest
August 16, 2016
John Myers
EMA
August 04, 2016
Pete Goldin
APMdigest

Vendor Forum

September 30, 2016
Kieran Taylor
CA Technologies
September 29, 2016
Pete Mastin
Cedexis
September 26, 2016
Gergely Nemeth
RisingStack
September 23, 2016
Mike Marks
Aternity
September 22, 2016
Jim Frey
Kentik
September 21, 2016
Jerry Melnick
SIOS Technology
September 20, 2016
Kong Yang
SolarWinds
September 14, 2016
Matthew Hines
CA Technologies
September 13, 2016
Michelle McLean
ScaleArc
September 09, 2016
Jonah Kowall
AppDynamics
September 08, 2016
Robert Hoffmann
1&1