February 05, 2016
Ann Ruckstuhl

As the Super Bowl approaches, an equally epic game is taking place in cyberspace. The Super Bowl is the "moment of truth" for the NFL, sports media, advertisers, restaurants (especially pizza joints), food delivery services and gambling sites. They have to be ready in order to capitalize on unpredictably "spiky" traffic and the transactions before, during and, for some, after the game. To better evaluate the impact of the Super Bowl on ecommerce and website traffic, SOASTA conducted a survey that examined the online and mobile habits and preferences of Americans watching this year's big game ...

February 04, 2016
Shamus McGillicuddy

It’s hard to define software-defined networking (SDN) as one thing, given that it is applied to so many different areas of networking: Data centers, enterprise campus, the WAN, radio access networks, etc. And each vendor that introduces an SDN product to the market is working from a definition that fits into its own strategy. But … what do those people who deploy SDN have to say? ...

February 03, 2016
Gary Kaiser

Remember the adage "beauty is in the eye of the beholder?" Similarly, service quality is in the eye of the user. So, to understand service quality, we should be measuring end-user experience (EUE). You may already be measuring EUE. Some of your applications – particularly those based on Java and .NET – may already be instrumented with agent-based APM solutions. But there are a few challenges to an agent-based approach to EUE ...

February 01, 2016
Erik Giesa

ExtraHop expects to see the network emerge as a critical nexus of business over the next twelve months, with significant integration between network and security, demand for operational support of connected devices, and the ability to mine all data-in-motion for correlated, cross-tier and cross-team insights ...

January 28, 2016
Sridhar Iyengar

Nearly one out of every three businesses (32%) become aware of most application performance issues from their end users, according to the ManageEngine Application Performance Monitoring Survey 2015 ...

January 27, 2016
Krishnan Badrinarayanan

While IoT is gaining traction with consumers, it's already having a transformative effect on the business world. Companies can analyze the volumes of data connected devices supply to improve decision-making processes and to help employees be more productive. However, as an enterprise brings more connected devices online, IT will struggle to maintain adequate application performance levels. Implementing application performance monitoring (APM) establishes the end-to-end visibility IT needs in order to immediately identify what's causing an application to perform poorly ...

January 25, 2016
Bill Berutti

BMC and Forbes Insights recently surveyed executives in North America and Europe to get their perspective on their organization's overall security health and to find out what issues are critical to address. The results revealed the need for a framework organizations can use to get a solid strategy in place for improved security and compliance ...

January 21, 2016
Kent Alstad

Although half of all online travel bookings in the US are expected to occur via mobile device in 2016, 76% of the industry’s top 100 sites are slow to load, paralyzed by third-party scripts and trackers, and image-heavy, according to Radware's study titled 2015 State of the Union: Mobile Performance of the Top Travel Industry Sites: Do Your Customers Want To Take A Vacation From Your Slow Site?

January 19, 2016
Dennis Drogseth

I thought I’d begin the year by making some predictions about what to look for in 2016 in the area of IT service management (ITSM). In addition, I thought I’d add a little color by placing some personal bets about the likelihood of real progress in each area in 2016. Feel free to share your own thoughts on these. If you’re more accurate than I am (which could easily transpire), I promise to celebrate your insights in December 2016 ...

January 14, 2016
Dirk Paessler

New Year's resolutions aren't always the easiest to keep, but for IT workers, we have a few suggestions that will work wonders in 2016. Network and systems administrators do important work that keep businesses operating, yet are often overworked and overlooked. But this year, if they resolve to monitor their networks, they'll improve performance, productivity and perhaps even work a little less. Here are five easy ways IT can solve common problems with network monitoring in 2016 ...

January 13, 2016
Dennis Drogseth

There is growing industry attention to user, customer, and digital experience management — often condensed by the acronym UEM for “user experience management.” This attention is more than justified, but most of the buzz leaves out critical questions like, “What is user experience management?”, “Who really runs (or who should run) the UEM show in the digital age?”, “What are its real benefits?”, and “What’s still missing from most UEM-related deployments?” In this blog I’m going to attempt to provide a few insights on each of these questions ...

January 12, 2016
Pradyut Roy

It is imperative that enterprises start preparing their monitoring capabilities to withstand the barrage of mobile devices that will come into their environment over the next few years. Here are some ways Application Performance Management can help enterprises deal with the influx of mobile devices ...

January 11, 2016
Steve Brar

A new survey revealed a major performance gap between the needs of business and IT’s current ability to deliver – 98% of executives agree that optimal enterprise application performance is critical to achieving optimal business performance. And yet, 89% of executives say the poor performance of enterprise applications has negatively impacted their work, and 58% say it impacts their work at least weekly. This performance gap is causing a series of problems for companies, from lost revenue and customers to lower morale to negative impact on brand image ...

January 08, 2016
Troy McAlpin

If your critical business applications go down, or even run below peak level, your business pays a tremendous price. When a major IT incident occurs, engaging the right people quickly to restore service and manage communications is crucial. But security and business incidents occur so regularly that we aren't even surprised anymore when they happen. They come in the form of data breaches, malware attacks, power outages, intermittent service availability and performance degradation to name a few ...

January 07, 2016
Alois Mayr

Container use is soaring, according to a recent survey which shows 93% of respondents are now using or are planning to use container technology. But without a proven approach to monitoring your container environment’s success can be derailed quickly ...

January 06, 2016
Todd DeCapua

It's a new year and the fight for market share amongst all enterprises has never been fiercer. Organizations compete for customers on multiple fronts — in person, on the web, and via mobile applications. Today, it's not enough to churn out applications, products, and services faster than the competition. Anything that fails to meet a high performance standard could cause a serious loss of brand value, revenue, and the ability to attract and maintain customers and competitive advantage. Here are three predictions for what we can expect in 2016 ...

January 05, 2016
Dennis Drogseth

In research done in 2015, Enterprise Management Associates (EMA) looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of authority across IT as a whole. Rather than casting the service desk as a reactive, low-tech bastion of ineffective customer interaction, the data outlined requirements for a much more dynamic ITSM team — a team that could govern decision making and automate actions in dialog with operations, development, and business stakeholders ...

January 04, 2016
Srinivas Ramanathan

One can safely say that Application Performance Management (APM) will grow even further in importance in 2016 as businesses turn to application software to operate their key internal and external processes. But we can also expect some changes in the focus of APM purchasers and software vendors in 2016 ...

December 31, 2015

Gartner revealed its top strategic predictions for 2016 and beyond, looking at the digital future, at an algorithmic and smart machine-driven world where people and machines must define harmonious relationships ...

December 30, 2015
Aaron Kelly

The end of the year is a busy time for coming together with family and friends and reflecting back on the year that was. However, it can also be a time for great stress and anxiety if you happen to be the member of a busy IT team. According to a new report by Ipswitch that polled 378 IT professionals across the US, we found there is as much New Year stress as there is joyfulness to go around in 2016 ...

The BSM Blog

February 04, 2016
Shamus McGillicuddy
EMA
February 02, 2016
Pete Goldin
APMdigest
January 26, 2016
Pete Goldin
APMdigest
January 19, 2016
Dennis Drogseth
EMA
January 15, 2016
Pete Goldin
APMdigest
January 13, 2016
Dennis Drogseth
EMA
December 28, 2015
Larry Haig
Intechnica
December 02, 2015
Dennis Drogseth
EMA
November 09, 2015
Dr. Thomas Mendel Ph.D.
Research In Action GmbH

Vendor Forum

February 05, 2016
Ann Ruckstuhl
SOASTA
February 03, 2016
Gary Kaiser
Dynatrace
February 01, 2016
Erik Giesa
ExtraHop
January 29, 2016
Albert Mavashev
Nastel Technologies
January 27, 2016
Krishnan Badrinarayanan
Riverbed Technology
January 25, 2016
Bill Berutti
BMC
January 22, 2016
Andrew Levy
Crittercism
January 21, 2016
Kent Alstad
Radware
January 20, 2016
Brendan Crowe
Unisys
January 14, 2016
Dirk Paessler
Paessler AG
January 12, 2016
Pradyut Roy
ManageEngine