August 17, 2018
Heidi Gabrielson

As a Network Operations professional, you know how hard it is to ensure optimal network performance when you’re unsure of how end-user devices, application code, and infrastructure affect performance. Identifying your important applications and prioritizing their performance is more difficult than ever, especially when much of an organization’s web-based traffic appears the same to the network. You need insight to maximize performance — not inefficient troubleshooting, longer time to resolution, and an overall lack of application intelligence. But you can stay ahead. Follow these 10 steps to maximize the performance of your applications and underlying network infrastructure ...

August 16, 2018
Keith Bromley

IT organizations are constantly trying to optimize operations and troubleshooting activities and for good reason. Let's look at one example for the medical industry. Networked applications, such as electronic medical records (EMR), are vital for hospitals to provide outstanding service to their patients and physicians. However, a networking team can often not be aware of slow response times on the remotely hosted EMR application until a physician or someone else calls in to complain ...

August 15, 2018
Tal Rom

In 2014, AWS Lambda introduced serverless architecture. Since then, many other cloud providers have developed serverless options. What’s behind this rapid growth? ...

August 14, 2018
Dennis Drogseth

This question is really two questions. The first would be: What's really going on in terms of a confusion of terms? — as we wrestle with AIOps, IT Operational Analytics, big data, AI bots, machine learning, and more generically stated "AI platforms" (… and the list is far from complete). The second might be phrased as: What's really going on in terms of real-world advanced IT analytics deployments — where are they succeeding, and where are they not? This blog will look at both questions as a way of introducing EMA's newest research with data ...

August 13, 2018
Lori MacVittie

Consumers will now trade app convenience for security, according to a study commissioned by F5 Networks, The Curve of Convenience – The Trade-Off between Security and Convenience ...

August 10, 2018

Gartner unveiled the CX Pyramid, a new methodology to test organizations’ customer journeys and forge more powerful experiences that deliver greater customer loyalty and brand advocacy ...

August 09, 2018
Mo Rosen

Nearly half (48 percent) of consumers report that they currently use, or have used in the past, services of organizations that were involved in a publicly disclosed data breach and, of those, 48 percent have stopped using the services of an organization because of a breach, according to Global State of Digital Trust Survey and Index 2018, a new report from CA Technologies ...

August 08, 2018
Tim Flower

Here's the problem: IT teams are in the dark. The only information they have available to them is based on what users decide to tell them about through calls to the help desk ...

August 07, 2018

Over the past year, the enterprise network grew significantly more complicated, creating new challenges for network professionals, according to IDG’s 8th annual State of the Network study. Internet of Things (IoT) projects, the demands of an increasingly mobile workforce, and an explosion of apps prompted network professionals to enhance their network infrastructure and the skillsets needed to support it. Network professionals are now being asked to help shape IT strategy ...

August 06, 2018
Antony Edwards

Retailers are already busy prepping to avoid an Amazon Prime type meltdown during the holiday shopping season. However, rather than focusing efforts on coping with surges in traffic to your website, you also need to be thinking about the ongoing speed of your site ...

August 03, 2018
Kamesh Pemmaraju

There are many pain points that companies experience when they try to deploy and run Big Data applications in their complex environments or use public or private cloud platforms, and there are also some best practices companies can use to address those pain points. Here are 5 more pain points and corresponding best practices ...

August 02, 2018
Kamesh Pemmaraju

The word "Big" in Big Data doesn't even come close to capturing what is happening today in our industry and what is yet to come. The volume, velocity, and variety of data that is being generated has overwhelmed the capabilities of infrastructure and analytics we have today. There are many pain points that companies experience when they try to deploy and run Big Data applications in their complex environments or use public or private cloud platforms, and there are also some best practices companies can use to address those pain points ...

August 01, 2018
Vinod Peris

Modern enterprise growth is heavily reliant on an organization's ability to assess past IT events to then look forward, anticipate and prevent service failures from happening. This is the crux of predictive analytics. Today's fast-moving enterprises have data and expertise locked up in siloed organizations, making it difficult to extract actionable insights, which inevitably impacts the scale, size and speed of a company's growth. The following are steps to build the best predictive analytics team ...

July 31, 2018
Len Rosenthal

Most enterprises lack the complete visibility required to avoid business-impacting application outages and slowdowns – resulting in nearly 90 percent of enterprises being unable to consistently meet service level agreements (SLAs) for their business-critical applications, according to a recent survey conducted by Dimensional Research and Virtual Instruments. This research indicates a serious gap in IT operations teams' ability to monitor their enterprises' highly virtualized, multi-vendor hybrid data center environments, and the results show that this lack of visibility is significantly impacting business ...

July 30, 2018
Chris Kline

If you're not watching the users' journeys — that is, the collective interactions and the impressions they leave — to accurately interpret whether they leave “happy or sad,” then you may well be missing the mark ...

July 27, 2018

As organizations continue to embrace digital transformation, they are finding that digital business is not as simple as buying the latest technology — it requires significant changes to culture and systems. A recent Gartner, Inc. survey found that only a small number of organizations have been able to successfully scale their digital initiatives beyond the experimentation and piloting stages. Gartner has identified six barriers that CIOs must overcome to transform their organization into a digital business ...

July 26, 2018
Kieran Taylor

App design and development has changed dramatically in the last 5 years and with it, monitoring tools, technology and IT operations roles. Site Reliability Engineering and open source monitoring tools are two examples of these shifts ...

July 25, 2018
Steve Francis

As IT service delivery solutions change, organizations are looking to next generation technologies (NGTs) to increase efficiency and deliver a better customer experience. Specific technologies like "cloud-to-the-edge" and artificial intelligence (AI), as well as marketplace shifts like the proliferation of the subscription economy and the importance of Digital Transformation, necessitate action for organizations to keep pace with their competitors ...

July 24, 2018
Dennis Drogseth

On August 8, EMA will be delivering a webinar on what's really going on today in the areas related to discovery and inventory, along with some recommendations on how take charge of "discovering what's out there" and optimize the process. In this blog I'd like to share just a few highlights ...

July 23, 2018
Keith Bromley

As businesses look to drive more and more value out of the organization, is there a way that IT can help? While the answer could be yes, the problem is time ...