March 27, 2015
Jonah Kowall

After speaking to thousands of APM users during my time with Gartner, I have seen 5 key issues that cause APM failures ...

March 24, 2015
Gabriel Lowy

With the proliferation of composite applications for cloud and mobility, monitoring individual components of the application delivery chain is no longer an effective way to assure user experience. IT organizations must evolve toward a unified approach that promotes collaboration and efficiency to better align with corporate return on investment (ROI) and risk management objectives ...

March 23, 2015
Aruna Ravichandran

Mobile and desktop applications have become the new battleground for brand loyalty, according to a global study commissioned by CA Technologies. In today’s software-driven world, where consumers are more discerning about what they expect from applications, the reality is that businesses that fail to deliver a positive application experience risk losing as much as a quarter of their customer base. The study – Software: the New Battleground for Brand Loyalty – surveyed 6,770 consumers and 809 business decision makers to uncover how each group thought various characteristics of applications impacted user experience, and how well different industries delivered on those characteristics. Consumers identified three that have the biggest impact on the consumer experience ...

March 18, 2015
Aaron Kelly

As March Madness continues to be a digitally driven event with a large US following, IT knows the business network will be put under additional stress and employee productivity will decline amid the tournament frenzy and all-consuming bracket. This is especially true during the first two days of the tournament when early round games take place during peak work hours. To help better prepare organizations for the oncoming flurry, we've put together our own "Final Four" list of actions every IT team can take to ensure networks don't come down with the nets ...

March 17, 2015
Arun Balachandran

March Madness is basketball ecstasy for college hoops fans. But it's network agony for the organizations and IT managers forced to deal with severe strains on the network and threats of poorly performing applications. Of course, ever-increasing cloud usage and bring your own device (BYOD) policies only heighten the challenge for IT. With a little bit of proactive planning and with the right performance management tools in place, IT Ops can accurately monitor, identify and address application and network performance issues before they can impact the business. Here are a few tips to make sure administrators stay sane during March Madness ...

March 12, 2015
Maneesh Joshi

Retailers confirm that you should have a site performance plan in place, according to the AppDynamics Holiday Web and Mobile Site Performance Review. Here’s the evidence: Retail sites with a site performance troubleshooting process in place were 92 percent more likely to meet or exceed their revenue goals for Black Friday, according to the survey of retail executives ...

March 11, 2015
Dennis Drogseth

EMA recently completed some research looking at the future of IT Service Management (ITSM). The results just came in two weeks ago, and I’d like to share a few highlights with you here ...

March 10, 2015
Aaron Remaklus

If you're responsible for an e-commerce website, I guarantee you've been asked about, told about, or wondered about what kind of information and events you should be logging. Important things are happening all the time, and you need to know what's going on. There are lots of components and potential events that really matter when it comes to developing or hosting an e-commerce website. So where should you start? The following are the top five areas that should be the initial focus of your logging efforts ...

March 09, 2015

Although DevOps emphasizes people (and culture) over tools and processes, implementation utilizes technology. As a result, Gartner, Inc. expects strong growth opportunities for DevOps toolsets, with the total for DevOps tools reaching $2.3 billion in 2015, up 21.1 percent from $1.9 billion in 2014. By 2016, DevOps will evolve from a niche strategy employed by large cloud providers to a mainstream strategy employed by 25 percent of Global 2000 organizations ...

March 06, 2015
Kieran Taylor

As discussed in a previous blog, selecting the right APM for DevOps is an “EPIC” decision. Easy, Proactive, Intelligent, and Collaborative is a user-driven approach to APM focused squarely on helping ITOps teams succeed at managing application performance ...

March 02, 2015

In Part 3 of this interview, Cameron Haight, Gartner Research VP, IT Operations, discusses the new focus of his research: Application Performance Management ...

February 27, 2015

In Part 2 of this interview, Cameron Haight, Gartner Research VP, IT Operations, discusses the focus of his research for the last few years: DevOps ...

February 26, 2015

Cameron Haight, Gartner Research VP, IT Operations, has replaced Jonah Kowall as Gartner's leading Application Performance Management (APM) specialist, since Kowall has taken a VP position at AppDynamics. In Part 1 of this interview, Cameron Haight discusses his background, and the focus of his research for the last few years: DevOps ...

February 23, 2015
Jim Frey

In my last post, I shared some key findings from an EMA research report published last fall that dove into the ways in which log analytics is being used to support network operations. Building on that, following are five recommendations that EMA is making on how best to think about log data as part of an integrated management architecture and strategy ...

February 19, 2015
Steven Wastie

Unplanned application downtime costs the Fortune 1000 from $1.25 billion to $2.5 billion every year, according to an IDC report: DevOps and the Cost of Downtime: Fortune 1000 Best Practice Metrics Quantified. The report brings to light the real costs and impact of outages, and offers real insights into the adoption and impact of DevOps practices in large enterprises ...

The BSM Blog

March 26, 2015
Pete Goldin
APMdigest
March 24, 2015
Gabriel Lowy
Tech-Tonics
March 19, 2015
Pete Goldin
APMdigest
March 11, 2015
Dennis Drogseth
EMA
February 25, 2015
Pete Goldin
APMdigest
February 23, 2015
Jim Frey
EMA
January 21, 2015
Pete Goldin
APMdigest

Vendor Forum

March 27, 2015
Jonah Kowall
AppDynamics
March 23, 2015
Aruna Ravichandran
CA Technologies
March 20, 2015
Jonah Kowall
AppDynamics
March 17, 2015
Arun Balachandran
ManageEngine
March 16, 2015
Bruce Kosbab
Fluke Networks
March 12, 2015
Maneesh Joshi
AppDynamics
March 06, 2015
Kieran Taylor
CA Technologies