December 02, 2016
Tim Conley

There is an increasing recognition of the interconnected nature of the information technology environment. Also, user expectations and IT complexity are rising. As a result, IT infrastructure performance management (IPM) is becoming more popular. Companies practicing IPM are realizing the benefits it delivers to the bottom line. They include the ability to ...

December 01, 2016
Dennis Drogseth

In my last blog, I expressed my opinion that IT operations teams may be about to enjoy a renaissance rather than dismally fading away — but only if they adopt new ways of working, measuring themselves and interacting with business stakeholders. In this blog, I'd like to discuss how technology investments can help smooth the way toward operational transformation with a few examples from recent interviews. More specifically, I'd like to focus on three key areas of innovation, all in some way related to Advanced IT Analytics ...

November 30, 2016
Ann Ruckstuhl

Almost one-third (28 percent) of customers will not return to a slow site, according to SOASTA's 2016 Holiday Retail Insights Report ...

November 29, 2016
Michelle McLean

Black Friday. Retailers know it's coming every year, and still – every year – someone has a spectacular failure. This year Macy's gets top billing – asking customers to wait to shop. Since 500 milliseconds of web delay is estimated to cost 5% of revenue, how much can we guess Macy's lost by asking EVERY shopper, for hours, to wait to shop? It's clearly in the millions of dollars ...

November 28, 2016
Michael Butt

The most destructive root cause of 75 percent of outages during big online events like Black Friday and Cyber Monday are unplanned configuration changes to a system – when IT and Ops teams find something they think might cause a problem and try to fix it immediately, unintentionally creating a much bigger issue for the web or mobile site. The following are BigPanda's top recommendations for preventing outages during throughout the entire holiday shopping season ...

November 22, 2016
Dennis Drogseth

It's safe to say that the role of IT Operations is changing, but beyond that there are countless opinions about just why and how. Lately I've been hearing a growing number of doomsday prophecies about how operations professionals are going away as they shrink in importance to managing an infrastructure already being replaced by cloud. However, I see a strong and consistent trend that isn't a move away from operations, but rather a deliberate transformation of how IT operations teams work. So which vision is correct? Gloom and doom or new levels of empowerment and rebirth? ...

November 21, 2016
Sridhar Iyengar

Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. Using advanced IT analytics, managers can identify blind spots and hidden gaps in their ITSM process as well as make accurate decisions by monitoring key metrics. Here is how advanced IT analytics can make the best of your IT service desk ...

November 18, 2016

The IoT is in position to become one of the greatest application performance management challenges faced by IT. APMdigest asked experts across the industry for their recommendations on how to ensure performance for IoT applications. Part 4, the final installment of the list, covering communication and the network ...

November 17, 2016

The IoT is in position to become one of the greatest application performance management challenges faced by IT. APMdigest asked experts across the industry for their recommendations on how to ensure performance for IoT applications. Part 3 covers app design and development ...

November 16, 2016

The IoT is in position to become one of the greatest application performance management challenges faced by IT. APMdigest asked experts across the industry – including analysts, consultants and vendors – for their recommendations on how to ensure performance for IoT applications. Part 2 covers data and analytics ...

November 15, 2016

Gartner says: "By 2020, 21 billion of Internet of Things (IoT) devices will be in use worldwide." The IoT is in position to become one of the greatest application performance management challenges faced by IT. The potential number of connected devices, the massive amount of data these devices will generate, and the growing complexity of the infrastructure all compound this challenge. APMdigest asked experts across the industry – including analysts, consultants and vendors – for their recommendations on how to ensure performance for IoT applications. APMdigest will post the in-depth list of expert recommendations over the next four days. Part 1 covers visibility and APM ...

November 14, 2016
Ted Wilson

Is middleware resource monitoring the same thing as APM? No – but it is highly complementary with APM and organizations generally need both for complex, large-scale application environments that depend on middleware ...

November 10, 2016
Jean Tunis

Companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this final blog of the series, I finish up with the most important metric of all – the one visitors care about – response time ...

November 09, 2016
Jean Tunis

Companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this blog, I discuss Metric #2: Number of Bytes Transferred ...

November 08, 2016
Jean Tunis

With the increased scrutiny on web performance by Google, companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. It's widely accepted that the time it takes a web page to load should be something closer to 1 second. It's at this time that users begin to notice if an interface is slow. Most users are gone by the time 10 seconds comes around. If your site or application relies on users buying what you're selling, those seconds can mean the difference between a visitor buying from you or your competitor. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this blog I discuss Metric #1: Number of HTTP Requests ...

November 07, 2016
Mehdi Daoudi

Modern software development approaches and technology infrastructures are supposed to make the lives of IT professionals better. Continuous delivery and DevOps help us roll out new software, features and modifications faster than ever before. Third-party services enable us to speed the cycle even further, adding functionality instantly without having to develop it ourselves. External infrastructures like the cloud and CDNs give us the flexibility and scalability we need to support these applications. However, these trends can come with a nasty side effect – growing complexity that makes managing application performance much more difficult ...

November 03, 2016

DEVOPSdigest asked experts across the industry – including analysts, consultants, vendors and even users – what they think is the most important cultural change an organization can make to ensure DevOps success. The result is a broad range of answers that delves deep into what DevOps is really all about ...

November 02, 2016
Holly Simmons

Some say "the best service is no service," yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today's customer service teams are buried under manual workloads, and the volume of incoming cases is increasing, leaving little time for redesigning processes, anticipating customer issues, or driving strategic projects. One of the quickest ways to reduce caseloads and make measurable improvements to the bottom line is with self-service and automation ...

November 01, 2016

The average European organization loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), according to a report titled Masters of Machines III—Mitigating the Impact of Critical IT Events from analyst firm Quocirca ...

October 31, 2016
Kong Yang

The spookiest day of the year is here, and Halloween is actually a good reminder that trouble in the data center is always lurking just beneath the application surface, ready to wreak havoc at any moment ...

Vendor Forum

November 30, 2016
Ann Ruckstuhl
SOASTA
November 29, 2016
Michelle McLean
ScaleArc
November 28, 2016
Michael Butt
BigPanda
November 21, 2016
Sridhar Iyengar
ManageEngine
November 14, 2016
Ted Wilson
SL Corporation
October 31, 2016
Kong Yang
SolarWinds
October 27, 2016
Andrew Levy
Apteligent
October 25, 2016
Sven Hammar
Apica
October 21, 2016
Joshua Dobies
Riverbed Technology