Next Steps for ITOA - Part 3
May 18, 2017
Share this

APMdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the next steps for ITOA. These next steps include where the experts believe ITOA is headed, as well as where they think it should be headed. Part 3 covers monitoring and user experience.

Start with Next Steps for ITOA - Part 1

Start with Next Steps for ITOA - Part 2

MONITORING INTEGRATES WITH ITOA

Advanced analytics and machine learning will become table stakes in monitoring tools. Initially this will create a flurry of unsubstantiated rebranding efforts by vendors eager to catch up, but these will eventually either acquire their way into ITOA or exit the market.
Trace3 Research 360 View Trend Report: IT Operations Monitoring & Analytics (ITOMA)

USER EXPERIENCE

As powerful as APM tools are, they have always been application- or infrastructure-centric and have therefore missed a very important piece of the puzzle: the actual users. I predict that IT departments, with the encouragement of corporate management, will not only begin to recognize the value of understanding user experience and behavior, but will take the lead in leveraging these analytics to improve the quality of service they deliver. They will begin integrating user analytics as a core capability within their toolset to see exactly what happens when users enter information and navigate through screens. These unique insights will help them improve problem resolution, system performance, process optimization, employee efficiency and more.
Brian Berns
CEO, Knoa Software

DIGITAL EXPERIENCE MONITORING

In a customer-centric age, empowered users are accustomed to getting extremely high levels of service, a reality that is forcing companies to evolve traditional performance monitoring into what Gartner now calls digital experience monitoring (DEM). DEM treats the user experience as the ultimate metric, and identifies how the myriad of underlying services, systems and components influence it. DEM is far more multi-dimensional than past end user experience monitoring approaches. IT Operations Analytics will evolve concurrently with DEM, handling more complexity (ingesting and analyzing more data from more sources), and increasing diagnostic accuracy and speed.
Dennis Callaghan
Director of Industry Innovation, Catchpoint

MONITOR WHAT MATTERS

We will see a significant shift away from "monitor everything", and a return to "monitor what matters." But this time, "what matters" will be determined algorithmically, not by policy, and consequently the performance data will be more adaptive and relevant.
Richard Whitehead
Chief Evangelist, Moogsoft

PREDICTABILITY

IT Operations Analytics (ITOA), in relation to performance management has yet to deliver the first promise of analytics: predictability. Although there are a number of interesting solutions around that are that advanced, especially in areas like network management (in combination with vertical/domain problems), the market has yet to witness an easy-to-use, intelligent solution that can see within the crystal ball and predict outages, failures and problems.
Goran Garevski
VP of Engineering, Comtrade Software

Read Next Steps for ITOA - Part 4, covering automation and dynamic IT environment.

Share this

The Latest

July 24, 2017

Optimizing online web performance is critical to keep and convert customers and achieve success for the holidays and the entire retail year. Recent research from Akamai indicates that website slowdowns as small as 100 milliseconds can significantly impact revenues ...

July 21, 2017

Public sector organizations undergoing digital transformation are losing confidence in IT Operations' ability to manage the influx of new technologies and evolving expectations, according to the 2017 Splunk Public Sector IT Operations Survey ...

July 20, 2017

It's no surprise that web application quality is incredibly important for businesses; 99 percent of those surveyed by Sencha are in agreement. But despite technological advances in testing, including automation, problems with web application quality remain an issue for most businesses ...

July 19, 2017

Market hype and growing interest in artificial intelligence (AI) are pushing established software vendors to introduce AI into their product strategy, creating considerable confusion in the process, according to Gartner. Analysts predict that by 2020, AI technologies will be virtually pervasive in almost every new software product and service ...

July 18, 2017

Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace. Furthermore, the study reveals that individuals are losing a quarter of their working lives battling to address these problems ...

July 17, 2017
Mobile devices account for more than 60 percent of all digital minutes in all 9 markets profiled in comScore's report: Mobile’s Hierarchy of Needs ...
July 14, 2017

Cloud adoption is still the most vexing factor in increased network complexity, ahead of the internet of things (IoT), software-defined networking (SDN), and network functions virtualization (NFV), according to a new survey conducted by Kentik ...

July 13, 2017

Gigabit speeds and new technologies are driving new capabilities and even more opportunities to innovate and differentiate. Faster compute, new applications and more storage are all working together to enable greater efficiency and greater power. Yet with opportunity comes complexity ...

July 12, 2017

Achieving broad competence in event-driven IT will be a top three priority for the majority of global enterprise CIOs by 2020, according to Gartner, Inc. Defining an event-centric digital business strategy will be key to delivering on the growth agenda that many CEOs see as their highest business priority ...

July 11, 2017

It's not especially surprising that a new IT survey shows that cloud use for business and government poses challenges. In significant numbers across the board, respondents cited cloud complexity, compliance and security, cost control, speed of delivery, and domain expertise as the cloud problems their organizations were working to overcome this year ...