APMdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the next steps for ITOA. These next steps include where the experts believe ITOA is headed, as well as where they think it should be headed. Part 3 covers monitoring and user experience.
Start with Next Steps for ITOA - Part 1
Start with Next Steps for ITOA - Part 2
MONITORING INTEGRATES WITH ITOA
Advanced analytics and machine learning will become table stakes in monitoring tools. Initially this will create a flurry of unsubstantiated rebranding efforts by vendors eager to catch up, but these will eventually either acquire their way into ITOA or exit the market.
Trace3 Research 360 View Trend Report: IT Operations Monitoring & Analytics (ITOMA)
As powerful as APM tools are, they have always been application- or infrastructure-centric and have therefore missed a very important piece of the puzzle: the actual users. I predict that IT departments, with the encouragement of corporate management, will not only begin to recognize the value of understanding user experience and behavior, but will take the lead in leveraging these analytics to improve the quality of service they deliver. They will begin integrating user analytics as a core capability within their toolset to see exactly what happens when users enter information and navigate through screens. These unique insights will help them improve problem resolution, system performance, process optimization, employee efficiency and more.
CEO, Knoa Software
DIGITAL EXPERIENCE MONITORING
In a customer-centric age, empowered users are accustomed to getting extremely high levels of service, a reality that is forcing companies to evolve traditional performance monitoring into what Gartner now calls digital experience monitoring (DEM). DEM treats the user experience as the ultimate metric, and identifies how the myriad of underlying services, systems and components influence it. DEM is far more multi-dimensional than past end user experience monitoring approaches. IT Operations Analytics will evolve concurrently with DEM, handling more complexity (ingesting and analyzing more data from more sources), and increasing diagnostic accuracy and speed.
Director of Industry Innovation, Catchpoint
MONITOR WHAT MATTERS
We will see a significant shift away from "monitor everything", and a return to "monitor what matters." But this time, "what matters" will be determined algorithmically, not by policy, and consequently the performance data will be more adaptive and relevant.
Chief Evangelist, Moogsoft
IT Operations Analytics (ITOA), in relation to performance management has yet to deliver the first promise of analytics: predictability. Although there are a number of interesting solutions around that are that advanced, especially in areas like network management (in combination with vertical/domain problems), the market has yet to witness an easy-to-use, intelligent solution that can see within the crystal ball and predict outages, failures and problems.
VP of Engineering, Comtrade Software
Read Next Steps for ITOA - Part 4, covering automation and dynamic IT environment.
When it comes to their own companies, 50% of IT stakeholders think they are leaders and will disrupt, while 50% feel they are behind and will be disrupted by the competition in 2018, according to a new survey of IT stakeholders from Alfresco Software and Dimensional Research. The report, Digital Disruption: Disrupt or Be Disrupted, is a wake-up call for the C-suite ...
If you are like most IT professionals, which I am sure you are, you are dealing with a lot issues. Typical issues include ...
The importance of artificial intelligence and machine learning for customer insight, product support, operational efficiency, and capacity planning are well-established, however, the benefits of monitoring data in those use cases is still evolving. Three main factors obscuring the benefits of data monitoring are the infinite volume of data, its diversity, and inconsistency ...
Imagine this: after a fantastic night's sleep, you walk into the office ready to attack the day. You sit down at your desk ready to go, and your computer starts acting up. You call the help desk, but all IT can do is create a ticket for you and transfer it to another team to help you as soon as possible ...
As many IT workers develop greater technology skills and apply them to advance their careers, many digital workers in non-IT departments believe their CIO is out of touch with their technology needs. A Gartner, Inc. survey found that less than 50 percent of workers (both IT and non-IT) believe their CIOs are aware of digital technology problems that affect them ...
CIOs of 73% of organizations say the need for speed in digital innovation is putting customer experience at risk, according to an independent global survey of 800 CIOs commissioned by Dynatrace ...
Digital Transformation requires more than just the latest technology, it's a mindset that iterative change is on the way and should be embraced. This also requires us to factor in the people and process parts of the equation and find ways to measure the end-user-experience (EUE). One way to do this is to sponsor an Application Performance Monitoring (APM) initiative that can provide visibility to the business, help communicate the progress, and highlight the impacts to the organization. ...
While DevSecOps, much like DevOps itself, is more about changing IT culture than employing certain types of technology, some tools can be an important support. To find out what the right tools are, DEVOPSdigest asked experts from across the IT industry for their opinions on the top tools to support DevSecOps ...
Availability has cemented itself as one of the most essential elements of any successful data center. However today, what many organizations are beginning to realize — sometimes the hard way — is that traditional methodologies and technologies for high availability (HA) have limits. What's needed instead is a new approach that enables the dynamic transfer of workloads in IT environments based on optimizing the particular job at hand ...
Self-driving cars, integrated toys, smart home appliances, and even critical infrastructure have all become part of the ecosystem of Internet of Things (IoT) devices, which begs the concerning question, "How will network administrators process all the data generated?" ...