
Knoa Software announced a new version of the SAP User Experience Management (SAP UEM) application by Knoa.
SAP UEM by Knoa 7.2 includes support for the SAP HANA database, agentless monitoring for SAP applications, enhanced mobile device monitoring and expanded monitoring capabilities for SAP SuccessFactors solutions and SAP Fiori apps.
This release enables SAP customers migrating to SAP S/4HANA or SAP SuccessFactors HCM Suite to leverage Knoa’s user analytics for a broader range of operating environments, including end-user devices, browser configurations and business applications. With its support for the SAP HANA database, SAP UEM can now be integrated into the customer’s migration strategy to an SAP HANA–based environment, whether on-premise or in the cloud.
“With this release, Knoa reaffirms its commitment to full alignment with SAP’s strategy of digital transformation empowered by SAP S/4HANA,” said Bogdan Nica, VP of Product and Services at Knoa. “We see this as an indispensable tool for everyone migrating to SAP S/4HANA. This version of SAP UEM delivers more flexibility in deployment options and extends the reach of our analytics within the SAP application landscape. We were extremely encouraged by the early success of our beta program, where we saw accelerated deployment and time to value at multiple customer sites.”
He added, “This release will also be an important asset for our partners, from system integrators to delivery partners, who will be able to accelerate their own projects, create business justification for follow-on services and differentiate themselves in the market with a unique set of analytical capabilities.”
The new version of SAP UEM enables customers to leverage the following new features for their SAP S/4HANA migration projects and implementations of SAP SuccessFactors solutions:
- SAP HANA database support – Deploy SAP UEM in an SAP HANA–based environment, alongside other SAP solutions.
- Agentless monitoring – Measure end-user adoption and performance across the SAP software landscape without the need to deploy an agent on users’ desktops. SAP software environments that can be monitored with Knoa’s agentless technology include: SAP GUI interface for HTML, SAP CRM, SAP SuccessFactors solutions and SAP Fiori apps.
- Mobile device monitoring – Extend the range of user analytics collected for desktop environments to mobile devices (for Android and iOS), across multiple browser configurations (Chrome, Safari).
- SAP BusinessObjects Design Studio dashboards – Leverage SAP BusinessObjects Design Studio to access executive level reporting, or extend it through custom development.
In preparation for this launch, this version of SAP UEM has undergone a rigorous certification process with SAP, ensuring compliance with SAP’s standards of security, performance, support and reliability – for both on-premise and cloud versions.
This release is available to all SAP UEM customers as a standard upgrade, through the SAP Service Marketplace extranet.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...