Waste Not, Want Not - Raising VDI Performance at the Endpoint
September 12, 2017

Jeff Kalberg
IGEL Technology

Share this

A recent story in APMdigest revealed the amount of operational waste enterprises are experiencing as IT devotes significantly more time to performance issues related to digital transformation initiatives. The research study detailed in the story finds that IT professionals are losing over 2 hours every business day, or 522 hours per year. Study respondents noted a more complex technology environment was a leading culprit in these performance issues.

Complex technology isn't going away. In fact, more than likely, digital transformation will continue to add technical complexity. One area that enables enterprises to reduce complexity and streamline operations is their virtual desktop infrastructure (VDI). Virtualization is a linchpin of digital transformation and effectively optimizing an enterprise's VDI is essential to moving forward with digital technologies.

Delivering the best possible VDI performance means taking a fresh look at what "desktop" means today. The endpoint, or desktop, now can be a physical thin client, a software-defined thin client, a traditional laptop, a phone or tablet.

To reduce operational waste and achieve better performance across the desktop environment, consider these five actions:

1. Accommodating Self-Serve Access

Employees should be able to access certain applications without having to contact an IT help desk. Enabling "self-serve" application access, as appropriate, allows employees to access their personal desktop workspaces, and needed applications, without using valuable IT time.

However, there is a flip side to this: IT needs to control how far employees can take self-service. If employees are spending too much time onboarding more advanced applications, and less time being work-productive, then those applications may need to be controlled by IT.

2. Paying Attention to the Edge

Using centralized management software, IT can control and manage edge devices' use of applications residing in the data center.

For example, software managing thin clients can retrieve a user profile and populate the endpoint with applications that a user needs to be productive. This centralized approach can result in the economies of a single IT person managing as many as 30,000 endpoints – a great reduction in IT time and resources.

3. Thinking Software, not Hardware

Enterprises are moving away from endpoint hardware investments to software that supports the pace of digital transformation. Improving endpoint performance means being able to quickly onboard new employees, deliver custom configurations to a remote workforce using a variety of devices, and to quickly populate new applications for ready use. Endpoint software such as thin client firmware is a means of delivering profiles and applications via a single pane of glass, regardless of device.

4. Understanding User Expectations

Your average worker today wants to use many devices, with the expectation the device will deliver what they need to do their job. The "desktop" of today can range from software-driven thin clients to USB devices. Endpoint management must be able to manage all these devices, control application access and mitigate security risk. It is challenging since, for example, there are many versions of Android and iOS in use, with the threat that users are loading up applications that can pose risk to the network.

USB devices pose one solution, freeing the user from physical boundaries, yet delivering the desired level of endpoint security. A new employee, for example, can plug the device into their personal laptop, and securely receive the configuration and applications they need, without IT ever having to touch the device.

Enterprises are searching for these types of solutions that deliver an optimal user experience without adding to operational complexity.

5. Looking at the Bigger Picture

Getting ahead of digital transformation technology needs, and advancements, is critical to winning the digital game. The alternative is never really catching up with technology and being overwhelmed by the complex IT environments that are becoming standard today.

In the study of operational waste, IT professionals said, if they could reclaim those two hours a day, they would spend more time researching and deploying new systems/technologies.

Staying up to speed on virtualization technology is essential to digital transformation succeeding. Companiesmare innovating technology that plays right into the enablement of high VDI performance. Remote display technology that accommodates workers using graphics intensive applications is an example of delivering innovation that users expect. Freeing up IT time to continue to integrate these enhancements in the user experience has to be part of a thorough digital transformation.

Conclusion: Move Digital Transformation Forward with Optimized VDI

Enterprises are grappling with the challenges of digital transformation, from figuring out cloud deployment, data storage, and BYOD security threats to how to deliver an endpoint experience that optimizes performance.

These five actions will help IT deliver VDI performance that supports digital transformation initiatives. Improvements such as enabling workers to be more self-sufficient, and streamlining endpoint management will reduce operational waste, reduce both operational and capital expenditures, and maps to the market trend toward centralized endpoint management software that can accommodate a variety of devices.

Freeing up IT time will allow IT to better plan for more integration of digital technologies which in turn, increases the enterprise's competitive strength. After all, this is the purpose of digital transformation!

Jeff Kalberg is Chief Technology Evangelist at IGEL Technology
Share this

The Latest

September 19, 2017

IT professionals tend to go above and beyond the scope of their core responsibilities as the changing business landscape demands more of their attention, both inside and outside of the office, according to the Little-Known Facts survey conducted by SolarWinds in honor of IT Professionals Day ...

September 18, 2017

Digital video consumption is viral and, according to a new study released by IBM and International Broadcasting Convention (IBC), more than half of the 21,000 consumers surveyed are using mobiles every day to watch streaming videos, and that number is expected to grow 45 percent in the next three years ...

September 15, 2017

No technology that touches more than one IT stakeholder, no matter how good and how transformative, can deliver its potential without attention to leadership, process considerations and dialog. In this blog, I'd like to share effective strategies for AIA adoption ...

September 14, 2017

Enterprise IT environments are becoming more heterogeneous and complex, with fragmentation permeating cloud infrastructure, tooling and culture, according to a survey recently conducted by IOD Cloud Technologies Research in partnership with Cloudify ...

September 12, 2017

One area that enables enterprises to reduce complexity and streamline operations is their virtual desktop infrastructure (VDI). Virtualization is a linchpin of digital transformation and effectively optimizing an enterprise's VDI is essential to moving forward with digital technologies. Delivering the best possible VDI performance means taking a fresh look at what "desktop" means today. The endpoint, or desktop, now can be a physical thin client, a software-defined thin client, a traditional laptop, a phone or tablet. To reduce operational waste and achieve better performance across the desktop environment, consider these five actions ...

September 11, 2017

In incident management, we often overlook the simple things in favor of trying to do too much, too soon. Why not make sure we've done the fundamentals properly? ...

September 08, 2017
For our Advanced IT Analytics (AIA) Buyer's Guide, we interviewed more than 20 deployments to help us better assess vendor strengths and limitations. So given the abundance of riches to work with, I've decided to illustrate several of the more prominent AIA benefit categories with actual real-world comments ...
September 07, 2017

The Input/Output Operations per Second (I/O) capabilities of modern computer systems are truly a modern wonder. Yet no matter how powerful the processors, no matter how many cores, how perfectly formed the bus architecture, or how many flash modules are added, somehow it never seems to be enough ...

September 06, 2017

By taking advantage of performance monitoring, IT and business decision makers can gain better visibility into their cloud and application performance. Dedicated performance monitoring has become essential for providing visibility into all areas of application performance and keeping the business running optimally ...

September 01, 2017

There may be no more critical emerging technology for IT organizations in the digital age than advanced IT analytics (AIA) — most commonly called “operational analytics.” It is with this in mind that EMA is launching what we believe is the first ever buyer's guide for AIA adoption ...