Catchpoint Unveils New Real User Monitoring Solution
December 10, 2013
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Catchpoint Systems announced the general availability of its new Real User Measurement (RUM) solution, Glimpse.

Designed to give companies a better understanding of the quality of their actual website user experiences to drive business success, Glimpse provides a comprehensive view of end user experience, website performance and engagement.

“Sixty-four percent of organizations that participated in TRAC's research reported that the impact of business users on IT purchases has increased over the last 12 months. These organizations are increasingly looking to leverage information about their IT services for business purposes. Catchpoint's Glimpse solution is well positioned to support the needs of user organizations, as it allows them to correlate the impact of application performance on their key business goals,” said Bojan Simic, Principal Analyst, TRAC Research.

Catchpoint’s performance monitoring solutions help companies improve the speed, reliability and availability of their web and mobile services to ensure customer satisfaction and protect sales revenue.

Glimpse bridges the gap between marketing, business and IT by delivering a platform to better understand the relationship between web service speed, sales revenue and user engagement.
It empowers IT professionals to arm business and marketing decision makers with a better understanding of the real user experience, including how different user components and environments affect page speed.

In addition, it allows them to easily correlate performance against revenue and engagement metrics, as well as key backend infrastructure metrics (server name, processing time) against user interactions.

Streamlining web performance monitoring, Glimpse makes reporting and analysis more efficient, offers end-to-end visibility by packaging synthetic and RUM testing in one tool.

Specifically, Glimpse allows IT users to:

- Understand how users experience a service

- Get information about how different user components and environments impact page speed

- Correlate performance against revenue and engagement metrics

- Link key backend infrastructure metrics (e.g., server name, processing time) with user interactions

- Augment synthetic monitoring to collate clean lab performance data with actual user data in one tool

“If companies want to engage and convert today’s web-savvy consumers, they need to ensure their website is up to par,” noted Mehdi Daoudi, CEO and founder of Catchpoint. “Losing customers thanks to an unavailable, slow or glitch-ridden website is no longer an option if companies want to stay competitive. Our solutions help companies look beyond mere performance averages to better understand the distribution of key metrics based on their consumers actual website experiences.”

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