Missing Opportunities for Early Issue Identification
January 21, 2015

Pete Goldin
APMdigest

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Enterprises are not prioritizing holistic monitoring technology and are missing the opportunity for early issue identification that could prevent customer-impacting problems and, ultimately, damage to the company’s reputation, according to a study conducted by Forrester Consulting on behalf of Virtual Instruments.

The study titled Shift to Workload-Centric Infrastructure Performance Management yielded five key findings:

■ Resolving critical performance issues takes hours. Further, 25 percent of respondents noted that resolution could exceed a day in many cases.

■ Poor communication and a lack of consensus hamper problem resolution. A lack of ownership of issues and distrust among teams can cause poor communication and extend the time to resolution.

■ Most respondents incorrectly believed their environments are dynamic. The disparity between the number of respondents who classified their environments as dynamic (72 percent) and those able to quickly resolve issues (18 percent) is quite expansive.

■ Virtualization is making problem resolution more difficult. 43 percent of respondents agreed that virtualization is increasing the complexity of both the systems and issues resolution.

■ Real-time data collection, advanced analytics and data correlation across domains are required to resolve problems in dynamic environments. Real-time monitoring helps optimize resources and drive performance, agility and availability to peak levels.

Virtual Instruments commissioned Forrester Consulting to survey 152 IT infrastructure and operations decision-makers. Per Virtual Instruments, the research illustrates the need for unified IT infrastructure performance management (IPM) tools with correlated data across server, storage and network domains. The findings revealed a gap in IPM that stems from various causes, including poor communication and inadequate monitoring tools.

“We commissioned the Forrester Consulting study to gain an understanding of the performance pain points in enterprise IT departments. On any given day, IT professionals may be struggling with hours of downtime as a result of critical performance issues,” said John Gentry, Virtual Instruments’ VP of Marketing and Alliances. “The survey results tell us that strong IPM solutions can alleviate many of the primary issues identified, improving overall system performance and relieving much of the stress that IT infrastructure decision-makers experience today.”

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