Nexthink Launches New Version of Digital Experience Platform
October 05, 2017
Share this

Nexthink launched a new platform to date, which brings endpoint analytics, end-user feedback and endpoint remediation together in one comprehensive solution.

The addition of automation capabilities, Nexthink Act, enables businesses to not only gain visibility and insights into issues affecting endpoint devices, but also to automatically act on and resolve them – immediately or before they occur.

Nexthink’s new automation capabilities close the loop for IT teams looking to offer employees fast, flexible, innovative and secure services while continuously optimizing digital experience in the workplace.

The overall platform now includes:

- Nexthink Analytics: To collect, analyze and visualize all information from endpoints in real time.

- Nexthink Act: To take action on endpoints to improve the user experience and resolve security issues in seconds.

- Nexthink Engage: To engage in conversations with users when they are experiencing a situation, to gather unique contextual interaction and feedback and send targeted notifications in real time.

- Nexthink Integrate: To take advantage of certified pre-built integrations with all the most popular tools in the IT ecosystem.

- Nexthink Enhance: To enhance analytics by comparing discovered data with cloud-based intelligence.

“Our mission is to make digital workplaces much more productive and agile. To meet modern and dynamic enterprise requirements, IT teams must have the ability to not only quickly resolve call-center incidents, but to also proactively prevent them from occurring in the first place,” said Pedro Bados, CEO of Nexthink. “With Nexthink Act, IT teams are seeing the number of incidents decline dramatically while end users benefit from an optimized digital workplace where they can be most productive.”

Nexthink Act Key Features Include:

- Assisted Service: Enabling support agents and operations teams to remediate problems quickly by pin-pointing the problem across the entire endpoint population, assessing the impact and taking actions with one click during a troubleshooting session.

- Self-Help: Delivering proactivity by identifying and bringing issues to the attention of users and enabling them to take action to remediate.

- Self-Healing: Ensuring that the desired state of computing is continuously maintained by fully automating and resolving problems, in real time, without user impact.

- On-Demand Analytics: Offering flexible and highly scalable custom, personalized data collection at the endpoint, instead of from a fixed set of metrics.

Share this

The Latest

October 16, 2017
Hurricane season is in full swing. With the latest incoming cases of mega-storms devastating the Southeastern shoreline, communities are struggling to restore daily normalcy. People have been stepping up and showing remarkable strength and leadership in helping those affected. However, there is another area that we need to remember in these trying times – and that is businesses continuity ...
October 12, 2017

Gartner highlighted the top strategic technology trends that will impact most organizations in 2018. The next trends focus on blending the digital and physical worlds to create an immersive, digitally enhanced environment. The last three refer to exploiting connections between an expanding set of people and businesses, as well as devices, content and services to deliver digital business outcomes ...

October 11, 2017

Gartner highlighted the top strategic technology trends that will impact most organizations in 2018. The first three strategic technology trends explore how artificial intelligence (AI) and machine learning are seeping into virtually everything and represent a major battleground for technology providers over the next five years ...

October 10, 2017
This is the sixth in my series of blogs inspired by EMA's AIA buyer's guide — directed at helping IT invest in Advanced IT Analytics (AIA), what the industry more commonly calls "Operational Analytics." In this blog, I examine scenario-related shopping cart objectives for AIA. At EMA, we evaluated seven unique scenarios relevant to AIA adoptions. Our scenarios included agile/DevOps, Integrated security, change impact awareness, capacity optimization, business impact, business alignment and unifying IT ...
October 06, 2017

In the Riverbed Future of Networking Global Survey, more than half of the respondents acknowledged that achieving operational agility is critical to the success of a modern enterprise, and next-generation networks as well as the technology to support them are key to reaching this goal ...

October 05, 2017

Legacy infrastructures are holding back their cloud and digital strategies, according to the Riverbed Future of Networking Global Survey 2017. Nearly all survey respondents agree that legacy network infrastructure will have difficulty keeping pace with the changing demands of the cloud and hybrid networks ...

October 04, 2017

Digital disruptors are emerging in all industries, and the need for CIOs to embrace digital transformation is urgent, according to Gartner ...

October 02, 2017

Environments indicate "where" the AIA solutions we investigated can be applied. All 13 of the solutions we investigated support cloud for performance, core infrastructure, and application performance and availability. Mainframe had the support of six of our respondents, and IoT and cloud for change and capacity were not yet prime areas of focus for most of the vendors in our AIA buyer's guide ...

September 29, 2017

Cost, overhead, and time to value are often key challenges in adopting AIA solutions. In the past, these factors have often been especially onerous. But we saw strong levels of improvement among many vendors, and surprising areas of innovation among others ...

September 28, 2017
Most senior executives recognize that unified communications and collaboration (UC) are integral applications on the digital transformation path. As a result, many companies are in the process of replacing legacy voice and video infrastructure and disparate messaging and collaboration tools with next-generation UC systems, including cloud-based unified communication as a service (UCaaS). With UC, companies can accelerate time-to-revenue, improve productivity and reduce capex and opex – the three pillars of return on investment (ROI) that drive corporate strategy ...