In 2014 Gartner predicted that "75 percent of IT organizations will be bi-modal in some way by 2017." We are in the midst of this two-speed IT approach that organizations are adopting at an increasing rate to stay relevant for their customers. Where Speed 1 is the traditional IT that is being managed by the IT Operations persona, and Speed 2 is the agile IT where within the organization especially the Developer persona and the Line of Business Persona are involved to get the most out of the digital innovations that flood our daily lives.
One thing that these personas have in common is that they have a need for monitoring. In this blog I will focus on the needs of the various personas.
Obviously a developer wants to build nice applications or cloud services. They want to build apps quickly like startups do, without being bogged down by testing and support, and wants to spend time on improving things rather than fixing things.
The requirements of a developer are that they want to be sure that their application is running and performing well for their end-users and if it’s not functioning properly than they need monitoring to help them to find the problem. And very important; the monitoring tool should not be intrusive and be very simple to use. Tools should fit the startup mentality workflow!
The Line of Business
You can say that the Line of Business (LoB) represent the organization`s customers. So they commonly want to improve the customer satisfaction and be able to see which services are successful and which ones are not. Requirements of the LoB are often that they want visibility into the customer experience of applications and services.
The IT Operations persona is another large user of monitoring solutions. Their point of view differs very much of that of the LoB and the Developer. Where the Developer and LoB have a startup mentality, the IT Operations persona most of the time has a mentality far from that. IT Operations has to deal with the scaling of applications that are being managed and they have to meet security and compliance standards as well. Important to them is that they can deliver applications in a controlled and efficient way. A status quo situation would be ideal for them because this improves the quality of the IT services and minimizes the risk of outages. However new services must be introduced by the organization to stay competitive, but this can destabilize the infrastructure and is therefore risky. So IT Operations is always in a balancing act; create stability – and managing newly introduced applications and services in the environment.
The requirements of IT Operations are at a minimum to manage services across the entire hybrid cloud environment and rapidly determine the cause of any issues. So therefore they need end-to-end visibility and control – aka One Dashboard where everything comes together from the on-premise environment and all the different cloud environments.
As an example; IT Operations could use an on-premise Application Performance Management (APM) solution that enables them to obtain the required visibility and control of the hybrid cloud environment. All the monitoring metrics that originate from the different environments (public and private cloud) can be shown in One Dashboard where IT Operations has an instant view on what is happening. Furthermore, IT Operations has always the need to work as effective and efficiently as possible and therefore they need to spot emerging problems fast which is possible with the APM solution build-in innovative analytics that can prevent possible costly outages.
Bringing it together
Below figure gives an overview of how an ideal APM solution could be used in the organization, where the three different personas all can use the same solution. Through the whole organization you should work with one solution, with the same look and feel, and that can fulfill the requirements of the different personas of the organization. The personas can see in their personal monitoring dashboard the items that are important for them and take the required actions when needed. Furthermore this solution can be used in different delivery models, such as on-premise, SaaS and PaaS, so plenty of choices to choose from, or to use jointly.
In the end
In the end there is only one point of view in the organization that really matters. How does the CIO feel about monitoring in the hybrid cloud environment with an organization that is running on two speeds?
The CIO point of view is a "very simple one". Most of the time the CIO has targets on Minimizing Risk, Reducing Costs and Improving Service Levels for the organization’s customers. Therefore an enterprise all-encompassing Application Performance Monitoring solution that can be delivered in multiple delivery models is an ideal fit. So this type of a hybrid APM solution is perfect match for the Two-speed IT approach that organizations are experiencing.
Marcel M. Karman is a Cloud Architect at IBM.
Gartner highlighted the top strategic technology trends that will impact most organizations in 2018. The next trends focus on blending the digital and physical worlds to create an immersive, digitally enhanced environment. The last three refer to exploiting connections between an expanding set of people and businesses, as well as devices, content and services to deliver digital business outcomes ...
Gartner highlighted the top strategic technology trends that will impact most organizations in 2018. The first three strategic technology trends explore how artificial intelligence (AI) and machine learning are seeping into virtually everything and represent a major battleground for technology providers over the next five years ...
In the Riverbed Future of Networking Global Survey, more than half of the respondents acknowledged that achieving operational agility is critical to the success of a modern enterprise, and next-generation networks as well as the technology to support them are key to reaching this goal ...
Legacy infrastructures are holding back their cloud and digital strategies, according to the Riverbed Future of Networking Global Survey 2017. Nearly all survey respondents agree that legacy network infrastructure will have difficulty keeping pace with the changing demands of the cloud and hybrid networks ...
Digital disruptors are emerging in all industries, and the need for CIOs to embrace digital transformation is urgent, according to Gartner ...
Environments indicate "where" the AIA solutions we investigated can be applied. All 13 of the solutions we investigated support cloud for performance, core infrastructure, and application performance and availability. Mainframe had the support of six of our respondents, and IoT and cloud for change and capacity were not yet prime areas of focus for most of the vendors in our AIA buyer's guide ...
Cost, overhead, and time to value are often key challenges in adopting AIA solutions. In the past, these factors have often been especially onerous. But we saw strong levels of improvement among many vendors, and surprising areas of innovation among others ...