SolarWinds joined the ServiceNow Service Graph Connector Program, a new designation within the Technology Partner Program, by integrating its Orion Platform with Service Graph, helping customers to quickly, easily, and reliably load data from SolarWinds into ServiceNow – to realize better IT management outcomes.
Service Graph Connectors harness the expertise of ServiceNow technology partners and ServiceNow engineering to provide a quick and reliable means of bringing third-party data into the ServiceNow Service Graph and Configuration Management Database (CMDB). The Service Graph Connector for SolarWinds Orion enables customers to:
- Automatically populate the Service Graph and CMDB with inventory discovered by SolarWinds Orion Platform products, including network devices, server systems and public cloud instances. This augments the information populated in CMDB by ServiceNow.
- Schedule synchronization and reconciliation of asset data with Service Graph and CMDB including system hardware components, network interfaces, operating system details, installed software, cloud instance information, and more.
- Build associations and stack relationships based on the discovered environment for faster root cause and impact analysis of outages.
ServiceNow Service Graph, the next-generation system of record for digital products and services addresses the entire technology stack from infrastructure to the application layer. It includes ServiceNow’s CMDB, the repository for all infrastructure, relationships, and configuration management information. With Service Graph, IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services. In addition, it underpins all ServiceNow products, allowing customers to tie together technology components, people, and processes into a service-oriented view. This connected approach enables customers to leverage their existing CMDB investments to rationalize portfolios, automate development, streamline cloud and security operations, manage risk, and understand ROI, driving high-value business outcomes.
As ServiceNow integrations with the SolarWinds Orion Platform continue to grow, IT professionals will have the ability to:
- Quickly send alerts from SolarWinds Network Performance Monitor (NPM) and Server & Application Monitor (SAM) to ServiceNow incidents.
- Provide rich workflows on monitoring related events from Orion Events to the ServiceNow Event Module.
- Populate the ServiceNow Service Graph and CMDB with inventory discovered by SolarWinds Orion products.
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