Event Management: Reactive, Proactive or Predictive?
August 01, 2012

Larry Dragich
Auto Club Group

Share this

Can event management help foster a curiosity for innovative possibilities to make application performance better? Blue-sky thinkers may not want to deal with the myriad of details on how to manage the events being generated operationally, but could learn something from this exercise.

Consider the major system failures in your organization over the last 12 to 18 months. What if you had a system or process in place to capture those failures and mitigate them from a proactive standpoint preventing them from reoccurring? How much better off would you be if you could avoid the proverbial “Groundhog Day” with system outages? The argument that system monitoring is just a nice to have, and not really a core requirement for operational readiness, dissipates quickly when a critical application goes down with no warning.

Starting with the Event management and Incident management processes may seem like a reactive approach when implementing an Application Performance Management (APM) solution, but is it really? If “Rome is burning”, wouldn’t the most prudent action be to extinguish the fire, then come up with a proactive approach for prevention? Managing the operational noise can calm the environment allowing you to focus on APM strategy more effectively.

Asking the right questions during a post-mortem review will help generate dialog, outlining options for alerting and prevention. This will direct your thinking towards a new horizon of continual improvement that will help galvanize proactive monitoring as an operational requirement.

Here are three questions that build on each other as you work to mature your solution:

1. Did we alert on it when it went down, or did the user community call us?

2. Can we get a proactive alert on it before it goes down, (e.g. dual power supply failure in server)?

3. Can we trend on the event creating a predictive alert before it is escalated, (e.g. disk space utilization to trigger a minor@90%, major@95%, critical@98%)?

The preceding questions are directly related to the following categories respectively: Reactive, Proactive, and Predictive.

Reactive – Alerts that Occur at Failure

Multiple events can occur before a system failure; eventually an alert will come in notifying you that an application is down. This will come from either the users calling the Service Desk to report an issue or it will be system generated corresponding with an application failure.

Proactive – Alerts that Occur Before Failure

These alerts will most likely come from proactive monitoring to tell you there are component failures that need attention but have not yet affected overall application availability, (e.g. dual power supply failure in server).

Predictive – Alerts that Trend on a Possible Failure

These alerts are usually set up in parallel with trending reports that will help predict subtle changes in the environment, (e.g. trending on memory usage or disk utilization before running out of resources).


Conclusion

Once you build awareness in the organization that you have a bird’s eye view of the technical landscape and have the ability to monitor the ecosystem of each application (as an ecologist), people become more meticulous when introducing new elements into the environment. They know that you are watching, taking samples, and trending on the overall health and stability leaving you free to focus on the strategic side of APM without distraction.

ABOUT Larry Dragich

Larry Dragich, a regular blogger and contributor on APMdigest, has 23 years of IT experience, and has been in an IT leadership role at the Auto Club Group (ACG) for the past ten years. He serves as Director of Enterprise Application Services (EAS) at the Auto Club Group with overall accountability to optimize the capability of the IT infrastructure to deliver high availability and optimal performance. Dragich is actively involved with industry leaders sharing knowledge of APM technologies from best practices, technical workflows, to resource allocation and approaches for implementation of APM Strategies.

You can contact Larry on LinkedIn

Related Links:

For a high-level view of a much broader technology space refer to the slide show on BrightTALK.com which describes the “The Anatomy of APM - webcast” in more context.

For more information on the critical success factors in APM adoption and how this centers around the End-User-Experience (EUE), read The Anatomy of APM and the corresponding blog APM’s DNA – Event to Incident Flow.

Prioritizing Gartner's APM Model

APM and MoM – Symbiotic Solution Sets

Share this

The Latest

March 24, 2017

A growing IT delivery gap is slowing down the majority of the businesses surveyed and directly putting revenue at risk, according to MuleSoft's 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs ...

March 23, 2017

Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. Without the right foresight, DevOps and IT teams may lose a lot of visibility into these containers resulting in operational blind spots and even more haystacks to find the presumptive performance issue needle ...

March 22, 2017

Much emphasis is placed on servers and storage when discussing Application Performance, mainly because the application lives on a server and uses storage. However, the network has considerable importance, certainly in the case of WANs where there are ways of speeding up the transmission of data of a network ...

March 21, 2017

The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes ...

March 17, 2017

Let’s say your company has examined all the potential pros and cons, and moved your critical business applications to the cloud. The advertised benefits of the cloud seem like they’ll work out great. And in many ways, life is easier for you now. But as often happens when things seem too good to be true, reality has a way of kicking in to reveal just exactly how many things can go wrong with your cloud setup – things that can directly impact your business ...

March 16, 2017

IT leadership is more driven to be innovative than ever, but also more in need of justifying costs and showing value than ever. Combining the two is no mean feat, especially when individual technologies are put forward as the single tantalizing answer ...

March 15, 2017

The move to Citrix 7.X is in full swing. This has improved the centralizing of Management and reduction of costs, but End User Experience is becoming top of the business objectives list. However, delivering that is not something to be considered after the upgrade ...

March 14, 2017

As organizations understand the findings of the Cyber Monday Web Performance Index and look to improve their site performance for the next Cyber Monday shopping day, I wanted to offer a few recommendations to help any organization improve in 2017 ...

March 13, 2017

Online retailers stand to make a lot of money on Cyber Monday as long as their infrastructure can keep up with customers. If your company's site goes offline or substantially slows down, you're going to lose sales. And even top ecommerce sites experience performance or stability issues at peak loads, like Cyber Monday, according to Apica's Cyber Monday Web Performance Index ...

March 10, 2017

Applications and infrastructure are being deployed and commissioned at a faster rate than ever before, the number of tools it takes to effectively manage these services is multiplying, and the expectations placed on IT to ensure customer satisfaction is increasing, according to The State of Monitoring 2017 report from BigPanda ...