BigPanda Automatic Incident Triage automates and shortens the triage phase of your incident management lifecycle.
IT Ops execs and service owners in most enterprises want to be able to quickly and easily report on application and service uptime and performance, IT Ops and Network Operations Center (NOC) team performance, and incidents by source, severity and other parameters. But in order to accomplish this, most IT Ops teams waste precious hours every week, wrangling with spreadsheets and general-purpose reporting tools that are hard to use and keep up to date. IT Ops teams also struggle with not having the right data, relying on the wrong data, and focusing on the wrong metrics.
Trusted by some of the most demanding organizations in the world, including Intel, United Airlines and Turner Broadcasting, BigPanda AIOps is the fastest, most effective and least-disruptive way to adopt AIOps. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management and unifies fragmented IT operations. Overwhelmed and understaffed IT Ops and NOC teams use BigPanda to detect, investigate and resolve IT incidents faster and more easily than ever before.
Splunk IT Essentials Work is a free app that helps you get started monitoring and analyzing your IT infrastructure. The app provides data integrations and investigation tools for operating systems, virtual infrastructures, and containers.
Protect service performance with AIOps - Splunk IT Service Intelligence delivers end-to-end service visibility and streamlined incident resolution.
Troubleshoot your application and infrastructure behavior using high-context logs in Splunk Observability Cloud. With Splunk Log Observer, you can perform codeless queries on logs to detect the source of problems in your systems. You can also extract fields from logs in Log Observer to set up log processing rules and transform your data as it arrives.
BigPanda’s Root Cause Analysis (RCA) capability uses Open Box Machine Learning to help organizations identify changes in infrastructure and applications that cause the majority of today’s incidents and outages. Additionally, BigPanda identifies low-level infrastructure issues that cause problems. By harnessing the power of AIOps, BigPanda is able to pinpoint the root cause of incidents and outages in real-time. The result is tangible in both revenue and SLAs, by helping IT Ops rapidly resolve incidents and outages.
BigPanda’s Incident 360 Console is the “single pane of glass” for IT operations teams. The console allows them to easily see and investigate incidents, analyze their impact, determine their root cause and take action on them, as well as collaborate with other team members to simplify their resolution – all from one screen.
Deliver better digital experiences - Splunk Synthetic Monitoring helps you proactively find and fix performance issues across user flows, business transactions and APIs.
Full visibility into end-user experience - Splunk RUM helps you find and fix customer-facing issues across web and mobile.
Featured Case Studies
TiVo’s stated objective is to proactively detect and resolve issues before its customers are impacted. But the non-stop pace of digital innovation required to support its ‘Ultimate Entertainment Experience’ mission meant that TiVo’s IT Ops team had to first solve the challenges that come with ever-increasing IT complexity.
"Splunk is a great investment for us, as it remarkably improves our operational efficiency and achieves better team collaboration. Thanks to this great tool, our operations team troubleshoots issues much faster than ever before."
"Bringing in Splunk is like hiring another right-hand man who is able to turn data into new possibilities for us while keeping operating costs to a minimum. We have definitely made the right choice."
"It’s about spotting where we have a flawed process, then using the Splunk platform to provide us with a list of affected customers so we can fix the problems using robotic process automation (RPA). Splunk helps us tactically fix processes because it gives us access to the data."
"The Splunk Observability Suite helps us see clearly into our complex environment, allowing us to act based on data so we can deliver on our mission to help customers build better products, faster."
"I don’t think we would have been able to release our features without Splunk APM because we wouldn’t have had the ability to see if the product was working and troubleshoot any unforeseen issues."
With Splunk, Honda of Alabama uses machine learning to increase efficiency, bolster safety and proactively identify and solve problems before they turn into machine failure or interruptions in the production line.