IT Culture

November 18, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 3 covers automation ...

November 17, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 2 covers communication and collaboration ...

November 16, 2020

The "New Normal" in IT — the fact that most IT Operations personnel work from home (WFH) today — is here to stay. What started out as a reaction to the COVID-19 pandemic is now a way of life. Many experts agree that IT teams will not be going back to the office any time soon, even if the public health concerns are abated. How should ITOPs adapt to the new normal? That is the question APMdigest posed to the IT industry. ITOps experts — from analysts and consultants to the top vendors — offer their best recommendations for how ITOps can react to this new environment ...

October 13, 2020

Nearly 6 in 10 responding organizations have accelerated their digital transformations due to the COVID-19 pandemic, according to The IBM Institute for Business Value study COVID-19 and the Future of Business ...

September 03, 2020
Businesses — in order to remain competitive, agile, innovative, secure, and profitable — are embracing digital transformation. However, achieving success has often been a pipedream for many given the need to usher in cultural change and upgrade of the legacy systems. So, even when business leaders are in agreement with the need for embracing enterprise digital transformation, why is it that only a few have implemented it? What are the biggest barriers to a successful digital transformation initiative? Let us find out ...
August 20, 2020

CIOs have increased their organizational credibility during the COVID-19 pandemic, but there are more complex challenges that CIOs must tackle during the recovery to sustain their elevated value, according to Gartner ...

August 17, 2020

In Episode 3, cloud computing pioneer Mike Kavis, Managing Director at Deloitte Consulting, joins the AI+ITOPS Podcast to discuss the people and teams behind ITOps, DevOps, AIOps and CloudOps ...

July 28, 2020

According to The State of ITSM in the COVID-19 Pandemic, a survey by ManageEngine, 72% of IT professionals affirm ITSM's continued effectiveness even in remote work scenarios. However, only one in two organizations have a bring your own device (BYOD) policy to support continued productivity in new remote work environments ...

July 22, 2020

How does one acquire skills at the level appropriate to ones' self? Not by reading tomes at various levels; I have tried that and often understand every paragraph I read but still fail to grasp the subject. Sound familiar? It dawned on me that it was better to read a few small articles on the subject, maybe more than once, and eventually you should hit that "Eureka" moment when the topic slips into place. What follows is what I learned about learning; over many decades in IT ...

July 13, 2020

Newly distributed operations teams are struggling to cope with the sudden change to the WFH (work from home) concept. IT operations teams were traditionally set up to work from centralized locations, unlike software and engineering teams. Some organizations have overcome that by implementing AIOps solutions; others are using a brute force method of employing more IT operations analysts to keep the distributed NOCs going ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 08, 2020

The coronavirus has challenged IT organizations around the world in ways unimaginable. But new research conducted by Censuswide on behalf of Citrix Systems, shows they are rising to the occasion, accelerating their digital transformation efforts to accommodate more flexible ways of working they say employees will demand even after the pandemic subsides ...

May 06, 2020

The new normal includes not only periodic recurrences of Covid-19 outbreaks but also the periodic emergence of new global pandemics. This means putting in place at least three layers of digital business continuity practice ...

May 05, 2020

The global pandemic has radically changed how enterprise IT services are consumed, both in the short and long term. Here's how AIOps can help IT Ops teams ...

April 28, 2020

For technology professionals who are now adapting to remote environments, I've compiled some techniques I've learned and cultivated over the years on how to manage a distributed, homebound workforce and work effectively ...

April 20, 2020

In the current environment, many employees are working remotely for the first time and are now doing it full-time. In tandem, managers are having to direct remote employees and teams, and many of them have never managed remote workers. To help organizations manage remote talent during the COVID-19 pandemic, Gartner recommends four steps ...

April 01, 2020

The role of the CIO is evolving with more of a focus on revenue and strategy, according to the 2019 Global CIO Survey from Logicalis ...

March 12, 2020

With the spread of the coronavirus (COVID-19), CIOs should focus on three short-term actions to increase their organizations' resilience against disruptions and prepare for rebound and growth, according to Gartner ...

March 09, 2020

The prospect of a pandemic, as unsettling as it is, can serve as a forcing issue that ensures your IT operation be ready to deal with almost anything, from a natural disaster to severe weather or a local outbreak of flu or norovirus. Your first priority must be to protect your people ...

February 11, 2020

When it comes to growing a successful company, research shows it isn't about getting the most out of employees, but delivering an experience that empowers them to be and do their best. And according to Priming a New Era of Digital Wellness, a new study conducted by Quartz Insights in partnership with Citrix Systems, technology is the secret to doing so ...

November 25, 2019

Through the adoption of agile technologies, financial firms can begin to use software to both operate more effectively and be faster to market with improvements for customer experiences. Making sure there is the necessary software in place to give customers frictionless everyday activities, like remote deposits, business overdraft services and wealth management, is key for a positive customer experience ...

September 17, 2019

The skills gap is a very real issue impacting today's IT professionals. In preparation for IT Pro Day 2019, celebrated on September 17, 2019, SolarWinds explored this skills gap by surveying technology professionals around the world to understand their needs and how organizations are addressing these needs ...

June 25, 2019

Employees at British businesses rate computer downtime as the most significant irritant at their current workplace (41 percent) when asked to pick their top three ...

June 20, 2019

Almost two-thirds (63%) of organizations now allow technology to be managed outside the IT department, a shift that brings both significant business advantages and increased privacy and security risks, according to the 2019 Harvey Nash/KPMG CIO Survey ...

June 12, 2019

If digital transformation is to succeed at the pace enterprises demand, IT teams, the CIOs who lead them, and the boardroom must forge a far greater alignment than presently exists. That is the over-arching sentiment expressed by IT professionals in a recent survey on the state of IT infrastructure and roadblocks to digital success ...

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