Poor DEX directly costs global businesses an average of 470,000 hours per year, equivalent to around 226 full-time employees, according to a new report from Nexthink, Cracking the DEX Equation: The Annual Workplace Productivity Report. This indicates that digital friction is a vital and underreported element of the global productivity crisis ...

In the age of AI, digital friction threatens to undermine AI's potential, exacerbate tech problems and have a corrosive effect on employee productivity. Office workers already endure 3.6 tech interruptions and 2.7 security update disruptions per month. This equates to nearly $4 million in lost productivity annually for a company with 2,000 employees ...

The line between work and life is blurring faster than ever. A recent Microsoft study revealed that 40% of employees check emails before 6 a.m., and evening meetings have risen by 16% since the shift to remote work began. The result? A new phenomenon many are calling the "infinite workday." While the psychological toll of this always-on culture has rightfully received attention, there's another, often-overlooked dimension: its impact on IT performance, digital access, and user experience ...

Almost half (48%) of employees admit they resent their jobs but stay anyway, according to research from Ivanti ... This has obvious consequences across the business, but we're overlooking the massive impact of resenteeism and presenteeism on IT. For IT professionals tasked with managing the backbone of modern business operations, these numbers spell big trouble ...

Today's IT environments are more complex than ever, with organizations managing an increasing number of applications, platforms, and systems. To maintain peak performance and ensure seamless digital experiences, businesses are turning to Artificial Intelligence for IT Operations (AIOps) ...

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In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 5 covers user experience, Digital Experience Management (DEM) and the hybrid workforce ...

A majority of IT workers surveyed (79%) believe the current service desk model will be unrecognizable within three years, with nearly as many (77%) saying new technologies will render it "redundant" by 2027, according to The Death (and Rebirth) of the Service Desk from Nexthink ...

When employees encounter tech friction or feel frustrated with the tools they are asked to use, they will find a workaround. In fact, one in two office workers admit to using personal devices to log into work networks, with 32% of them revealing their employers are unaware of this practice, according to Securing the Digital Employee Experience ...

The business case for digital employee experience (DEX) is clear: more than half (55%) of office workers say negative experiences with workplace technology impact their mood/morale and 93% of security professionals say prioritizing DEX has a positive impact on an organization's cybersecurity efforts, according to the 2024 Digital Employee Experience Report: A CIO Call to Action, a new report from Ivanti ...

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Everyday AI and digital employee experience (DEX) are projected to reach mainstream adoption in less than two years according to the Gartner, Inc. Hype Cycle for Digital Workplace Applications, 2024 ...