November 24, 2020

Shoppers are heading into Black Friday with high expectations for digital experiences and are only willing to experience a service interruption of five minutes or less to get the best deal, according to the 2020 Black Friday and Cyber Monday eCommerce Trends Study, from xMatters ...

November 23, 2020
Sidharth Kumar

Digital Experience Monitoring (DEM) has become significant to businesses more than ever. Global events like Covid continue to disrupt best practices within IT to support business. The pandemic has already forced millions of employees to WFH and adopt a hybrid workspace. Network connectivity and cloud application issues in these environments will continue to impact productivity and slow progress. Even so, transparent migration and deployment of on-premise workloads across multi-cloud providers, by their very nature are complex ...

November 20, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 5, the final installment in the series, covers open source and emerging technologies ...

November 19, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 4 covers monitoring and visibility ...

November 18, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 3 covers automation ...

November 17, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 2 covers communication and collaboration ...

November 16, 2020

The "New Normal" in IT — the fact that most IT Operations personnel work from home (WFH) today — is here to stay. What started out as a reaction to the COVID-19 pandemic is now a way of life. Many experts agree that IT teams will not be going back to the office any time soon, even if the public health concerns are abated. How should ITOPs adapt to the new normal? That is the question APMdigest posed to the IT industry. ITOps experts — from analysts and consultants to the top vendors — offer their best recommendations for how ITOps can react to this new environment ...

November 12, 2020
Paul Davenport

The pandemic effectively "shocked" enterprises into pushing the gas on tech initiatives that, on the one hand, support a more flexible, decentralized workforce, but that were by-and-large already on the roadmap, regardless of whether businesses had been planning to support widespread work-from-home or not ...

November 10, 2020
Sidharth Kumar

Maintaining call quality with Microsoft Teams is a process, not a onetime event. Network engineers and Microsoft Teams application owners need to be vigilant in preserving optimal call quality to ensure audio, video, and screen-sharing always remain satisfactory for end-users. In this blog, we cover how the Microsoft Teams Call Quality Dashboard (CQD) combined with the audio/video synthetic transaction monitoring improves this maintenance process ...

November 09, 2020
Leon Adato

For IT teams, catching errors in applications before they become detrimental to a project is critical. Wouldn't it be nice if there was someone standing over your shoulder, letting you know exactly when, where, and what the issue is so you can correct it immediately? Luckily, there are both application performance management (APM) and application stability management (ASM) solutions available that can do this for you, flagging errors in both the deployment and development stages of applications, before they can create larger issues down the line ...

November 05, 2020

During the COVID-19 pandemic, top-tier enterprises were 2.6 times as likely to have grown revenue, 2.5 times as likely to have reached profit goals and 2.1 times as likely to have high employee satisfaction numbers, according to 2020 CIO Survey Report: Adjusting to Remote Work and the New Normal, a new Catchpoint survey ...

November 04, 2020

More than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the COVID-19 pandemic, according to a survey by PagerDuty ...

November 03, 2020
Akshaya Choudhary

As new technologies are incorporated to develop attractive, fast, feature-rich, secure, responsive, and turnkey software solutions, the expectations of customers continue to rise. They want their software applications to be high performing irrespective of the digital devices, browsers, operating systems, or networks. And with the preponderance of so many avenues and systems, the complexity of software systems (and their failure) is bound to increase. To address such challenges, enterprises need to look beyond traditional software quality assurance services and embrace quality engineering ...

November 02, 2020
Nadeem Zahid

Name virtually any technology trend — digital transformation, cloud-first operations, datacenter consolidation, mobility, streaming data, AI/ML, the application explosion, etc. — they all have one thing in common: an insatiable need for higher bandwidth (and often, low latency). The result is a steady push to move 10Gbps and 25Gbps network infrastructure toward the edge, and increasing adoption of 100Gbps in enterprise core, datacenter and service provider networks ...

October 29, 2020
Sidharth Kumar

Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. But how will IT prioritize its activities towards this new paradigm shift? ...

October 28, 2020
Chris Farrell

The "APM" solutions we've come to love over the last 2 decades can't handle Serverless Functions or deliver the same performance and operational details that they deliver for other architectural constructs — including App Servers, Frameworks, Cloud, even Containers. And the reason is that they're methodologies for collecting performance data simply won't operate with the same characteristics as it would in persistent code ...

October 27, 2020
Chris Farrell

I asked myself this important question: Can APM tools Manage Serverless Workloads? And the answer is "No, not really." It is true that every monitoring solution in the world claims support for monitoring serverless platforms (at least one of them). What I mean by my answer is that the "APM" solutions we've come to love over the last 2 decades can't handle Serverless Functions or deliver the same performance and operational details that they deliver for other architectural constructs ...

October 26, 2020

In Episode 11, Andrew Tunall, GM, New Relic Serverless & Emerging Cloud Services, joins the AI+ITOPS Podcast to discuss the challenges and advantages of distributed tracing ...

October 22, 2020

IT teams critically require better visibility into the network driven by a number of factors, including tremendous disruption from the COVID-19 pandemic, relentless technological advances, remote working reaching an all-time high and the expanding security threatscape, according to State of the Network 2020, a study conducted by VIAVI Solutions ...

October 21, 2020
James Brear

Mobile commerce offers several benefits for retailers. But all this potential can only be fully realized if retailers can manage the associated challenges that mobile commerce introduces. Anyone involved in the development, operation or troubleshooting of a mobile shopping app needs to be aware of the three following technical obstacles and plan accordingly ...