Downtime

April 26, 2021

On March 22, Android users around the globe suddenly saw notifications pop up on their devices saying that apps had stopped running. Critical apps such as Gmail, Google Pay, Amazon, Yahoo and certain banking apps couldn't be opened, creating widespread consumer concerns. Later, Google revealed the cause was a bug residing in the Android System WebView ...

April 21, 2021

Few tools provide early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive, and Azure Active Directory. Users reported not being able to login into either of these services and were getting timeout messages ...

April 08, 2021

On Wednesday January 27, 2021, Microsoft Office 365 experienced an outage affected a number of its services with a prolonged outage affecting Exchange Online. Despite Microsoft indicating that it was just Exchange Online affected during this outage, some monitoring tools detected that Azure Active Directory and dependent services like SharePoint and OneDrive were also affected at the time. The outage information indicated a rollout and rollback but we wouldn't expect to see such a widescale outage and slowdown just affecting some of the schema unless everything had to be taken offline ...

March 09, 2021

In today's complex, dynamic IT environments, the proliferation of disparate IT Ops, NOC, DevOps, and SRE teams and tools is a given — and usually considered a necessity. This leads to the inevitable truth that when an incident happens, often the biggest challenge is collaborating between these teams to understand what happened and resolve the issue. Inefficiencies suffered during this critical stage can have huge impacts on how much each incident costs the business ...

March 08, 2021

As work shifts to a new environment setting, executives report that at least half of their distributed workforce consistently experiences poor experiences with SaaS apps they use. The phenomenal growth of Microsoft Teams has resulted in video call rates increasing by over 1000% in recent months. However, outages have found a way to plague Teams causing disruptions during meetings and broadcasts. In this unprecedented era, the continued success of Teams operations relies on monitoring and managing quality metrics in real-time ...

February 25, 2021

Organizations use data to fuel their operations, make smart business decisions, improve customer relationships, and much more. Because so much value can be extracted from data its influence is generally positive, but it can also be detrimental to a business experiencing a serious disruption such as a cyberattack, insider threat, or storage platform-specific hack or bug ...

February 24, 2021

Previously siloed IT teams and technologies are converging as enterprises accelerate their modernization efforts in reaction to COVID-19, according to a study by LogicMonitor ...

February 02, 2021

A poll of over 1,000 IT decision makers in the US we conducted recently revealed that over 40% suffer network brownouts several times a week, while end user complaints about application performance soared by 60% due to performance degradations, excessive slowdowns and network congestion ...

November 04, 2020

More than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the COVID-19 pandemic, according to a survey by PagerDuty ...

September 29, 2020

More than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the COVID-19 pandemic, according to a new study conducted by PagerDuty ...

September 09, 2020

In 2020, our society is undergoing massive upheaval and businesses are being forced to adapt on the fly. During this period of crisis, the companies that make the necessary adjustments the quickest will succeed. We're already seeing it happen in the accelerated push toward digitization, as companies that smoothly digitize their customer experiences move forward and those that don't get left behind ...

September 02, 2020

Most business executives are worried about the competition taking them down. What they don't realize is, their own IT can do an equal amount of damage. Without realizing this fact, most organizations are one high-profile incident away from losing a lot of their customers ...

August 26, 2020

No matter what year it is, businesses cannot afford, financially or operationally, to be hit by a data breach or system loss. This is an ongoing concern, but in the age of COVID-19, that risk multiplies several fold due to remote data access. Any downtime as companies work to recover lost information could have major consequences ...

August 19, 2020

Some years ago, the computer systems' key focus was on performance and many articles, products and efforts were evident in this area. A few years later, the emphasis moved to high availability (HA) of hardware and software and all the other machinations they entail. Today the focus is on (cyber)security. These discrete environments' boundaries have now blurred under the heading of resilience. The main components of resilience are ...

August 11, 2020

Rapid adoption of cloud services, widespread use of SaaS applications, and reliance on the Internet has created business continuity risks for enterprises, according to the 2020 Internet Performance Report: COVID-19 Impact Edition from ThousandEyes ...

July 09, 2020

Enterprises that halted their cloud migration journey during the current global pandemic are two and a half times more likely than those that continued their move to the cloud to have experienced IT outages that negatively impacted their SLAs, according to Virtana's latest survey report The Current State of Hybrid Cloud and IT ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

May 07, 2020

Despite IT professionals' confidence in their ability to support today's much greater dependence on digital services, there is a rise in application performance errors reported by more than half of consumers, according to the Impact of COVID-19 on Digital Transformation survey from xMatters ...

April 30, 2020

IT challenges and poor digital work experiences are costing businesses tens of millions of dollars in lost work time and that the problem is much bigger than IT leaders realize, according to The Experience 2020 Report: Digital Employee Experience Today from Nexthink ...

April 15, 2020

Organizations on average are managing almost 40% more data than they were a year ago, according to the Global Data Protection Index 2020 Snapshot from Dell Technologies. With this surge in data comes inherent challenges ...

March 25, 2020

Time-critical, unplanned work caused by IT disruptions continues to plague enterprises around the world, leading to lost revenue, significant employee morale problems and missed opportunities to innovate, according to the State of Unplanned Work Report 2020, conducted by Dimensional Research for PagerDuty ...

March 19, 2020

The 2019 State of E-Commerce Infrastructure Report, from Webscale, analyzes findings from a comprehensive survey of more than 450 ecommerce professionals regarding how their online stores performed during the 2019 holiday season. Some key insights from the report include ...

February 19, 2020

Modern enterprises rely upon their IT departments to deliver a seamless digital customer experience. Performance and availability are the foundational stepping stones to delivering that customer experience. Along those lines, this month we released a new research study titled the IT Downtime Detection and Mitigation Report that contains recommendations on how to best prevent, detect or mitigate brownouts and outages, given the context of today’s IT transformation trends ...

February 06, 2020

The ever-increasing access and speeds offered by today's modern networks offer many advantages to businesses and consumers, but also make the integrity of their performance and security more paramount than ever before. Organizations are struggling to manage the constant fluctuations in network conditions and security threats. This has prompted many to explore how automation can help to streamline network management and security processes ...

January 16, 2020

Gartner highlighted the trends that infrastructure and operations (I&O) leaders must start preparing for to support digital infrastructure in 2020 ...

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