Remote Work

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

September 08, 2022

Despite the challenges of the last two years, enterprises have made significant progress with digital transformation — 79% of enterprises have made significant, transformative or even revolutionary improvements to the end user experience through digital transformation over the past year, compared to 73% in 2019 and 72% in 2020, according to Digital Transformation — Lessons Learned and Strategic Setbacks, a global survey conducted by Couchbase ...

August 30, 2022

With hybrid work now a permanent part of the employee experience, the role of IT has taken center stage. For many organizations, business continuity relies even more on having the right technology and systems in place to support increasingly distributed teams and customers ...

August 17, 2022

A recent report by Workspot, State of End-User Computing and Remote Work highlights the consequences of the shift to remote and hybrid workstyles and how IT leaders are responding ... The report provides insights into three key areas and highlights the steps IT leaders are taking to mitigate risk and future proof their business ...

August 16, 2022

Forced by the pandemic to provide employees with access to the systems and information they needed to work from home, IT organizations around the world turned to traditional technologies like Virtual Private Networks (VPN). And they worked. But as the world moves to hybrid work, 96% of IT leaders who participated in a recent global survey conducted by Gartner Peer Insights on behalf of Citrix Systems, Inc., say they no longer cut it. And they're rethinking their approach ...

August 08, 2022

Hybrid and remote work environments have been growing significantly in the past few years. As individuals move away from traditional office settings in today's new remote and hybrid environments, many operational issues such as poor visibility into asset status and refreshes, unaccounted assets, and overspending on software are becoming a bigger challenge for IT departments ...

August 03, 2022

The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...

August 02, 2022

Investing in employees will always be smart business. And right now, investing in employees means giving people the resources — and ability — to optimize performance ... For pretty much every company, that means delivering the digital tools necessary to facilitate seamless, secure, user-friendly access and connectivity ...

July 21, 2022

Pre-pandemic, only 16% of IT decision makers would say IT was largely responsible for the workplace. But in the next five years, 45% expect their departments to be largely responsible, according to a new research report, IT in the Evolving Workplace ...

July 18, 2022

To better understand IT needs in the ever-changing workplace, ngena recently conducted a survey of over 375 IT teams. The key themes that surfaced in the findings include: the expediting of remote and hybrid work; the resulting pain points and worries brought forward by IT teams; reflections on how teams could have been better prepared, and how they plan to be ready for such changes in the future ...

June 27, 2022

A new study by OpsRamp on the state of the Managed Service Providers (MSP) market concludes that MSPs face a market of bountiful opportunities but must prepare for this growth by embracing complex technologies like hybrid cloud management, root cause analysis and automation ...

June 16, 2022

Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...

June 02, 2022

Digital employee experience (DEX) is a critical component of how companies are enabling today' s hybrid workforce and a superior employee experience requires four integral components — experience delivery, experience measurement, analysis and remediation, according to Optimizing Digital Employee Experience for Anywhere Work, a study conducted by Forrester Consulting on behalf of VMware ...

June 01, 2022

Offices around the world continue to open for business, and while many companies expect employees will eventually return full time, new research suggests this isn't likely to happen ...

May 31, 2022

Hybrid working has helped improve employee wellbeing, work-life balance, and performance across the world, according to a new global Cisco study, Employees are ready for hybrid work, are you? ...

May 11, 2022

As we all know, the drastic changes in the world have caused the workforce to take a hybrid approach over the last two years. A lot of that time, being fully remote. With the back and forth between home and office, employees need ways to stay productive and access useful information necessary to complete their daily work. The ability to obtain a holistic view of data relevant to the user and get answers to topics, no matter the worker's location, is crucial for a successful and efficient hybrid working environment ...

April 11, 2022

The future of work will be led by democratized IT, whereby employees work in a distributed, asynchronous manner, accessing the requisite tools wherever and whenever they need. Enabled by the democratization of IT, this work will be (1) self-organizing, (2) high velocity, and (3) digitally dexterous. Let's discuss each of these attributes in turn ...

March 30, 2022

The rapid migration to work-from-home (WFH) during the COVID-19 pandemic made it harder, more complex and costly to deliver, support and secure digital workspaces, while at the same time creating new opportunities to turn disruption into transformation, today and in the future, according to a study authored by Freeform Dynamics ...

March 28, 2022

Faced with a growing number of challenges as the pandemic continues to disrupt the normal course of business, while also accelerating digital transformation, managed service providers (MSPs) are under pressure from global enterprise customers to deliver despite outages, cyberattacks, employee attrition, and lack of resources ...

March 23, 2022

After sitting on the cusp of hybrid work for more than a year, many companies are at a long-awaited inflection point: the lived experience of hybrid work. One thing from the research is clear: We are not the same people who went home to work in early 2020. The past two years have left a lasting imprint, fundamentally changing how people define the role of work in their lives. The challenge ahead for every organization is to meet employees' great new expectations head on while balancing business outcomes in an unpredictable economy ...

March 14, 2022

The employee priority revolution continues, with a whopping 71% of respondents saying they would prefer to work from anywhere than get a promotion, according to the Everywhere Workplace study from Ivanti ...

February 28, 2022

While the pandemic forced enterprises to uproot their traditional network infrastructures to better accommodate masses of people working from home or alternate locations, they are coming to grips with a new reality including many issuing decrees that many employees may never return to the office ...

January 31, 2022

While many employers continue to push for a return to the days of old where all employees are in the office all the time, new research reveals this isn't likely to happen. According to recent polls conducted by Citrix Systems, nearly 90 percent of respondents say they plan to work on flexible models in the year ahead, with the majority indicating they'll remain fully remote ...

December 16, 2021

This year is the first time APMdigest is posting a separate list of Remote Work Predictions. Due to the drastic changes in the way we work and do business since the COVID pandemic started, and how significantly these changes have impacted IT operations, APMdigest asked industry experts — from analysts and consultants to users and the top vendors — how they think the work from home (WFH) revolution will evolve into 2022, with a special focus on IT operations and performance. Here are some very interesting and insightful predictions that may change what you think about the future of work and IT ...

November 30, 2021

Thanks to pandemic-related work-from-home (WFH) and digital/mobile customer experience initiatives, employees and users are more distributed than ever. At the same time, organizations everywhere are adopting a cloud-first or cloud-smart architecture, distributing their business applications across private and public cloud infrastructures. Private data centers continue to be consolidated, while more and more branch offices are connecting to data centers and the public cloud simultaneously. Maintaining application performance for distributed users in this increasingly hybrid environment is a significant challenge for IT teams ...

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