HP’s 4 Pillars of Hybrid Service Management
August 10, 2010
Pete Goldin
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This summer HP released BSM 9.0, described by Kalyan Ramanathan, Director of Business Service Management (BSM), HP Software & Solutions as “a comprehensive solution to manage the health and availability of a hybrid services” which include virtualized, cloud and outsourced infrastructure.

Ramanathan says HP has outlined 4 Pillars of Hybrid Service Management - four key capabilities that organizations must have to effectively manage hybrid services - and designed the latest release of BSM to address these needs.

1. Visibility

“First and foremost, you need the ability to understand the current state of that IT service,” Ramanathan explains, “and by that I mean you need a map of the components that make up that IT service and the interdependencies of that IT service. This map needs to span all the way from a transaction to an application to the server, network and storage infrastructures, physical or virtual.”

“More importantly you need a service map that is very up-to-date and reflects the current state of the IT service,” he continues. “Things are always changing and it is very important that you know what you are delivering today and how is it being delivered. So you have to manage the performance and availability of that service very effectively.”

2. Monitoring

“Second, you need the ability to monitor every dimension of that service – everything from an infrastructure point of view,” says Ramanathan, “and to do this in the context of the service model.”

3. Automation

“Many of our customers are asking for the ability to automate the operational tasks within their service health and performance management discipline,” Ramanathan notes. “When there is a problem with the service, you need to be able to automate the entire event from detection to troubleshooting to the problem resolution process.”

4. Collaboration

“Our customers are also asking for solutions that allow them to improve the collaboration between the various operations, teams and personas within the organization,” says Ramanathan. “When you are managing the health and availability of the service, there are multiple people and teams that need to work together in order to isolate problems and fix issues quickly. The ability to improve the collaboration between these two means providing the right data with the right context to the right teams with the right set of actionable tools.”

Ramanathan adds that HP’s new BSM 9.0 offers 3 major differentiators in the market:

- A runtime service model, which is a complete, accurate and automated representation of the IT service.

- Monitoring of every element of the IT service, with proven capabilities across all disciplines.

- Integration that brings all the monitoring technologies together.

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