The BSM Blog

September 16, 2019
Pete Goldin
APMdigest

Top performing organizations (TPOs) in managing IT Operations are experiencing significant operational and business benefits such as 5.9x shorter average Mean Time to Resolution (MTTR) per incident as compared to all other organizations, according to a new market study from Digital Enterprise Journal ...

September 11, 2019
Jevon MacDonald
Manifold

Do you get excited when you discover a new service from one of the top three public clouds or a new public cloud provider? I do. But every time you feel excited about new cloud offerings, you should also feel a twinge of fear. Because in the tech world, each time we introduce something new we also add a new point of failure for our application and potentially a service we are stuck with. This is why thinking about the long-tail cloud for your organization is important ...

August 29, 2019
Shamus McGillicuddy
EMA

Over the last several years, EMA research found that enterprises are actively expanding their use of network automation tools.To understand these automation projects more fully, EMA has completed a new study, titled "Enterprise Network Automation for 2020 and Beyond" ...

August 22, 2019
Valerie O'Connell
EMA

Recent EMA research explored the state of ESM. One of the many conclusions is that ESM is mainstream. Fully 87% have some level of ESM deployment. Not surprisingly, there is a significant divide between mature and relatively new deployments in terms of benefits derived, use of AI and automation, adoption levels, and number of non-IT areas being served from established ITSM implementations ...

August 15, 2019
Dennis Drogseth
EMA

The configuration management database (CMDB), along with its more federated companion, the configuration management system (CMS), has been bathed in a deluge of negative opinions from all fronts — industry experts, vendors, and IT professionals. But from what recent EMA research on analytics, ITSM performance and other areas is indicating, those negative views seem to be missing out on a real undercurrent of truth — that CMDB/CMS alignments, whatever their defects, strongly skew to success in terms of overall IT progressiveness and effectiveness ...

June 06, 2019
Pete Goldin
APMdigest

AIOps Exchange, a not-for-profit private forum defining the future of AIOps, published The AIOps Manifesto discussing the role of AI in supporting digital transformation ...

May 28, 2019
Dennis Drogseth
EMA

EMA analysts teamed up to explore DevOps realities from multiple dimensions. One of the primary goals was to learn what's true beyond the hype in terms of how DevOps initiatives succeed or fail, who's really involved and why, what activities, best practices, toolsets and technologies are most likely to bring success, and what are the impacts of trends such as cloud, microservices, digital and transformation. We learned a great deal and look forward to sharing many of the highlights with you ...

May 07, 2019
Akshaya Choudhary
Cigniti Technologies

Today, the overall customer scenario has digitally transformed and practically there is no limitation to the ways in which the target customers can be reached. These opportunities are throwing multiple challenges for brands and enterprises, and one of the prominent ones is to ensure Omni Channel experience for customers ...

April 08, 2019
Dennis Drogseth
EMA

This Thursday EMA will be presenting a webinar — Automation, AI and Analytics: Reinventing ITSM — covering recent research. There were quite a few surprises. And in fact, many of the surprises indicated a yet-more-positive outlook than we expected ...

March 29, 2019
Akshaya Choudhary
Cigniti Technologies

The need to streamline an organization’s digital value chain and to offer a seamless user experience makes Digital Assurance and Testing inevitable. With the absence of a physical store, the user interface becomes the face for an e-commerce business ...

March 28, 2019
Akshaya Choudhary
Cigniti Technologies

E-commerce has disrupted the way people shop, and digital transformation has revolutionized the consumer behavior in terms of their purchasing pattern and check-points. Hence, knowing the opportunities and challenges in the digital space, a lot of attention is driven towards Digital Assurance and Software Testing ...

March 21, 2019
Jonathan Eropkin
2nd Watch

Achieving audit compliance within your IT ecosystem can be an iterative process, and it doesn't have to be compressed into the five days before the audit is due. Following is a four-step process I use to guide clients through the process of preparing for and successfully completing IT audits ...

March 12, 2019
Komal Lopez
Cigniti Technologies

As a consumer, when you order products online, how do you expect them to get delivered? Some key requirements are: the product must arrive on time, well-packed, and ultimately must give you an easy gateway to return it if it is not as per your expectations. All this has been made possible via a single application. But what if this application doesn't function the way you want or cracks down mid-way, or probably leaks off information about you to some potential hackers? Technical uncertainty and digital chaos are the two double-edged swords dangling over this billion-dollar ecommerce market. Can Quality Assurance and Software Testing save application developers from this endless juggle? ...

March 08, 2019
Dennis Drogseth
EMA

One of my ongoing areas of focus is analytics, AIOps, and the intersection with AI and machine learning more broadly. Within this space, sad to say, semantic confusion surrounding just what these terms mean echoes the confusions surrounding ITSM ...

March 07, 2019
Dennis Drogseth
EMA

I must admit that the more I research IT service management (ITSM) — what it means, what its trends are, and what its future is — the more I feel like an explorer on a strikingly rich continent that so far the industry has either ignored, or misunderstood. The brand-new data that we've just received in EMA is a case in point ...

March 01, 2019
Jane Thomson
GreyCampus

The two very important terms in the IT world are ITSM and ITIL which many organizations use every single day. Usually, the terms ITSM and ITIL are used interchangeably. But, do they mean the same? ...

February 21, 2019
Duke Vukadinovic
FirstSiteGuide

How many times have you lost your will to visit a website because it took forever for it to load? Even worst, how many times have you watched a visitor giving up on your website for the same reason? If a website doesn't load quickly enough, it negatively affects the behavior of the visitors and that directly leads to decreases in revenue and sales conversions. You need to optimize your website's performance. You can do that by analyzing the six most important website performance metrics ...

February 05, 2019
Dennis Drogseth
EMA

In the coming weeks, EMA will be gathering data on what we believe is a unique research topic — approaching DevOps initiatives from the perspectives of all key constituents. We're doing this to try to break through some of the "false walls" created by more niche, market-defined insights, or some of our industry hyperbole. Here are some of the directions we're pursuing ...

November 20, 2018
Pete Goldin
APMdigest

The 2018 holiday shopping season is expected to account for more than one fourth of annual US retail sales, according to Deloitte's 33rd annual Holiday Survey. The study also found that the Internet remains the lead shopping destination (and continues to grow), with 57 percent of sales expected to occur through online channels ...

November 09, 2018
Dennis Drogseth
EMA

In a recent webinar AIOps and IT Analytics at the Crossroads, I was asked several times about the borderline between AIOps and monitoring tools — most particularly application performance monitoring (APM) capabilities. The general direction of the questions was — how are they different? Do you need AIOps if you have APM already? Why should I invest in both? ...

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