The BSM Blog
Today, the overall customer scenario has digitally transformed and practically there is no limitation to the ways in which the target customers can be reached. These opportunities are throwing multiple challenges for brands and enterprises, and one of the prominent ones is to ensure Omni Channel experience for customers ...
This Thursday EMA will be presenting a webinar — Automation, AI and Analytics: Reinventing ITSM — covering recent research. There were quite a few surprises. And in fact, many of the surprises indicated a yet-more-positive outlook than we expected ...
The need to streamline an organization’s digital value chain and to offer a seamless user experience makes Digital Assurance and Testing inevitable. With the absence of a physical store, the user interface becomes the face for an e-commerce business ...
E-commerce has disrupted the way people shop, and digital transformation has revolutionized the consumer behavior in terms of their purchasing pattern and check-points. Hence, knowing the opportunities and challenges in the digital space, a lot of attention is driven towards Digital Assurance and Software Testing ...
Achieving audit compliance within your IT ecosystem can be an iterative process, and it doesn't have to be compressed into the five days before the audit is due. Following is a four-step process I use to guide clients through the process of preparing for and successfully completing IT audits ...
As a consumer, when you order products online, how do you expect them to get delivered? Some key requirements are: the product must arrive on time, well-packed, and ultimately must give you an easy gateway to return it if it is not as per your expectations. All this has been made possible via a single application. But what if this application doesn't function the way you want or cracks down mid-way, or probably leaks off information about you to some potential hackers? Technical uncertainty and digital chaos are the two double-edged swords dangling over this billion-dollar ecommerce market. Can Quality Assurance and Software Testing save application developers from this endless juggle? ...
One of my ongoing areas of focus is analytics, AIOps, and the intersection with AI and machine learning more broadly. Within this space, sad to say, semantic confusion surrounding just what these terms mean echoes the confusions surrounding ITSM ...
I must admit that the more I research IT service management (ITSM) — what it means, what its trends are, and what its future is — the more I feel like an explorer on a strikingly rich continent that so far the industry has either ignored, or misunderstood. The brand-new data that we've just received in EMA is a case in point ...
The two very important terms in the IT world are ITSM and ITIL which many organizations use every single day. Usually, the terms ITSM and ITIL are used interchangeably. But, do they mean the same? ...
How many times have you lost your will to visit a website because it took forever for it to load? Even worst, how many times have you watched a visitor giving up on your website for the same reason? If a website doesn't load quickly enough, it negatively affects the behavior of the visitors and that directly leads to decreases in revenue and sales conversions. You need to optimize your website's performance. You can do that by analyzing the six most important website performance metrics ...
In the coming weeks, EMA will be gathering data on what we believe is a unique research topic — approaching DevOps initiatives from the perspectives of all key constituents. We're doing this to try to break through some of the "false walls" created by more niche, market-defined insights, or some of our industry hyperbole. Here are some of the directions we're pursuing ...
The 2018 holiday shopping season is expected to account for more than one fourth of annual US retail sales, according to Deloitte's 33rd annual Holiday Survey. The study also found that the Internet remains the lead shopping destination (and continues to grow), with 57 percent of sales expected to occur through online channels ...
In a recent webinar AIOps and IT Analytics at the Crossroads, I was asked several times about the borderline between AIOps and monitoring tools — most particularly application performance monitoring (APM) capabilities. The general direction of the questions was — how are they different? Do you need AIOps if you have APM already? Why should I invest in both? ...
Usage data is multifaceted, with many diverse benefits. Harvesting usage-driven insights effectively requires both good foundational technology and a nimbleness of mind to unify insights across IT's many silos of domains and disciplines. Because of this, leveraging usage-driven insights can in itself become a catalyst for helping IT as a whole transform toward improved efficiencies and enhanced levels of business alignment ...
I developed a Glossary, aimed at introducing topics and indicating where simple further reading can be found about the differences between CS and IT in their applicability to computing needs in today's workplace ...
I believe that in the UK and US there is a lack, nay absence, of pragmatic computing education which matches the needs of the current business world of information technology (IT) ...
The goal of EMA's latest research was to look at how advanced IT analytics (AIA) — EMA's term for primarily what today is best known as "AIOps" — is being deployed. Here are the remaining four of my seven personal takeaways ...
OK, the data is in! The goal of EMA's latest research was to look at how advanced IT analytics (AIA) — or EMA's term for primarily what today is best known as "AIOps" — is being deployed. Here are seven of my own personal takeaways ...
By maximizing the knowledge of end-to-end quality of service (QoS) using virtualized network functions (VNFs), the SD-WAN (edge) gateway establishes a suitable connection with minimal latency and maximum performance so that entire organizations can make the most of the Office 365 application suite ...
Market exuberance for Office 365 has inspired business mandates to adopt the cloud-hosted collaboration and productivity suite without regards to the underlying chaos. While multi-location organizations are virtualizing, operating models haven’t necessarily changed. This partial transformation that excludes automation and simplification of the network puts Office 365 deployments (and other software-as-a-service offerings) in danger of failing ...
