Vendor Forum

September 19, 2019
Ron van Haasteren
TOPdesk

You must dive into various aspects or themes of services so that you can gauge authentic user experience. There are usually five main themes that the customer thinks of when experiencing a service ...

September 18, 2019
Ron van Haasteren
TOPdesk

Service desks teams use internally focused performance-based metrics more than many might think. These metrics are essential and remain relevant, but they do not provide any insight into the user experience. To gain actual insight into user satisfaction, you need to change your metrics. The question becomes: How do I efficiently change my metrics? Then, how do you best go about it? ...

September 17, 2019
Leon Adato
SolarWinds

The skills gap is a very real issue impacting today's IT professionals. In preparation for IT Pro Day 2019, celebrated on September 17, 2019, SolarWinds explored this skills gap by surveying technology professionals around the world to understand their needs and how organizations are addressing these needs ...

September 10, 2019
Lev Lesokhin
CAST

A solid start to migration can be approached three ways — all of which are ladder up to adopting a Software Intelligence strategy ...

September 09, 2019
Lev Lesokhin
CAST

Many aren't doing the due diligence needed to properly assess and facilitate a move of applications to the cloud. This is according to the recent 2019 Cloud Migration Report which revealed half of IT leaders at banks, insurance and telecommunications companies do not conduct adequate risk assessments prior to moving apps over to the cloud. Essentially, they are going in blind and expecting everything to turn out ok. Spoiler alert: It doesn't ...

September 04, 2019
Alastair Hartrup
Network Critical

In this blog, I'd like to expand beyond the TAP and look at the role Packet Brokers play in an organization's visibility architecture. Here are 5 common mistakes that are made when deploying Packet Brokers, and how to avoid them ...

August 27, 2019
Brian Berns
Knoa Software

Digital transformation is a journey, not a destination. Your enterprise needs the right insights to drive a continuous process that can create positive user experiences and improved efficiencies before, during, and after the implementation of SAP S/4HANA ...

August 26, 2019
Jay Botelho
LiveAction

The widespread, ongoing adoption of innovative technologies related to SD-WAN, cloud services, 5G, etc. means that today's networks are in a constant state of flux. Although these technologies offer tremendous business benefits, they can also add tremendous complexity as well, creating major obstacles that prevent network agility ...

August 20, 2019
Shashi Kiran
Aryaka Networks

The cloud continues to transform IT in every industry. But in order to migrate to the cloud, embrace these new technologies and truly evolve their business, organizations need an underlying network that can support digital transformation ...

August 19, 2019
Michelle Arney
Cybera

One common infrastructure challenge arises with virtual private networks (VPNs). VPNs have long been relied upon to deliver the network connectivity and security enterprises required at a price they could afford. Organizations still routinely turn to them to provide internal and trusted third-parties with "secure" remote access to isolated networks. However, with the rise in mobile, IoT, multi- and hybrid-cloud, as well as edge computing, traditional enterprise perimeters are extending and becoming blurred ...

August 14, 2019
Stephen Blum
PubNub

The on-demand economy has transformed the way we move around, eat, learn, travel and connect at a massive scale. However, with disruption and big aspirations comes big, complex challenges. To take these challenges head-on, on-demand economy companies are finding new ways to deliver their services and products to an audience with ever-increasing expectations, and that's what we'll look at in this blog ...

August 13, 2019
David Overos
Software AG

To thrive in today's highly competitive digital business landscape, organizations must harness their "digital DNA." In other words, they need to connect all of their systems and databases — including various business applications, devices, big data and any instances of IoT and hybrid cloud environments — so they're accessible and actionable. By integrating all existing components and new technologies, organizations can gain a comprehensive, trusted view of their business functions, thereby enabling more agile deployment processes and ensuring scalable growth and relevance over the long-term ...

August 12, 2019
Brendan Bank
MessageBird

Advancements in technology innovation are happening so quickly, the decision of where and when to transform can be a moving target for businesses. When done well, digital transformation improves the customer experience while optimizing operational efficiency. To get there, enterprises must encourage experimentation to overcome organizational obstacles. In other words ...

August 07, 2019
Lev Lesokhin
CAST

It's been all over the news the last few months. After two fatal crashes, Boeing was forced to ground its 737. The doomed model is now undergoing extensive testing to get it back into service and production. Large organizations often tell stakeholders that even though all software goes through extensive testing, this type of thing “just happens.” But that is exactly the problem. While the human component of application development and testing won't go away, it can be eased and supplemented by far more efficient and automated methods to proactively determine software health and identify flaws ...

August 05, 2019
Keith Bromley
Ixia

IT has two principal functions: create a network that satisfies the business needs of the company and then optimize that network. Unfortunately, the modern enterprise is buried under a myriad of network improvement projects that often do not get deployed ...

July 30, 2019
John Gentry
Virtual Instruments

If you've followed the evolution of AI, you know that it has the potential to solve a myriad of problems across almost every industry. And if you've followed the evolution of AI-infused management tools aiming to address hybrid IT infrastructure issues, you know that a litany of these tools don't come close to providing a complete solution. Now comes AIOps — Artificial Intelligence for IT Operations — which takes aim at solving the complexity and scale of today's hybrid IT infrastructure ...

July 30, 2019
Jim Souders
Adaptiva

The final deadline for Windows 10 migration is just around the corner. Microsoft officially ends support for Windows 7 on January 14, 2020, and a new survey shows that almost a quarter of companies won't be ready. Clearly, a large percentage of organizations have a lot of work to do under some very aggressive timelines. What is the big Windows 10 hold up, and what does this ticking migration clock mean for IT teams? ...

July 29, 2019
Don Boxley
DH2i

Before you can properly focus on performance, you need to ensure that your ducks are in a row when it comes to your strategy for digitization, data security, and third-party partners. Begin by asking yourself the following four questions ...

July 24, 2019
Jay Botelho
LiveAction

35% of NetOps reported network visibility and monitoring performance as major challenges for their teams. The lack of visibility into any and all network domains jeopardizes network uptime, performance, and end-user experiences. This can severely impact the business, as the average cost of network downtime is approximately $5,600 per minute according to Gartner. Here's a breakdown of 5 common blind spots that are hindering network transformation for NetOps ...

July 22, 2019
Bill Talbot
BMC

Many organizations are unsure where to begin with AIOps, but should seriously consider adopting an AIOps strategy and solution. To get started, it's important to identify the key capabilities of AIOps that are needed to realize maximum value from your investments ...

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