Feature Articles

September 12, 2019

Multichannel marketers report that mobile-friendly websites have emerged as a dominant engagement channel for their brands, according to Gartner. However, Gartner research has found that too many organizations build their mobile websites without accurate knowledge about, or regard for, their customer's mobile preferences ...

September 05, 2019

Research conducted by Aite Group uncovered more than 80 global eCommerce sites that were actively being compromised by Magecart groups, according to a new report, In Plain Sight II: On the Trail of Magecart ...

August 28, 2019

Data modernization and cloud migration are reaching a tipping point among large and medium-sized businesses as many companies double their data footprints once or twice a year, according to a new Deloitte survey ...

August 21, 2019

For the first time, a majority of companies are putting mission critical apps in the cloud, according to the latest report by Cloud Foundry Foundation ...

August 08, 2019

IoT adoption is growing rapidly, and respondents believe 30% of their company’s revenue two years from now will be due to IoT, according to the new IoT Signals report from Microsoft Corp ...

August 06, 2019

Despite significant investment in AI, many companies are still struggling to stabilize and scale their AI initiatives, according to State of Development and Operations of AI Applications 2019 from Dotscience ...

August 01, 2019

Even large companies are not yet realizing the potential of digital transformation, according to a new study from Cherwell Software, The Power of Process Integration in the Information Age ...

July 25, 2019

Despite techies having argued for years that having a second computer screen is a great way to improve productivity in the workplace, a new study from Gigamon revealed that many people today use their additional monitor to stream music and watch sporting events — and companies are struggling to cope with the extra internet bandwidth ...

July 23, 2019

More than half (67 percent) of IBM i users admitted to keeping legacy IT applications running simply because the historical data they hold is still useful according to new research SoftLanding Systems ...

July 18, 2019

Organizations that are working with artificial intelligence (AI) or machine learning (ML) have, on average, four AI/ML projects in place, according to a recent survey by Gartner, Inc. Of all respondents, 59% said they have AI deployed today ...

July 16, 2019

Confidence in artificial intelligence (AI) and its ability to enhance network operations is high, but only if the issue of bias is tackled. Service providers (68%) are most concerned about the bias impact of "bad or incomplete data sets," since effective AI requires clean, high quality, unbiased data, according to a new survey of communication service providers ...

July 09, 2019

Shoppers won’t wait for retailers, according to a new research report titled, 2019 Retailer Website Performance Evaluation: Are Retail Websites Meeting Shopper Expectations? from Yottaa ...

June 27, 2019

Customer satisfaction and retention were the top concerns for a majority (58%) of IT leaders when suffering downtime or outages, according to a survey of top IT leaders conducted by AIOps Exchange. The effect of service interruptions on customers outweighed other concerns such as loss of revenue, brand reputation, negative press coverage, or the impact on IT Ops teams.

June 25, 2019

Employees at British businesses rate computer downtime as the most significant irritant at their current workplace (41 percent) when asked to pick their top three ...

June 20, 2019

Almost two-thirds (63%) of organizations now allow technology to be managed outside the IT department, a shift that brings both significant business advantages and increased privacy and security risks, according to the 2019 Harvey Nash/KPMG CIO Survey ...

June 18, 2019

Three-quarters of organizations surveyed by Gartner increased customer experience (CX) technology investments in 2018 ...

June 13, 2019

Establishing a digital business is top-of-mind, even more so than last year, as 91% of organizations have adopted or have plans to adopt a digital-first strategy, according to IDG Communications Digital Business Research ...

June 04, 2019

A minimum Internet Performance Bar exists that, if met, should deliver top-tier website performance, regardless of industry, according to the 2019 Digital Experience Performance Benchmark Report, from ThousandEyes, a comparative analysis of web, infrastructure and network performance metrics from the top 20 US digital retail, travel and media websites ...

May 30, 2019

Executives from proactive organizations reported using performance management strategies to deliver innovation and meet broader business goals, and implementing application performance management (APM) tools with advanced monitoring features such as real-time user experience monitoring, and providing a composite view of log and performance data, according to Driving Business Performance Through Application Performance Management, a new report from GigaOm ...

May 21, 2019

Findings of the Digital Employee Experience survey from VMware show correlation between enabling employees with a positive digital experience (i.e., device choice/flexibility, seamless access to apps, remote work capabilities) and an organization's competitive position, revenue growth and employee sentiment ...

May 16, 2019

Although the vast majority of IT organizations have implemented a broad variety of systems and tools to modernize, simplify and streamline data center operations, many are still burdened by inefficiencies, security risks and performance gaps in their IT infrastructure as well as the excessive time it takes to manage legacy infrastructure, according to the State of IT Transformation, a report from Datrium ...

May 06, 2019

Most businesses (92 percent of respondents) see the potential value of data and 36 percent are already monetizing their data, according to the Global Data Protection Index from Dell EMC. While this acknowledgement is positive, however, most respondents are struggling to properly protect their data ...

April 24, 2019
Viki Paige

Across industries and markets, your competitors are in a race to deliver innovative, consistently optimized digital experiences. Increasingly, this is the race that will separate the market victors from the rest ...

April 23, 2019

More than half (57 percent) of employees surveyed either don’t know (20%) or misinterpret (37%) the meaning of "digital transformation" according to a survey by YouGov ...

April 18, 2019

A vast majority of organizations are still unprepared to properly respond to cybersecurity incidents, with 77% of respondents indicating they do not have a cybersecurity incident response plan applied consistently across the enterprise, according to The 2019 Study on the Cyber Resilient Organization, a study conducted by the Ponemon Institute ...

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