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When it comes to AIOps predictions, there's no question of AI's value in predictive intelligence and faster problem resolution for IT teams. In fact, Gartner has reported that there is no future for IT Operations without AIOps. So, where is AIOps headed in five years? Here's what the vendors and thought leaders in the AIOps space had to share ...
A new study by OpsRamp on the state of the Managed Service Providers (MSP) market concludes that MSPs face a market of bountiful opportunities but must prepare for this growth by embracing complex technologies like hybrid cloud management, root cause analysis and automation ...
Hybrid work adoption and the accelerated pace of digital transformation are driving an increasing need for automation and site reliability engineering (SRE) practices, according to new research. In a new survey almost half of respondents (48.2%) said automation is a way to decrease Mean Time to Resolution/Repair (MTTR) and improve service management ...
Digital businesses don't invest in monitoring for monitoring's sake. They do it to make the business run better. Every dollar spent on observability — every hour your team spends using monitoring tools or responding to what they reveal — should tie back directly to business outcomes: conversions, revenues, brand equity. If they don't? You might be missing the forest for the trees ...
Every day, companies are missing customer experience (CX) "red flags" because they don't have the tools to observe CX processes or metrics. Even basic errors or defects in automated customer interactions are left undetected for days, weeks or months, leading to widespread customer dissatisfaction. In fact, poor CX and digital technology investments are costing enterprises billions of dollars in lost potential revenue ...
Organizations are moving to microservices and cloud native architectures at an increasing pace. The primary incentive for these transformation projects is typically to increase the agility and velocity of software release and product innovation. These dynamic systems, however, are far more complex to manage and monitor, and they generate far higher data volumes ...
Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...
Once upon a time data lived in the data center. Now data lives everywhere. All this signals the need for a new approach to data management, a next-gen solution ...
Findings from the 2022 State of Edge Messaging Report from Ably and Coleman Parkes Research show that most organizations (65%) that have built edge messaging capabilities in house have experienced an outage or significant downtime in the last 12-18 months. Most of the current in-house real-time messaging services aren't cutting it ...
Industry News
Lumigo announced the extension of its core product to support containers and Kubernetes.
Dynatrace extended the Dynatrace platform’s release validation capabilities to automatically deliver user experience validation and user experience assurance (UXA) at every stage of the software development lifecycle (SDLC).
New Relic announced the availability of New Relic Partner Stack, an enhanced program expanding New Relic’s commitment to cloud providers, channel partners, managed service providers, and technology partners.
Catchpoint announced the launch of the Catchpoint Global Partner Program, which delivers significant value to our service-led partners and their customers.
Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences, Qualtrics Embedded Insights.
Moogsoft announced new product features and enhancements on the heels of tripled growth rates.
Infovista announced new user experience testing solutions for the most resource intensive – and latency sensitive – OTT applications and interactive 5G services.
BigPanda launched Unified Analytics, a revamped feature that gives IT Ops teams new self-service analytic capabilities to create new and highly interactive dashboards and reports from complex IT Ops alert data.
Cisco announced its vision to enable IT teams to work smarter and simplify their operations with new innovations in cloud-managed networking and unified technology experiences.
Datadog announced the launch of Datadog Observability Pipelines—a new product that enables organizations to take greater control of their data so they can reliably scale their observability practices.
