5 BSM Predictions for 2012
February 09, 2012

Pete Goldin
APMdigest

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As a continuation of the APMdigest list of predictions for 2012, industry experts offer 5 predictions specifically on how BSM and ITIL will change this year.

1. Migration to ITIL v3 Will Grow

Migration to ITIL v3 will show signs of growth in 2012, but will be based on practical and pragmatic adoption.
Maxine Holt, Analyst at Ovum

2. Increased Need for ITIL Certification

With the current economic climate and the need to make the best of what we have, I believe adoption of ITIL across all industries will continue to grow in 2012 and as a result, so will the need for certification. Over the last few years, many employees have achieved the intermediate-level certifications, but there will be a significant increase in the need for ITIL expert certification to best implement and manage the necessary skills in IT service management. In 2012, we will have more ITIL Experts looking to embark on ITIL implementation.
Hitesh Patel, Learning Tree International Instructor

3. ISO/IEC Drives ITIL Adoption

Due to the upcoming ISO/IEC 20000 updates to Part 5 (Exemplar Implementation Plan) as well as other updates, to make it align more closely with the 2011 refresh of ITIL, I expect a significant number of organizations looking to embark on ITIL implementation to achieve this internationally recognized standard.
Hitesh Patel, Learning Tree International Instructor

ISO/IEC 20000 becomes the preferred starting point for ITSM rather than ITIL. ISO/IEC 20000, the international standard for IT Service Management (ITSM), will become even more popular for those trying to increase the business value to their organisations and external customers. Some of this will be driven by the need for certification in order to meet a customer or competitive requirement, but many will choose certification or at least alignment to ISO20k as a way of transforming the way they deliver services. This will produce significant benefit, including a step change in attitude, behaviour and culture. ISO20k provides a much more accessible starting point for ITSM, with only 25 pages in total rather than the 1900+ in ITIL. The standard describes 'what' an organisation has to do to be competent in ITSM, and ITIL is one of many references that can be used to influence 'how' it will be done.
Matthew Burrows, Managing Director, BSMimpact

4. ITIL Moves to Supporting Position

ITIL will continue to be used extensively, but will move to more of a supporting position, recognised as something which may assist on the journey rather than being seen as the destination.
Matthew Burrows, Managing Director, BSMimpact

5. Focus on Operational Core Competencies

Delivering a guaranteed service, through the use of metrics, at a known cost, is a fundamental requirement in the forthcoming everything-as-a-service era. The focus on operational core competencies, such as performing tasks that affect the delivery of services to users, will become the main focus of the operational management movement. Ovum expects to see small movements in the responsibilities of operations teams to reflect the shift to specialist niche roles, and generalist operational majority roles. This approach will be used as new responsibilities are assigned and aligned to core competencies.
Maxine Holt, Analyst at Ovum

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