Advanced Performance Analytics: An Insider's Look at the New EMA Radar - Part 2
October 15, 2012

Dennis Drogseth

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In Part 1 of this blog, I discussed my ongoing work on EMA's first Radar dedicated to Advanced Performance Analytics (APA), and the diverse options. Why is that versatility in approach so important for APA adoption?

First of all, let's look at why APA is both critical, and potentially even transformative, as well as diverse.

APA is a type of analytics optimized for more real-time or true real-time and often predictive requirements in managing and optimizing the performance and outcomes of IT business services — including application services, VoIP or rich media, or other services. It differs from classic warehousing in that discovery, modeling, techniques for data collection and prioritization, and the use of “trusted sources” for relevant KPIs provide a level of efficiency for IT service management that most classic Big Data approaches cannot.

Another element that's true of many - although not all - of the vendors in this Radar is a focus on application transactions, or other IT business service interactions, that provide added context for understanding business outcomes.

As I described in prior blogs about User Experience Management, these transactions can become bi-directional mirrors looking backwards into the infrastructure and the services it delivers while looking out outwards at the consumer and his or her interactions, application preferences, and the business impact of his or her behavior.

In machine-to-machine interaction, business outcomes can similarly be interpreted. And this contextual efficiency, while still underserved by the industry as a whole, holds the promise of collapsing the walls between traditional BI and traditional performance management and revolutionizing the industry along new, more dynamic lines.

As one of the deployments explained, “I need to tune my business ecosystem hourly, in flight time, which is something my BI vendors don't seem to understand.”

This is the second in a 3-part blog series providing an insider's look into EMA's upcoming Radar for APA.

Click here to read Part 1 of the blog series

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Dennis Drogseth is VP at Enterprise Management Associates (EMA)
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