The AI+ITOPS Podcast Episode 1 Guest is Dennis Drogseth, VP and Analyst at Enterprise Management Associates (EMA).
Drogseth joined Enterprise Management Associates in 1998 and has been a driving force in establishing EMA's New England presence. He supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Drogseth also helped to build the network management practice area at EMA.
At EMA, Dennis has pioneered research in converging management strategies such as performance and availability and integrated security. He also focuses on changing organizational dynamics in IT such as issues between the service desk and the operation center, and the emergence of a cross-domain, "service management" in mature IT organizations.
Prior to joining EMA, he worked to develop marketing strategies and new business models for Cabletron's SPECTRUM management software, and spent 14 years with IBM in marketing and communications, including a year of international consulting on best practices for bringing networking solutions to market. Drogseth is a speaker on many management related issues and co-author of CMDB Systems: Making Change Work in the Age of Cloud and Agile. He holds a B.A. from Yale University, Magna Cum Laude.
In this episode, Dennis Drogseth discusses AIOps, Open Telemetry, Observability and the Big Data challenges of AI.