Automox launched its Autonomous Endpoint Management (AEM) app for Zendesk, enabling IT teams to see and immediately remediate endpoint issues directly from support tickets.
The integration brings Automox device visibility and patch context directly into Zendesk tickets. Support teams can review key troubleshooting system details, such as the last reboot time, missing patches, and whether updates are covered by Automox policies, and reference CVE severity details to prioritize remediation.
From the ticket sidebar, teams can instantly take action (such as scanning a device, patching common issues, running a policy, or restarting a device or agent) without ever leaving Zendesk, significantly reducing manual effort and time to remediation.
Jason Kikta, Chief Technical Officer, Automox, said, "This partnership extends our vision of autonomous endpoint management into the service desk. Bringing Automox device context into Zendesk gives IT teams clarity and the power to fix devices fast without switching systems."
Vishnu Parimi, VP of Product, Zendesk, said, "Automox's integration helps Zendesk customers reduce friction and improve the digital experience for end users by bringing real-time device insight and fix actions into Zendesk, where tickets can be resolved end to end rather than relying on a separate data platform."
Automox and Zendesk Unite for Smarter IT Support
The new Zendesk-Automox integration puts real-time device insights and fast remediation actions directly inside Zendesk tickets, empowering helpdesk teams to resolve issues faster without switching tools. Available now in the Zendesk Marketplace, the app makes it simple to connect your Automox environment and supercharges your IT workflows.
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