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BMC Announces Impact Level 4 Certification

The BMC Helix ITSM solution has been granted Provisional Authorization for Impact Level 4 (IL-4) from the Defense Information Systems Agency (DISA).

The DISA Cloud Provisional Authorization process allows the Department of Defense (DoD) to authorize cloud service offerings that meet certain security requirements mandated by the level of the information the offering will support. DISA IL-4 authorization for the BMC Helix ITSM solution in the AWS cloud verifies the platform is in compliance with the Federal Risk and Authorization Management Program (FedRAMP) and meets stringent US DoD security requirements for Controlled Unclassified Information (CUI).

“With cloud services delivering the agility and scalability sought by government entities, BMC is honored to provide our defense customers the BMC Helix ITSM solution with the DISA IL-4 authorization on AWS GovCloud to accelerate their cloud initiatives and offer the highest confidence in program and mission success,” said Jon Powers, Area VP and Federal Management at BMC.

BMC Helix ITSM in the AWS cloud helps organizations on their journey to becoming an Autonomous Digital Enterprise. Organizations that are migrating to the cloud require a process that is seamless, successful, and uncompromising on security. This is particularly important to federal agencies that are experiencing ever-changing and demanding missions.

The BMC Helix ITSM solution empowers organizations to:

- Modernize the enterprise

- Drive innovation as part of their digital transformation

- Reduce costs and increase efficiencies

- Deliver the industry-leading enterprise ITSM SaaS solution from the AWS Cloud

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BMC Announces Impact Level 4 Certification

The BMC Helix ITSM solution has been granted Provisional Authorization for Impact Level 4 (IL-4) from the Defense Information Systems Agency (DISA).

The DISA Cloud Provisional Authorization process allows the Department of Defense (DoD) to authorize cloud service offerings that meet certain security requirements mandated by the level of the information the offering will support. DISA IL-4 authorization for the BMC Helix ITSM solution in the AWS cloud verifies the platform is in compliance with the Federal Risk and Authorization Management Program (FedRAMP) and meets stringent US DoD security requirements for Controlled Unclassified Information (CUI).

“With cloud services delivering the agility and scalability sought by government entities, BMC is honored to provide our defense customers the BMC Helix ITSM solution with the DISA IL-4 authorization on AWS GovCloud to accelerate their cloud initiatives and offer the highest confidence in program and mission success,” said Jon Powers, Area VP and Federal Management at BMC.

BMC Helix ITSM in the AWS cloud helps organizations on their journey to becoming an Autonomous Digital Enterprise. Organizations that are migrating to the cloud require a process that is seamless, successful, and uncompromising on security. This is particularly important to federal agencies that are experiencing ever-changing and demanding missions.

The BMC Helix ITSM solution empowers organizations to:

- Modernize the enterprise

- Drive innovation as part of their digital transformation

- Reduce costs and increase efficiencies

- Deliver the industry-leading enterprise ITSM SaaS solution from the AWS Cloud

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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