BMC announced updates to its IT service management (ITSM) solutions that enhance digital workplace experiences for employees and enable companies to harness the power of IT to make core business processes fast, seamless and optimized.
"It is essential that we provide IT with the tools and agility they need to empower users to meet digital business demands," said Robin Purohit, President Service Support at BMC. "BMC's Remedyforce and Smart IT solutions are the latest examples of how BMC is enabling our customers with solutions that can be quickly deployed, provide engaging experiences, improve productivity and positively impact the bottom line."
BMC's Remedy with Smart IT solution brings consumer-style technology experiences to the IT helpdesk with enhancements that simplify complex IT Service Management tasks for Remedy product customers. The updates include:
- A breakthrough, intuitive mobile-first user experience that advances productivity across all primary ITSM roles.
- New Problem Management and Change Management personas that help mitigate the risk of change and accelerate time to diagnose and resolve problems.
Remedyforce Summer ‘15, BMC's cloud-based, high-speed IT service management solution built on the Salesforce1 platform. Enhancements include:
- High-speed time to value for ITSM projects provided through embedded best practices, in-app training and pre-defined configurations, all of which provides a 75 percent reduction in time to production for ITSM projects.
- A new embedded marketplace that expands the productivity of customers through peer-reviewed partner applications prescreened to work with Remedyforce.
"The way individuals and companies interact, collaborate, and leverage IT resources and technology is shifting," said Robert Young, Research Director at IDC. "Today's employees need quick and easy access to services that help them work efficiently -- and BMC's
Remedy with Smart IT and Remedyforce solutions stand to deliver on this promise by enabling IT to drive innovation and increase productivity within their organizations."
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