Skip to main content

BMC Software Sues ServiceNow for Patent Infringement

BMC Software has filed a patent infringement lawsuit in the US District Court for the Eastern District of Texas against ServiceNow.

According to the lawsuit filed Sept. 23, 2014, ServiceNow has built much of its business around the infringement of BMC’s patented technologies. In the filing, BMC claims its patents are being violated by products that comprise core elements of ServiceNow’s IT management offerings, including:

- Incident Management and Problem Management
- Performance Analytics
- Configuration Management, including ServiceNow’s Configuration Management Database (CMDB)
- Discovery
- Orchestration
- Change and Release Management

ServiceNow is accused of violating seven different BMC patents issued by the US Patent and Trademark Office (USPTO). The case is BMC Software, Inc. v. ServiceNow, Inc., No. 2:14-cv-903, and was filed on behalf of BMC by the McKool Smith law firm.

BMC’s IT management innovations are the subject of more than 300 current and pending patents before the USPTO.

“BMC Software has invested billions of dollars and years of hard work in our innovative and foundational technology. We must protect our technology against those who would try to make it their own without permission,” says Patrick Tagtow, BMC’s General Counsel. “ServiceNow’s widespread infringement of BMC’s patents has left us with no choice but to go to court.”

The court filing lists ServiceNow’s product offerings, but points out that, unlike BMC, ServiceNow holds no patents of its own.

The Latest

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

Image
Azul

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

BMC Software Sues ServiceNow for Patent Infringement

BMC Software has filed a patent infringement lawsuit in the US District Court for the Eastern District of Texas against ServiceNow.

According to the lawsuit filed Sept. 23, 2014, ServiceNow has built much of its business around the infringement of BMC’s patented technologies. In the filing, BMC claims its patents are being violated by products that comprise core elements of ServiceNow’s IT management offerings, including:

- Incident Management and Problem Management
- Performance Analytics
- Configuration Management, including ServiceNow’s Configuration Management Database (CMDB)
- Discovery
- Orchestration
- Change and Release Management

ServiceNow is accused of violating seven different BMC patents issued by the US Patent and Trademark Office (USPTO). The case is BMC Software, Inc. v. ServiceNow, Inc., No. 2:14-cv-903, and was filed on behalf of BMC by the McKool Smith law firm.

BMC’s IT management innovations are the subject of more than 300 current and pending patents before the USPTO.

“BMC Software has invested billions of dollars and years of hard work in our innovative and foundational technology. We must protect our technology against those who would try to make it their own without permission,” says Patrick Tagtow, BMC’s General Counsel. “ServiceNow’s widespread infringement of BMC’s patents has left us with no choice but to go to court.”

The court filing lists ServiceNow’s product offerings, but points out that, unlike BMC, ServiceNow holds no patents of its own.

The Latest

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

Image
Azul

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...