Compuware Corporation is providing a daily analysis of the HealthCare.gov site to determine if improvements being made throughout November are having a positive impact on performance.
Jeffrey Zients, President Obama's appointee to fix the problems that have plagued the site since its launch on October 1, said that the cause of the initial performance problems — frozen pages, error messages and bugs that prevent the software from performing as intended — will be working smoothly for the vast majority of users by the end of November.
Compuware APM's free AJAX Edition tool and production real user and synthetic monitoring service are being used to run the analysis, providing visibility into what consumers are experiencing across the country.
"A website or digital presence is the government's front door to consumers today, which is why it's essential to manage the performance of a web application as a cornerstone to any major online initiative. The performance issues HealthCare.gov experienced could have been avoided, saving significant time and money as well as a negative hit to the group's reputation," said Blair Drenner, VP of Solution Strategy for Compuware's APM business unit. "This is the reason top banks, online retailers, travel sites, media outlets, Telco's and other businesses use Compuware APM — performance matters. eGovernment application leaders around the world should take notice, and be sure this situation does not happen to them."
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