EasyVista launched new product updates – the first in a series of major software enhancements for 2024.
Previous features and updates for 2023 included XLA, AIOps with short-term and threshold predictions, a WhatsApp integration, new PowerBI reports, advanced user forecasting, and much more.
Michael Cohen, Chief Technology Officer at EasyVista noted, “Our latest release is designed to introduce I&O teams to a better way to triage technical issues and speed up downtime for ITSM products, while also enhancing the UI for a more inclusive approach.”
The 2024.1 product release from EasyVista includes digital accessibility, automated IT asset discovery, and enhanced AI capabilities updates. EV Discovery’s Discovery & Dependency Mapping (DDM) roadmap will help customers gain a 360-degree view of their IT landscape; automate asset and configuration management; track changes and maintain audit trails; and seamlessly integrate with EasyVista’s ITSM products—increasing collaboration and operational efficiency. EV Discovery V1 brings IT asset discovery and begins introducing dependency mapping, with additional dependency mapping features slated to roll out later in 2024.
Additionally, EV Pepper AI, the AI layer of the EasyVista platform, will provide realistic value for specific use cases to customers. One such example are Pepper AI automations, out-of-the-box AI-enabled automations that are embedded directly into various features, fields, and workflows to solve specific problems. For instance, AI case summarization is leveraged to suggest a title for the subject field of an incident. In later versions, Pepper AI will provide additional infused AI capabilities across Observe, Reach, and future products.
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