ITRS signed a definitive agreement to acquire IP-Label, a Digital Experience Monitoring (DEM) provider headquartered in France.
The acquisition strengthens ITRS's DEM capabilities and significantly expands its European market presence.
IP-Label serves customers across 25 countries through its AI-powered Ekara platform, which provides comprehensive synthetic transaction monitoring (STM), Real User Monitoring (RUM), and AI-driven incident triage to proactively identify and resolve performance issues before they affect customers or employees.
The Ekara platform's capabilities include monitoring of complex web applications, thick client applications, business-critical systems, mobile applications, self-service kiosk and virtual desktop infrastructure (VDI), with deployment options spanning cloud, self-hosted, and hybrid environments. In addition, IP-Label offers strong customer support capabilities through its Test Automation platform. These capabilities complement ITRS's existing DEM offering and market-leading infrastructure and application monitoring solutions.
"Digital experience has become the frontline of business performance and customer satisfaction. IP-Label brings enterprise-grade DEM technology that will accelerate our leadership in this critical category," said Ryan Terpstra, CEO of ITRS. "This acquisition accelerates our transformation into the leading observability platform for the world’s most demanding IT environments. Together with IP-Label, we will deliver holistic observability spanning IT infrastructure, application performance, and digital experience—all with the hybrid capability and configuration that complex and regulated industries require."
"Joining ITRS provides IP-Label with the resources, scale, and observability platform to accelerate our growth trajectory while maintaining our commitment to innovation and customer success," said Philippe Borfiga, Co-CEO of IP-Label. "Together, we offer a highly cost-effective, end-to-end monitoring solution for digital services — from client experience to backend infrastructure. ITRS's deep expertise in serving large enterprises makes them the ideal partner for our next chapter of growth."
The transaction is expected to close in mid-January 2026, subject to customary closing conditions.
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