It's Time to Change the "Channel" to AIOps
June 03, 2019

Antonio Piraino
ScienceLogic

Share this

The life of a channel partner is challenging. As today's enterprise customers undergo large-scale digital transformation initiatives, the challenges for the channel are many, including the need to stay current with the newest technologies.

Since digital transformation is happening at such a rapid pace based on new, highly complex technologies like multi-cloud, containers and microservice architectures, customers are experiencing more challenges than ever in managing this complexity. However, with every challenge comes an opportunity. So, how can channel partners leverage these market disruptions to open the door to opportunity?

The answer is simple. As enterprise IT challenges expand in both breadth and depth, IT operations teams are being pushed to transition from ITOps to AIOps.

AIOps (Artificial Intelligence for IT Operations) is an innovative framework that combines AI and ML to address operational complexity in IT. By helping customers embrace AIOps, the channel is meeting the growing demand for modern technology solutions that address today's IT complexities. The channel should seize the opportunity around the AIOps market, forecasted to reach over $11 billion by 2023.

So, what's behind AIOps, and why is it such an attractive option for channel partners seeking to capitalize on digital transformation?

IT as a Business Enabler

The draw for channel partners is the immense market value. However, behind these numbers lies a powerful story. As more enterprises rely increasingly on digital infrastructure, IT outages can cost an organization hundreds of thousands of dollars per minute. Therefore, the path to AIOps will not only create IT efficiencies but can also make a sizable impact on the customer experience and bottom line.

Ultimately, AIOps can enable IT teams to predict and prevent outages and remediate issues through automation resulting in reduced downtime, which equates to happier customers.

Additionally, equipping channel partner sales teams with innovative technologies that enable high value business outcomes can lead to more strategic discussions, position partners as a trusted advisor, and yield wider margins.

Complexity of Modern Ops

The scope of data and degree of IT complexity are outpacing the human capacity to collect, organize, and manage information, and therefore to predict, prevent, and remediate IT challenges.

With the advent of VMs, multi-cloud, hybrid IT, containers and microservices, IT operations require advanced capabilities that can operate seamlessly across variegated architectures, work at machine speed, and automate. This presents a strong market opportunity for AI/ML-driven technologies, since legacy tools, designed for the mainframe era, are ill-equipped to work in today's cloud and ephemeral IT environments.

To make matters worse, most legacy monitoring tools also require multiple add-on modules or are nearing end-of-life (i.e., some vendors have announced they will no longer support legacy monitoring suites). Enterprises need more viable alternatives that will keep pace with the dynamics of today's IT landscape. As demand rises and legacy technologies fail to deliver, the channel stands to benefit from the AIOps wave.

The recognition that AIOps is the future of automation and the confluence of market variables represents a massive opportunity, not only for end-users seeking to have their pain points addressed, but also for providers and channel partners seeking to provide robust solutions to further enable enterprise customers now, and well into the future. The time for providers and their partners to embrace AIOps is now.

Antonio Piraino is CTO of ScienceLogic
Share this

The Latest

December 05, 2019

Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming equally dreadful is application slowdown. When an application is slow, the end user’s experience accessing the application is negatively affected leaving a dent on the business in terms of commercial loss and brand damage ...

December 04, 2019

Useful digital transformation means altering or designing new business processes, and implementing them via the people and technology changes needed to support these new business processes ...

December 03, 2019
The word "digital" is today thrown around in word and phrase like rice at a wedding and never do two utterances thereof have the same meaning. Common phrases like "digital skills" and "digital transformation" are explained in 101 different ways. The outcome of this is a predictable cycle of confusion, especially at business management level where often the answer to business issues is "more technology" ...
December 02, 2019

xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the increased focus on customer experience has caused roles across an organization to evolve. Findings highlight the ongoing challenges organizations face as they continue to introduce and rapidly evolve digital services ...

November 26, 2019

The new App Attention Index Report from AppDynamics finds that consumers are using an average 32 digital services every day — more than four times as many as they realize. What's more, their use of digital services has evolved from a conscious decision to carry around a device and use it for a specific task, to an unconscious and automated behavior — a digital reflex. So what does all this mean for the IT teams driving application performance on the backend? Bottom line: delivering seamless and world-class digital experiences is critical if businesses want to stay relevant and ensure long-term customer loyalty. Here are some key considerations for IT leaders and developers to consider ...