APMdigest is pleased to announce that Jeff Kaplan, Founder and Managing Director of THINKstrategies, has joined The BSM Blog.
THINKstrategies is a consulting firm that focuses entirely on the business implications of the transformation of the software and technology industry from a product-centric to a services-driven operating model, including Cloud Computing.
THINKstrategies helps its clients capitalize on this trend so they can achieve their business objectives. It specifically helps enterprise decision-makers with their sourcing strategies; solution providers with their marketing strategies; and venture firms with their investment strategies.
Kaplan is also the founder of the Cloud Computing Showplace, the largest, vendor-independent, online directory and best practice resource center with over 1685 Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS) company listings across over 90 Application, Industry and Service categories.
Prior to forming THINKstrategies, Jeff served as VP of Marketing and Business Development at InterOPS Management Solutions, an Internet Operations Management Services Provider. Before joining InterOPS, Jeff was Director of Strategic Marketing at International Network Services (INS) and subsequently Lucent Technologies, which acquired INS. Jeff also spent 13 years as a leading industry analyst at IDC, Dataquest and META Group.
Jeff is a founding member of Software & Information Industry Association (SIIA) SaaS Executive Council, and is a member of the Massachusetts Technology Leadership Council.
He is an organizer and frequent speaker at various industry conferences, including track-moderator for NetworkWorld’s IT Roadmap; chairman of CloudWorld and Cloud Futures conferences; and a founding member of the SaaScon Advisory Board.
He is also a contributing columnist for BusinessWeek, Mass High Tech Journal, E-Commerce Times, Financial Times of London, NetworkWorld, Datamation, Business Communications Review, ComputerWorld, InfoWorld, InformationWeek, Managing Automation, and the Web Hosting Industry Review.
Jeff is also a Senior Consultant with Cutter Consortium; Senior Advisor to Triple-Tree, LCC, a leading investment banking firm focused on IT/business services; and member of Pacific Crest Securities’ Mosaic Expert Network. He has also served on the Board of Directors of AMR Research, and numerous corporate advisory boards.
Related Links:
Click here to read Jeff Kaplan's first blog: Three Tiers of Analytic Possibilities in the Cloud
The Latest
Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming equally dreadful is application slowdown. When an application is slow, the end user’s experience accessing the application is negatively affected leaving a dent on the business in terms of commercial loss and brand damage ...
Useful digital transformation means altering or designing new business processes, and implementing them via the people and technology changes needed to support these new business processes ...
xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the increased focus on customer experience has caused roles across an organization to evolve. Findings highlight the ongoing challenges organizations face as they continue to introduce and rapidly evolve digital services ...
The new App Attention Index Report from AppDynamics finds that consumers are using an average 32 digital services every day — more than four times as many as they realize. What's more, their use of digital services has evolved from a conscious decision to carry around a device and use it for a specific task, to an unconscious and automated behavior — a digital reflex. So what does all this mean for the IT teams driving application performance on the backend? Bottom line: delivering seamless and world-class digital experiences is critical if businesses want to stay relevant and ensure long-term customer loyalty. Here are some key considerations for IT leaders and developers to consider ...
Through the adoption of agile technologies, financial firms can begin to use software to both operate more effectively and be faster to market with improvements for customer experiences. Making sure there is the necessary software in place to give customers frictionless everyday activities, like remote deposits, business overdraft services and wealth management, is key for a positive customer experience ...
For the past two years, Couchbase has been digging into enterprises' digital strategies. Can they deliver the experiences and services their end-users need? What pressure are they under to innovate and succeed? And what is driving investments in new technologies? ...
Adapting to new business requirements and technological shifts requires that IT Ops teams adopt a different viewpoint, and along with that, skills and culture. A survey by OpsRamp uncovered some common thinking among IT Operations leaders on how to address talent, budget, and data management pains amid digital disruption ...
Unexpected and unintentional drops in network quality, so-called network brownouts, cause serious financial damage and frustrate employees. A recent survey sponsored by Netrounds reveals that more than 60% of network brownouts are first discovered by IT’s internal and external customers, or never even reported, instead of being proactively detected by IT organizations ...
Digital transformation reaches into every aspect of our work and personal lives, to the point that there is an automatic expectation of 24/7, anywhere availability regarding any organization with an online presence. This environment is ripe for artificial intelligence, so it's no surprise that IT Operations has been an early adopter of AI ...
