Knoa Software announced two major product enhancements for its task mining solution available on the SAP Store: support for the upcoming SAP Signavio AI-assisted process analyzer capability (currently in beta testing) and monitoring coverage for non-SAP applications, extending its current range beyond SAP applications.
Together, these new capabilities will offer SAP customers unprecedented insights into end-to-end process execution and the ability to drive transformational changes within their SAP and non-SAP business processes. Both product features will be available to all Knoa customers as part of the standard Knoa solution.
Along with these new capabilities, Knoa is committed to continued support for and alignment with SAP’s AI strategy, including measuring adoption of SAP AI copilot Joule, to provide customers with the analytics they need to optimize their AI usage, as well as leveraging Joule with the Knoa data, to deliver next generation task mining capabilities.
The first product enhancement delivers AI-powered business process observability to SAP customers based on combined Knoa task mining and SAP Signavio process mining data. It builds on the integration between the Knoa and SAP Signavio solutions and it leverages the AI-assisted process analyzer capability, planned for the upcoming release of the SAP Signavio Process Transformation Suite. This new capability enables customers to use natural language to obtain immediate insights about the health of their business processes, democratizing process mining to business users. With this new capability, process analysts can rapidly gather the relevant insights about how a process is performing and identify areas for improvement, efficiency, compliance and user adoption.
“The foundation of any AI algorithm is the data that it learns from – and this is why the combination of SAP’s 50+ years of accumulated knowledge and SAP Signavio’s process expertise represent a great differentiator to our AI proposition. By integrating with Knoa task mining, we add an additional dimension to the data we analyze, which will help generate unique process insights and drive decisions that maximize customer value and experiences,” said Naqvi, Syeda Noor Zehra, Director Product Management, AI at SAP Signavio.
This capability is currently available for beta testing and will be available for production release in Q4, 2024, with the upcoming release of the SAP Signavio Process Transformation Suite.
“We are very excited to be at the forefront of Signavio’s AI transformation journey which lets customers harness the power of generative AI. Knoa and SAP Signavio customers who leverage the integration between the two products will be able to use SAP Signavio’s process analyzer capability with the combined Knoa task mining and SAP Signavio process mining data, to achieve end to end observability of SAP business processes,” said Bogdan Nica, VP of Product at Knoa Software. “With this new capability, business users can immediately access the Knoa’s task mining insights to identify process improvement opportunities related to user proficiency, adoption, and compliance, in support of business process transformation initiatives.”
The second product enhancement delivers task mining visibility into non-SAP applications, enabling discovery, monitoring, and measurement of business process execution across the entire enterprise ecosystem. By leveraging Knoa’s task mining solution across a broad set of business and productivity applications, companies can identify process improvement opportunities, monitor process compliance, and design automation strategies based on a holistic and user-centric view of as-is processes. Read more about this enhancement in the SAP Community blog: Enhanced Knoa Task Mining Solution Enables Complete Business Process Observability.
This new capability reflects the strategic alignment between Knoa and SAP Signavio solutions, aimed at delivering complete observability for critical business processes across both SAP and non-SAP applications.
"Our commitment to our customers at SAP Signavio is to enable them to reach their full potential through enterprise-wide process observability. With the integration of Knoa's task mining solution, we are enhancing comprehensive process observability by including visibility into user interactions across SAP and non-SAP, enterprise and productivity applications," said Fabio Ferrari, Senior Product Manager, SAP Signavio Process Intelligence.
This enhanced capability of the Knoa task mining solution gives customers the ability to discover non-SAP application usage in their environment, such as productivity tools, initially for browser-based applications, to be followed by support for client-based applications. The solution also enables customers to define what level of monitoring they want to perform for any discovered applications, in accordance with organization and industry privacy and security standards. SAP customers embarking on digital transformation initiatives can leverage Knoa’s task mining solution to achieve multiple business benefits, including optimizing business processes, automating tasks, rationalizing applications, ensuring process compliance and security, and enhancing workforce productivity. To explore these benefits in more detail, see Transform your Business Operations with Comprehensive Knoa Task Mining.
The Latest
AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...
Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...