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ManageEngine Adds Remote Troubleshooting to Mobile Device Manager Plus

ManageEngine announced the addition of remote control for Android to its enterprise mobility management (EMM) solution, Mobile Device Manager Plus.

Available immediately, the new feature allows IT admins to remotely troubleshoot users' Android devices running Android 5.0 Lollipop and above.

"Mobile devices are quickly catching up to desktops and laptops as the go-to devices for performing tasks. Industry analysts predict that by the end of this year, there will be approximately 2.4 billion enterprise smartphone users globally," said Mathivanan Venkatachalam, Director of Product Management for Mobile Device Manager Plus at ManageEngine. "When faced with device problems, employees don't want to spend their time trying to resolve the issues. With the addition of remote troubleshooting in Mobile Device Manager Plus, administrators can access employees' mobile devices remotely at any time and provide support on the go."

Highlights of the new Mobile Device Manager Plus remote control feature include:

- Remote control: Admins can take complete control of a user's Samsung device to view its current condition and provide support.

- Remote view: For non-Samsung devices, admins can view the device screen in the same way they can share the screen of a desktop.

- User privacy: Users grant permission before admins take control of their device.

Mobile Device Manager Plus, with these newly added features, is available immediately in both on-premises and cloud editions. The Free edition of Mobile Device Manager Plus is available on the cloud and on-premises and can manage up to 25 mobile devices.

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ManageEngine Adds Remote Troubleshooting to Mobile Device Manager Plus

ManageEngine announced the addition of remote control for Android to its enterprise mobility management (EMM) solution, Mobile Device Manager Plus.

Available immediately, the new feature allows IT admins to remotely troubleshoot users' Android devices running Android 5.0 Lollipop and above.

"Mobile devices are quickly catching up to desktops and laptops as the go-to devices for performing tasks. Industry analysts predict that by the end of this year, there will be approximately 2.4 billion enterprise smartphone users globally," said Mathivanan Venkatachalam, Director of Product Management for Mobile Device Manager Plus at ManageEngine. "When faced with device problems, employees don't want to spend their time trying to resolve the issues. With the addition of remote troubleshooting in Mobile Device Manager Plus, administrators can access employees' mobile devices remotely at any time and provide support on the go."

Highlights of the new Mobile Device Manager Plus remote control feature include:

- Remote control: Admins can take complete control of a user's Samsung device to view its current condition and provide support.

- Remote view: For non-Samsung devices, admins can view the device screen in the same way they can share the screen of a desktop.

- User privacy: Users grant permission before admins take control of their device.

Mobile Device Manager Plus, with these newly added features, is available immediately in both on-premises and cloud editions. The Free edition of Mobile Device Manager Plus is available on the cloud and on-premises and can manage up to 25 mobile devices.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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