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Martello Launches Multi-Tenant Cloud Platform for Microsoft 365 Digital Experience Monitoring

Multi-tenancy extends Martello’s total addressable market to over one million businesses by unlocking access to small and medium-sized enterprises that use Microsoft 365

Martello Technologies Group announced the launch of its cloud-based multi-tenant Microsoft 365 monitoring platform.

This platform allows managed service providers (MSPs) to manage multiple small and medium-sized enterprise (SME) clients from a single Martello Microsoft 365 monitoring instance.

This multi-tenant architecture is a key deliverable in Martello’s FY22 growth strategy, which will also include the launch of a DEM channel partner program to bring the benefits of Microsoft DEM to MSPs and their clients.

“As the next step in our growth strategy, the launch of cloud-based multi-tenancy enables the expansion of Martello’s Microsoft DEM offering to MSPs and their SME clients,” said John Proctor, President, and CEO of Martello. “MSPs are seeking end-to-end visibility into the services they provide to clients and new services that will differentiate them from competitors. Martello’s multi-tenant Microsoft 365 DEM platform is designed to fit seamlessly into MSP operations to improve Microsoft performance and user experience for SMEs, allowing clients to achieve higher levels of productivity.”

Martello is currently migrating the clients of an existing MSP partner onto the new multi-tenant platform, which is hosted on Microsoft Azure. Concurrently, the Company is preparing to launch its DEM Partner Program and is already working with prospective Martello MSPs to evaluate Martello’s DEM solutions for their offerings. It is expected that the launch of the DEM partner program will meaningfully impact revenues starting in the second half of FY22.

The Company continues to focus on its FY22 growth strategy, which aims to increase the number of Microsoft users on Martello’s DEM platform to 3.2 million in FY22. In addition to the DEM partner program, the Company is bringing additional value to its DEM suite with new solutions addressing the ‘work from anywhere’ digital workforce, including real user monitoring and advanced network path monitoring in 2021. As a result, Martello will increase its competitive differentiation and enable IT teams to quickly pinpoint whether problems are related to the cloud provider, ISP, or the user’s network, for better support of a distributed workforce.

Martello continues to work with prospects and customers to complete beta trials and offer early access to these capabilities when they become generally available.

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Martello Launches Multi-Tenant Cloud Platform for Microsoft 365 Digital Experience Monitoring

Multi-tenancy extends Martello’s total addressable market to over one million businesses by unlocking access to small and medium-sized enterprises that use Microsoft 365

Martello Technologies Group announced the launch of its cloud-based multi-tenant Microsoft 365 monitoring platform.

This platform allows managed service providers (MSPs) to manage multiple small and medium-sized enterprise (SME) clients from a single Martello Microsoft 365 monitoring instance.

This multi-tenant architecture is a key deliverable in Martello’s FY22 growth strategy, which will also include the launch of a DEM channel partner program to bring the benefits of Microsoft DEM to MSPs and their clients.

“As the next step in our growth strategy, the launch of cloud-based multi-tenancy enables the expansion of Martello’s Microsoft DEM offering to MSPs and their SME clients,” said John Proctor, President, and CEO of Martello. “MSPs are seeking end-to-end visibility into the services they provide to clients and new services that will differentiate them from competitors. Martello’s multi-tenant Microsoft 365 DEM platform is designed to fit seamlessly into MSP operations to improve Microsoft performance and user experience for SMEs, allowing clients to achieve higher levels of productivity.”

Martello is currently migrating the clients of an existing MSP partner onto the new multi-tenant platform, which is hosted on Microsoft Azure. Concurrently, the Company is preparing to launch its DEM Partner Program and is already working with prospective Martello MSPs to evaluate Martello’s DEM solutions for their offerings. It is expected that the launch of the DEM partner program will meaningfully impact revenues starting in the second half of FY22.

The Company continues to focus on its FY22 growth strategy, which aims to increase the number of Microsoft users on Martello’s DEM platform to 3.2 million in FY22. In addition to the DEM partner program, the Company is bringing additional value to its DEM suite with new solutions addressing the ‘work from anywhere’ digital workforce, including real user monitoring and advanced network path monitoring in 2021. As a result, Martello will increase its competitive differentiation and enable IT teams to quickly pinpoint whether problems are related to the cloud provider, ISP, or the user’s network, for better support of a distributed workforce.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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