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Riverbed Releases Smart OTel

Riverbed announced the general availability of Riverbed Smart OTel, an approach to OpenTelemetry, delivering the right data at the right time for better insights and decision making. 

Available as part of the Riverbed Platform, Smart OTel supports Riverbed Aternity and Network Observability solutions, as well as third-party applications.

Smart OTel leverages platform-level data collection for smarter analytics, automation and troubleshooting. With Smart OTel, once an event or alert is triggered, the patented Riverbed Data Store surfaces only pertinent data required for that specific event or business use case, and exports that data to any standard OTel collector. Customers can also leverage Riverbed AI and AI automations to further process the data prior to exporting, adding even more precision filtering and decision capability. Additionally, Smart OTel allows IT to ingest, process, and export any third-party data via OTel, unlocking new levels of flexibility and control in IT operations.

“Customers are tired of getting massive data streams of raw telemetry, where it’s incumbent upon them to try to sort through the clutter and figure out what happened,” said Richard Tworek, CTO, Riverbed Technology. “Riverbed has taken a different and game-changing approach to OpenTelemetry with our Smart OTel solution. Rather than collecting an overwhelming amount of raw data, Smart OTel works at the Platform level, leveraging the Riverbed Data Store, AI, and automation to give IT teams precisely the right data at the right time using the OTel open standard, delivered to the tool of their choice. This approach enables organizations to fix business-critical issues fast.”

Smart OTel is available as a feature in Riverbed IQ, and is part of the Riverbed Platform, which was launched in May 2024 as an open, AI-powered platform, designed to optimize digital experiences and improve IT operations. 

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Riverbed Releases Smart OTel

Riverbed announced the general availability of Riverbed Smart OTel, an approach to OpenTelemetry, delivering the right data at the right time for better insights and decision making. 

Available as part of the Riverbed Platform, Smart OTel supports Riverbed Aternity and Network Observability solutions, as well as third-party applications.

Smart OTel leverages platform-level data collection for smarter analytics, automation and troubleshooting. With Smart OTel, once an event or alert is triggered, the patented Riverbed Data Store surfaces only pertinent data required for that specific event or business use case, and exports that data to any standard OTel collector. Customers can also leverage Riverbed AI and AI automations to further process the data prior to exporting, adding even more precision filtering and decision capability. Additionally, Smart OTel allows IT to ingest, process, and export any third-party data via OTel, unlocking new levels of flexibility and control in IT operations.

“Customers are tired of getting massive data streams of raw telemetry, where it’s incumbent upon them to try to sort through the clutter and figure out what happened,” said Richard Tworek, CTO, Riverbed Technology. “Riverbed has taken a different and game-changing approach to OpenTelemetry with our Smart OTel solution. Rather than collecting an overwhelming amount of raw data, Smart OTel works at the Platform level, leveraging the Riverbed Data Store, AI, and automation to give IT teams precisely the right data at the right time using the OTel open standard, delivered to the tool of their choice. This approach enables organizations to fix business-critical issues fast.”

Smart OTel is available as a feature in Riverbed IQ, and is part of the Riverbed Platform, which was launched in May 2024 as an open, AI-powered platform, designed to optimize digital experiences and improve IT operations. 

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

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In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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