ServiceNow is adding to its thousands of AI agents already available and launching new AI agents across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Operational Technology (OT), and Data Foundation.
These agents leverage real‑time data from across the enterprise – including third‑party systems – to take intelligent, context aware autonomous action.
The ServiceNow AI Platform acts as a central system of action, enabling these agents to execute with intelligence, precision, and trust, for example:
- In ITSM, AI agents reduce time‑intensive, repetitive tasks and enhance operations with real‑time communication during major incidents.
- In ITOM, new AI agents autonomously handle critical tasks like alert triage and root cause analysis, pulling real‑time data from both ServiceNow and third‑party systems to address issues instantly.
- In ITAM, AI agents streamline the procurement process by autonomously procuring software and hardware, ensuring seamless asset acquisition and compliance.
- In SPM, AI Agents help managers keep track of their project execution, alerting them of any critical tasks that are off track.
Through the power of AI agents, companies can now anticipate challenges and resolve them before they escalate, instead of reacting to issues after they arise. Whether it’s streamlining IT service management, optimizing IT operations, or managing assets and data, these agents identify and address problems autonomously – always fully controlled and governed.
All capabilities are available today.
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